Recent Reviews from AutoNation Acura Spokane Valley

I just LOVE working with Reiko! she found us our second perfect family suv. and it's just as good as the first. thanks for everything!

Auto Nation Acura is amazing every time we go in to have our vehicles serviced. They are always upfront and honest and never over charge. They are never pushy or rude. I will continue to take my vehicles to them ans recommend others do as well!!

Outstanding service department. Attentive to detail. Great customer experience.

Highly recommend checking out this dealership. If you are thinking about purchasing an Acura, go to AutoNation Acura in Spokane Valley. Everyone we had contact with was professional and knowledgeable and friendly. David is the best! Every transaction went smoothly and even after buying our car, they are still willing to answer questions. The customer service department is great too! Our RDX should be good to go for as long as we own it.

I LOVE the service depart. The staff there is always great. The only part I don’t love is listening to the salespeople (when not with customers) when I’m waiting for my car to be serviced. It’s soured me a bit to maybe buying another car there. This time legitimately not one sales person wore a mask. Only the service department. I get it everyone has their own opinion. But if I’m sitting in your waiting area with two masks please don’t get with in 6’ of me talking to another person without wearing a mask. I don’t force other people to wear one but I do appreciate a business respecting my decision to wear one as I’m around people who are high risk. For what it’s worth my service advisor always put on a mask. Which was appreciated. I know everyone has different opinions, so thanks for respecting mine

I’m very happy with my first service visit!

Absolutely wonderful experience! Not only did Dan constantly keep me informed of the status of my new vehicle, he was very patient and answered all my questions. He took time to update on the vehicle, call us to answer all of our questions, and took time on his day off to help us. He made the process of buying a new vehicle super smooth and easy! We will definitely be returning!

Absolutely wonderful experience! Not only did Dan constantly keep me informed of the status of my new vehicle, he was very patient and answered all my questions. He took time to update on the vehicle, call us to answer all of our questions, and took time on his day off to help us. He made the process of buying a new vehicle super smooth and easy! We will definitely be returning!

We were looking for a new luxury SUV to replace a 2019 BMW X4 that we had recently sold. We were also wanting to trade in a 2016 BMW 428 as part of the deal. We decided on a 2022 Acura RDX, and Auto Nation Acura had one in transit that fit our needs. Auto Nation offered us a good trade-in value for our 428 with very little need to negotiate back and forth, and were great to deal with during the whole process. They were upfront with the price and information and, unlike other dealerships in Portland I’d tried to deal with, they didn’t try and slip in extra charges or items we hadn’t discussed or agreed to. Unfortunately, thanks to the ridiculous supply chain issues going on nation wide, they added a significant amount of profit to a few dealer installed options, but at least they added the options rather than like most dealerships that were simply tacking on additional dealer profit with nothing in return. Our salesman was great, and since we are from out of town and dealing via text and phone calls, he was very responsive and communicative, even well after hours. Everyone we encountered at the dealership was friendly and helpful and made the experience pleasurable. I’d highly recommend Auto Nation Acura to anyone looking to buy a new or used car.

We had the best experience we could have hoped for with AutoNation Acura. I’ve been working with Reiko for nearly 2 years to find the right car. She was patient, thoughtful, and consistently communicated and listed to our needs. When the time came to buy, we were blown away by the quality of service from the entire team. Not your typical car buying experience; much better! We would highly recommend buying your next vehicle here.

We had a good experience with AutoNation in Spokane Valley! Such a good friendly team! They had to resolve our problems with short period of time and excellent customer service!

The service department is top notch. They go the extra mile! Super friendly and knowledgeable.

The crew at Acura are the best. The rates are reasonable, they are courteous, but best of all, I can trust them to take care of all my cars. I have total confidence in their workmanship and diagnosis of what needs to be done to keep my cats in top running condition.

I drove 200 miles on winter roads for a truck that ended up have a worn out transmission. Their incoming inspection report said transmission fluid was dirty, but that wasn’t shared with me before my trip. I bought a different truck but then the high pressure to buy their extended warranty started. I went there to buy a used vehicle, knowing there is no warranty, having one pushed on me was very frustrating. When I declined the warranty their mood of the entire purchase changed and it felt very awkward. The one positive thing was the sales rep that helped me, not the same one I talked with before my trip that didn’t look at or share the inspection report. This gentleman was very helpful and was good to work with.

Dave and Jeff are the best Auto Techs in Spokane. Mark and Seth, the Service Advisors, make the visit pleasurable. These are the folks that keep me coming back to get ALL scheduled maintenance on both of our MDX's.

Had service done on my MDX. They were extremely easy to work with, as always..A legit peerless customer service experience.

I live 2 hours out of town.. called and told them what was wrong with the car after taking it to a local shop. Made the apt. with them hoping they would have the part in stock or order it before the apt. Nope. Had to go up there so they can check it the problem, which was exactly what was told to them, and then send me home to order the part. Is what it is. "We'll call you when it's in to schedule another apt. " Nope again. 3 weeks go by before I finally called them.... "oh yeah we have the part and can schedule you" they did fix the car in a reasonable amount of time, and adding on to a wheel bearing also. Not happy with the customer service, but at least the vehicle is back to normal.

The service I received at AutoNation Acura was great. I had a scheduled oil change and was in and out in an hour. I received a detailed list of everything that was checked on my car and drove out with a nice clean washed car. The process was efficient and Mark, my service advisor, checked in with me to let me know the car was almost done. Mark was awesome to work with and I could not be happier☺

My problem was handled quickly and courteously, and I received updates on what was going on.

Thank you, Rodney Brown, CJ, James Brown , Eric Witt, helping me make my Acura RDX purchase on 11/20/21. I love it! You went above & beyond for me, I appreciate it. Thank you! 5☆☆☆☆☆ + service !!!

We had our MDX "detailed" and it looks as good as new. Done on time and excellent service.

Excellent service all around from sales and finance!

Experience was great. Nice friendly people, great service and love the car that I got

Everyone is friendly and awesome. Rodney is simply the best! He is friendly, accommodating and very knowledgeable. It made the 6-hour drive from Oregon all worth it.

I can always count on the crew at AutoNation Acura to provide fast, friendly, and honest service. I have gone there for 20 years now.

The whole process was easy and no problems. Though it was a used car and we paid cash, it went very well. They had the car ready to test drive after we called to make sure it was still available. They had the CarFax at the ready when we test drove it.

These guys are great. The service department always answers the phone. Always gets me a loaner. Always calls back. They do great work and it makes me continue to buy Acura

Excellent service, prompt check in, great lounge if you wait for your car, wonderful people to work with. I can't imagine getting my car's service done anywhere else.

Efficient and friendly service.

Acura service on our 2020 RDX was outstanding! Great quality of work. Friendly, knowledgeable staff. Thanks for the great service!

Absolutely not for the customer in any way, they sold me a car with issues, I let them know immediately. Warranty wouldn’t cover it and the manager SWORE he would make it right if the warranty wouldn’t cover the issues because I threatened to cancel it. Warranty didn’t cover the issue and they refused to help and strung me along for months. Do yourself a favor don’t buy a used car from autonation and if you do skip on the warranty because it won’t help, nor will management when your car has a catastrophic issues days after the purchase. They WILL try and wait it out past the 5 days so they aren’t liable. They don’t care about you and they just want your Money. Read your reviews I made the mistake of trusting Chase, John Carey, and many other liars, there service department literally can’t even be bothered to look up accurate information and will just make things up to make you feel better. Horrible experience coming from a salesman, find a lot that cares about you. Do research

I recently had my MDX in for an urgent service. The service manager was wonderful to work with. They got me right in and fixed the problem right away. I always feel like I get first class treatment from these guys and I completely trust their recommendations.

Reiko and the team at Autonation Acura Spokane Valley are easy to work with love my new RDX Aspec will be coming back in the future for another Acura. Highly recommend ask for Reiko she will take good care you from beginning to end.

I recently purchased an Acura RDX. The Acura AutoNation dealership in Spokane was easy to work with, especially David.Bradley. He was exceptionally knowledgeable about all aspects of the vehicle. He listened well and answered all my questions. I didn't feel like he was trying to sell me a car but, instead, wanted me to make an informed decision about what was best for me. This was a very positive car buying experience with David.

We had the best experience working with David Bradley our salesman. He worked with my son for about a month to try and find him a vehicle that was AWD & within our budget. We finally found one and the whole buying process was quick & easy. David was very polite & professional and we highly recommend him.

Justen the sales guy was great!! Mangers on the other hand are incompetent, rude and a HASSLE!! Wanted to buy a 2020 mdx told them I would sign offer and bring trade in on Tuesday when the sales guys works again but they refused. Even with 20k plus cash down and a trade. Said with vin could do a site unseen trade. Then said no.

Very professional, honest and no pressure. I am a repeat customer!

I had a horrible buying experience at Acura, If I could give a negative star I would. Is it too much to trust that you will be treated fairly when you are buying a car? It is if you walk into Acura in the Spokane valley... In the last 2yrs I have bought (3) company vehicles at Dishman Dodge and (1) company vehicle at Dave Smith motors, so its not like I don't have experience with auto purchases. BTW, I had a wonderful experience every time with both the sales staff and the quality of Chrysler products at both Dishman Dodge and Dave Smith. At Acura I was the victims of some internal problems between sales people and the sales manager. I was lied to, and cheated on. John Carey the sales manager at Acura that day, is a deplorable human, born without a spine or the common sense to do the right thing. Acura has sales people that are willing to steal from each other, a sales manager that is incompetent, and a general manager (Justin Rogers) that is unwilling to fix his internal problems and/or make it right with his customers. If you chose to buy an Acura from this dis-functional team of slimy sales people...Just hope that you don't get caught in a situation were one of them has to make the right decision.

Professional staff. Excellent work and fair prices

We had wonderful service with Daniel, a great test drive (that included a coffee stop) and felt confident with our purchase! James (in finance) was super helpful and knowledgeable. Overall, super happy with the team at Autonation Acura! :)

I have not purchased many vehicles in my life and when I have, it was not the most enjoyable process. I found the Auto Nation team to change my opinion. Tyler was very responsive in my original inquiry via Car Gurus. Once we arrived for the test drive he listened to all our questions, including my wife’s. He knows the Acura MDX extremely well. Once our test drive was over, there was no pressure to buy on the spot. Once we decided to make the purchase the finance team we equally pleasant and informative. The experience was very smooth and painless.

Got a good car with no hassle. Good experience over all.

Great service.....always kind and helpful.

Great service and kind people

There was no hassle car buying . The people I worked with were friendly and not pushy. I went to look at 1 car and it wasn't what I wanted. I did find a car I love and I bought it. They filled the car up with gas did a thorough inspection and I'm very happy with my purchase.

great service and all employees do care about their clients

Lied on guaranteed trade in offer. Said would pay one price to get you in the door then actually paid much less. This is called bait and switch and is illegal…

We recently had our timing belt replaced according to the recommended schedule and took advantage of the service discount we received in the mail. The work was first rate (as always), on time, and our MDX runs like new. Wesley and the folks in the service department were friendly and helpful. I'd recommend them without reservation......

Great vehicles!

Amazing experience with these guys. So easy to work with and they are not pushy. Worked RODNEY in sales and Eric and John as the sales manager. Rodney is amazing and the coolest salesman. Highly recommend them and they only sell vehicles that have been serviced and completely fixed before selling! Will be back to buy my next vehicle from them. 10 stars ⭐️

I have purchased many cars but never have I met a car salesman as kind and caring as Reiko Johnson! Reiko is amazing. Although I purchased my car from Acura seven months ago, I reached out to her recently. Again, she gave me the same tender care she gave me at purchase. Thank you Reiko and thank you Acura. I will tell this story wherever I go!!!

Live out of the area. Knew what I wanted. Wanted to make sure that the deal was ready to be done when I got there if I confirmed that I wanted the car. Reiko (sales) worked with Eric (manager) and James (finance) had everything ready when we arrived. We got there, looked at the car, drove it and SAID OH YES!. Beautiful car. Fell in love with it. Fell in love with the dealership and the three folks we worked with. If you had purchased cars in the past, you have probably had some painful experiences. I know I have. This was so much easier and quicker than standing in line at the Bath and Body Works to pay for your stuff now-a-days. Thank you all for the great service. I'm so happy that when so many other industries are getting worse, you are making your industry stand out. However, I have a feeling that it probably is not the entire industry, but the extremely high standards you all set for yourselves. Highly recommend this dealership and these fine folks. Thank you.

Although the time we spent with AutoNation Acura in Spokane Valley Washington was short it as amazing. Thank you Tyler and James! We were able to do our pre-shopping online and really narrow down our search, we were test driving the vehicle we liked within 5 minutes of being on the lot, and we purchased the Jeep and we’re on our way within a couple hours of stepping on the lot! Thank you so much it was time well spent!

Although the time we spent with AutoNation Acura in Spokane Valley Washington was short it as amazing. Thank you Tyler and James! We were able to do our pre-shopping online and really narrow down our search, we were test driving the vehicle we liked within 5 minutes of being on the lot, and we purchased the Jeep and we’re on our way within a couple hours of stepping on the lot! Thank you so much it was time well spent!

Great customer service. Tge mechanics do a thorough job. Thanks for taking good care of my car👍

Awesome people, great experience!!

Mark and the service team replaced my alternator 8 AM on a Saturday morning and it was ready and washed in under two hours so I could have fun on the lake. Thank you Acura Spokane service team!

Always a good experience. Mark Murphy is a very good service writer.

Had a great experience! Rodney was awesome and got a great vehicle at a great price.

For a company that praises their rigorous safety and quality checks, these guys sure missed the mark on the car that I bought, the fog lights didn't work and after some simple investigation I found that the driver side one was unplugged and when I plugged it back in it worked fine, I just can't get to the passenger side one to see, also, the driver side tail light is kind of wired backwards because the turn signal is where the tail light is and the tail light is where the turn signal is supposed to go, I had a county sheriff kindly tell me that last night... One of my key fobs didn't work either, and after checking the battery, I was surprised that there was no battery in one of them, so after a $2.50 battery was put in, it works fine now. The oil change sticker is also not legible at all or faded so bad I can't read it, so I'm worried that the oil hadn't been changed in a while so I will be scheduling that very soon.

We had an amazing experience at Auto Nation. David Bradley is a great salesman and went above and beyond for us. Of all the dealerships we went to this was by far the best one!

I have never gone away from Acura service dissatisfied. They are honest about all the questions I have and give great advice. Never pushy. Because I am a woman and my Dad was a mechanic I used to call him long distance and have him give me advice on what I might hear about car problems. I can’t do that anymore! Acura is my go to and I have no complaints!

The work was done quickly, efficiently and at a reasonable cost, and the crew was courteous and professional. Kudos to all.

Great 1st service on our MDX! They paid attention to every detail! Worth the trip!

Bought my car there from Reiko. She was so great. Made the whole process so easy. I absolutely love my new car.

A knowledgable and friendly staff that is also accurate with their time estimates. They haven't tried to sell me something I don't need.

Couldn't be happier with my purchase. David was solid throughout the whole process and got me exactly what I wanted. Great service all around. Highly recommend

Especially as a single woman, I highly recommend going to see Mona or Reiko. Mona & Reiko were the saleswomen who took care of me. From the first phone call I felt like I was in good hands. Some family of mine know them & recommended me to come. I’m glad I did. Big difference in service from other dealerships I’ve been to. The finance guy, James, worked with my situation and got me a great rate on my loan. The general manager personally took me on a drive in my car a few days after I purchased it because I had some questions about the way it drove. They don’t negotiate prices on the cars and so I feel I may have paid a little bit more than I could have paid at another place but that also came with certain guarantees & warrantees that gave me peace of mind: 4 days to return the car for any reason, 3 months to fix anything that might go wrong with it after I leave the lot. Plus the car is fully inspected and ready to go before they sell it. (I bought a used one.) Eric was great, too. He gave me a good price on my trade-in. When I’m ready to do another upgrade several years down the road, I’ll come back here if I am going to go through another dealership, for sure.

Best service in town!! Friendly staff!!

As usual my service at Acura was great

Seth and Wesley are great, had worked with both of them recently, very accommodating even when issues with the car couldn't be resolved, issues with my car are a very special case/circumstance... Once again great people to work with, thank you for your time and willingness to help out!

I worked with Mona, she was fantastic and committed to helping in every part of my purchase. I forget the name Of the finance guy at honda.. John I think. He was very helpful and an all around great guy. I would highly recommend this place to anyone

The service techs are so nice and happy to help. I haven't had to wait long once I got there either. After the service, they always clean my car so nice too!

I rarely write recommendations but my experience with Spokane Valley Acura has been exceptional. They work for and earn a 5 star rating. I had a very pleasant time working with Reiko during the entire buying process. This went smoothly, but nothing stops there....they take care of my RDX with a regular maintenance and service schedule. Interaction with their service department has always been efficient and professional. They let me know what is recommended for each service appointment and what to expect for the next. Seth makes sure I get shuttled to work on time and when I return to pick up my car I find it freshly washed. Like I said, 5 star rating.

I've been taking my car here for 15 years. They are always wonderful to deal with. They show me exactly what needs to be done and what can wait until next time. I appreciate that they wash and vacuum the car. Wesely spent extra time with me to discuss issues with the clock. So appreciated.

I have been using AutoNation Acura, and before that Mitsubishi, for many years. They are always helpful, efficient, and their advise has always been in my best interest. They have earned my trust! I have been disappointed when I have used other servicers. Love that I can go somewhere and hand over my keys with utmost confidence.

I went in to purchase a new RDX. After being toyed with at other Acura dealers, the bearded manager there stepped up and saved the day. He greeted us, took a drive with us, appraised out car, and sold us a new Acura. His involvement will not be forgotten. Thank you

Always great service.

The service took one hour and they washed my car! They did a great job!

Mark and the crew are so helpful and friendly. They bent over backwards to get the service for my car performed even though I didn’t have an appointment. I will always service my vehicle here and when the time comes to buy new I will return here. Wonderful crew.

Friendly, professional staff who made every effort to accommodate our expectations while buying a new vehicle. This is our second Acura from AutoNation, so that speaks volumes in itself.

Very helpful people here! They were able to approve me witha. Really nice car even with no credit. Not pushy to get a more spendy car like other dealerships, would definitely go with them again for future purchases.

Great service! Nice, friendly and only recommends work that needs to be done.

It was alright found a rig for winter. I really had a great time searching for my new car, besides I went to a dealer in Airway Heights they gave me the run around. Thanks Auto Nation you helped me a lot.

I was greeted immediately and was given an explanation of what was needed today on my car. I wasn't there for an unreasonable amount of time. Great service!

Friendly and efficient service department, definitely recommend. Warm and inviting waiting area, appreciate the the good coffee. Reiko is always a breath of fresh air!

As always, service was wonderful

Tyler M was wonderful to work with. We so appreciated his Acura knowledge, kindness, and no pressure. Thank you Tyler!

Generally our experience was good releasing a new 2022 MDX. The sales person was very accommodating, provided regular updates and had a good understanding of the features. We were disappointed in the amount of time it took to complete the transaction (3 hours which included a test drive.) Dealership facility and amenities are a bit dated and lacks the feel of a luxury car dealership. The car itself has a much improved user interface and updated and functional interior that is expected for a Acura/Honda products.

I was very impressed with the service I received at this location. Both the service and sales dept we’re totally professional in every way. When I am ready for my next Acura, I won’t have far to travel to get it.

Knowledgeable staff. Very friendly. Have always had a good experience with them.

There service department is fabulous! They get you in and out in a timely manner. Very professional.

Its what you should expect from a big brand car dealership. No nonsense pricing and no stress.

The car service at this location is very professional and friendly. The waiting room is with good supply of coffee. The service personnel was professional and found my car's issue very quickly and was fixed the next day.

Very thorough. Don’t suggest work that doesn’t need done. Honest evaluations.

Great service! Pleasant and accommodating customer service person in service department. They only provide the service that you actually need. It's nice to be able to trust a dealership.

Service employee was professional, pleasant and very accommodating. They only provide the service to your car that is needed so I trust this dealership.

We brought our 2020 RDX in for service and were given 5 star attention. Now awaiting parts and look forward to our next visit.

Excellent service, I highly recommend Spokane Acura, special thanks to Reiko, outstanding!

Wife and I purchased our 08 RDX in 2010 here. Recently (for some reason) I decided that going to 2 different "quick stop" stations for oil change, differential, and one of the fluid replacements. Long story short, after returning to AutoNation Acura Spokane Valley for services, we found out how subpar the previous work was. Part of the issue was simply a rock stuck in a rotar, but was as bad as the other guys not even replacing the fluid in my car fully. I've had 2 services in the last few weeks at AutoNation Acura Spokane Valley for roughly $1500, and I couldn't be happier. Mark continually kept in contact with me letting me know what's going on and not once did I feel like what was suggested, was unnecessary. I HIGHLY recommend Mark and his team at AutoNation Acura Spokane Valley. Won't take my Acura anywhere else again. Thank you Mark and team, you guys are appreciated.

It took 27 days to get our car back on the insurance adjusters 2 day repair estimate. Very minor repair after hitting a curb in the snow. Not sure where the disconnect was but they need to figure out how to work with insurance companies in order to have repairs done in a more timely manner.

The Service Department performed a routine oil/lube/filter service and inspected the brakes per request. We appreciated the assessment of the brake wear, and the fact that the service department did not take the opportunity to recommend a premature replacement. We have had our vehicles serviced by Seth Campbell for two and a half decades now, and both respect and rely on his honesty and judgment in our automotive maintenance.

Great experience, would recommend. Fair trade in value.

When I went to get my car the oil change had not been done. I was told that they were short two techs. Why not tell me that when I dropped my car off.

I had the easiest, quickest experience in getting my new car. Everyone was so helpful and definitely did everything I asked for and more. Thank you guys.

Another great trip to the Service department. They are always friendly and helpful. This is why I keep coming back.

I recommend Acura Auto Nation as they are extremely helpful, friendly and will do whatever to get you into a vehicle. John Carry in particular is the sales guy you need to see as he will work for you! I rate John Carry and Acura a 5 out of 5 stars!

I recommend Acura Auto Nation as they are extremely helpful, friendly and will do whatever to get you into a vehicle. John Carry in particular is the sales guy you need to see as he will work for you! I rate John Carry and Acura a 5 out of 5 stars!

The lady who has been working with me is amazing & the financial advisor is doing all he can to get me into a new & dependable vehicle

Excellent efficient sales staff. Tyler was a great sales person not pushy at all. Follow up has been excellent as well. Highly recommended.

All our auto service is done by AutoNation Spokane Valley. We couldn’t be happier. The service is done to perfection. The staff is so friendly and accommodating.

Our friends at AutoNation Acura, both sales and service are dedicated, helpful and very efficient. They do excellent work and always go above and beyond. Wouldn't consider going anywhere else!

Great customer service and tried to help out with discounts where they could in these tough times. Much appreciated..

Tyler our Sales Representative was extremely knowledgeable and patience with us. He took the time to explain all the new technology on the vehicle and answered all of our questions without hesitation. After the sale he stayed with us most of a day going over the vehicle setup and making sure we were comfortable with our beautiful new Acura. We highly recommend this dealership.

Auto Nation Acura Spokane Valley never disappoints! Courteous, timely and professional service.

Tyler our Sales Representative was extremely knowledgeable and patience with us. He took the time to explain all the new technology on the vehicle and answered all of our questions without hesitation. After the sale he stayed with us most of a day going over the vehicle setup and making sure we were comfortable with our beautiful new Acura. We highly recommend this dealership.

Nice and very knowledgeable sales person Tyler and office manager Eric .... great product good experience

I?m so thankful for Mark and the whole service department at Autonation Acura!

My experience with Autonation had a rocky start combined with some hard feelings... I ended up purchasing a nicer newer car and John made the process so painless for me! Thanks to Eric and Chase (?) as well. You guys are all awesome. 🏁🏁

They kept me notified of findings and repair costs, they also went the extra mile by adjusting my door at no charge to me when they noticed the door stricker plate was loose and would soon be causing me problems. They were done when they said they would be and even washed my car before I picked it up. Very happy with the service I receive there.

Needed a special key. These guys are great!! Friendly and professional

My recent service appointment at AutoNation Acura in the Spokane Valley was flawless. The work was done quickly and professionally, and the staff go out of their way to make you feel at home. The waiting area is very clean, coffee and snacks are provided and I always felt welcomed. They even do a very nice job of washing the vehicle when they finish the servicing.

Was really surprised how shady a company this big and professionally appearing is!!! with commercials on television talking about no haggle prices I had an experience with screen shots to prove I called to purchase a vehicle at advertised price and before phone call ended they attempted to raise price not once but twice unbelievable avoid doing business with these guys

I just bought a used car from Autonation Acura in Spokane Valley. I have bought a few cars throughout my life, but this was probably the easiest, BEST buying experience I've ever had. Tyler was the salesman, he was honest and was not the least bit pushy. Mr. Witte was very personable and had my daughter and I laughing. He went out of his way for us. Then, Chase in financing wrapped up the whole experience by going out of his way to get me an amazing rate, MUCH lower than I was originally quoted. I was presented with a freshly washed inside and out car with a full tank of gas. I really feel that I was valued as a customer and will definitely recommend Autonation Acura to anyone I know looking to buy a car,

Such a tremendous sales and service group! Seth and Mark is Service are second to none. And Reiko is Sales is superb!

Clean, quiet waiting room. Everything explained clearly. Friendly atmosphere

Fast, friendly, professional and no nonsense. One of the few service dealerships that I truly trust. Thanks, Seth.

Trustworthy serviced. I never worry about what they do because of the trust they have given me for the last 10 years.

I have owned two cars in my adult life. I bought my first one (1999 Acura TL) from Acura in Spokane Valley and loved it for 14 years. Then, on my birthday, I decided to give myself a new car. Where did I go? AutoNation Acura! I still own my 2nd Acura TL and will likely go for a 3rd in the future. I Love These Cars and have always felt like family at my Acura dealership.

Fast and efficient in the customer service is amazing

Nicola Hiller was awesome! I love my new car, HOWEVER I was given the option of 2 different loans, it was on a Sunday Jan 10th, I was told the finance guy would call me on Monday and let me know which loan I was given and I still have not heard from him, so the financial side of this purchase review is still not good.

Since I purchased my Acura RDX the service has been excellent. They helped through the learning phase of all new technology included on the car. Every service appointment the staff is courteous, prompt and never try to sell me anything I don?t need.

AutoNation Acura Service Dept is AMAZING! Mark is polite and always helpful. Because of the service Mark and his team provide I will purchase another Acura from AutoNation.

Timely...friendly...everything explained well

Just purchased a 2020 MDX. Eric Witt and John Carey handled the transaction. I found them to be honest (did what they said they would do) and very helpful. John handled transitioning to the new vehicle in terms of learning and setup. He knows his products exceptionally well, is patient, and just a downright good person. And since these vehicles are very sophisticated, you will need John's expertise to help you through the learning curve. I found my "buying" experience with AutoNation to be a good one and think you will too.

I was very happy with the deal and the level of service I received.

Overall very helpful, fixed a sales problem promptly and got me the car I wanted within a few days. Everyone was incredibly friendly and followed up to make sure I did not have any questions with my new car. Despite a few stressful moments I would highly recomend this dealer to friends/family.

I had my tire and rim replaced after hitting a curb and received excellent customer service and the job was done correctly.

Always great service. Friendly and professional. On time for appointment.

Needed scheduled service. Called and was able to get in the next afternoon. Got right in, service was completed in about an hour and price was substantially less than anticipated. Since I purchased my MDX in 2008 from this dealership it's the only place I take it for service and repair. The reasons are many, including price, quality of the work and the positive friendly attitude of all the staff with whom I interact.

I highly recommend automation Acura! They provide very professional and expert care.

Always friendly service and fair prices. They are honest with the work they are going to perform in advance. Nothing hidden.

This visit was a simple tire change from all season to snow tires. As usual, Seth greeted my husband by name and with a smile! The waiting room was comfortable and staged to allow for social distancing. The sales team smiled and welcomed him. These small things add up quickly! Well done everyone!

The best new car shopping experience I’ve ever had. Will definitely refer friends and family.

Wow - what a breath of fresh air. Dealerships in general can be hit and miss with respect to the friendliness of the staff. AutoNation is a homerun in that area - their staff are *very* helpful and seem eager to go the extra mile to ensure satisfaction. Pair their great staff with unusually fast and accurate service - and you have a 5-star recipe all day long. Having moved to Spokane from Chicago - I am not used to such expedient and professional service. My warranty issue was handled without an ounce of hoop-jumping on my part - which seems, sadly, exceedingly rare. Kudos to AutoNation Acura - I most definitely recommend them.

Outstanding, commendable service. All my concerns were completely satisfied. Prompt, courteous. thoughtful attention, the old fashioned kind is rare, uncommon and worthy of note!!!

Thank you for taking such good care of my car when I come in for well-car visits. As well as addressing my areas of concern, you also offer to vacuum and wash it - fantastic! Your waiting room is so comfortable as well.

Best car buying experience i have ever had. Salesman was knowledgeable and extremely helpful. I was given the best possible price.

I was recently in for a routine oil change on my MDX and as part of my service they noted that a few things needed attention. Rather than having to come back later, they fit me in and got everything done. Mark at Auto Nation Acura is courteous, thorough and professional. I trust his recommendations completely. The waiting area is comfortable and nice.

Friendly and great service..!

A very nice crew with great service at reasonable prices. I highly recommend them if you're looking for vehicle service or the purchase of a fantastic vehicle.

recall air bag inflator 2001Acura TL.. Customer service was exceptional.. I was given an appt and on return my car was taken care of and I was on my way .. The desk(RAY) told me all about the repair and was very detailed on our discussion .. This my old baby and I appeciated your concern.. Thank You Angelo

I am amazed that I consistently receive excellent service from Autonation Acura service dept in Spokane Valley. For the six years I have owned my car the service has been incredible. I will definitely buy another car from them! The service dept is outstanding!

I went there to make an appointment for my vehicle recall 2001 acura.THE appt.specialist was very helpful and took my information quickly, and I was on my way Thank you. ANGELO

We own two Acura's and have all our maintenance/repairs handled by the Acura dealership. They are very knowledgeable and helpful and listen to any concerns we might have, which they respond to. They have handled warrantee and recalls in a timely and efficient manner. We purchased Acura's because they are well built and high quality vehicles. We use the dealer shop to make sure they stay that way as they are dedicated to working on Acura's and know the vehicles better than anyone. Mark

Excellent customer service

Pleasant, kind, personable, friendly. Seemed knowledgeable.

I have always received nothing but the most amazing service and dealing with Acura Spokane Valley. Dealing with my sales woman Reiko and Mark in the service department, nothing but the absolute best level of customer service and care that I have ever experienced with a car dealership.

We purchased 2 MDX A Spec's in 12 months. This is a fantastic vehicle. In my mind you will never go wrong when you purchase an Acura. Unfortunately we were unable to make our purchases from the Acura store in Spokane. So when you don't purchase your car from the dealer you will need to do your service, it can provide some anxiety. We recently had to take both vehicles into Acura of Spokane for minor help. To be honest we were wondering what the treatment from the service dept. would be like. Simply due to the fact we didn't purchase either car from the dealership. The Spokane service dept. was incredibly professional, polite, knowledgeable, honest and very helpful. They were aware of our tight schedule...no problem they stayed on top of it and our vehicles were serviced promptly. This service dept. is second to no one. Westley (primarily) and Seth were terrific. We highly recommend Acura of Spokane. Mike

Their rates are good and they do good work. I trust them to take care of my care and not try to sell me something I don’t need. Seth and Mark are great. Even that guy with the beard in the showroom is ok..... sometimes. Just kidding. Super good dealership.

Big shoutout to their auto service department especially Mark! I’m currently active duty military in montana and had purchased my 2014 Acura TL SH-AWD from this dealership about a year ago. It was eating about 3 quarts of oil every 1K miles. He was super professional and worked with me over 2-3 months to get it diagnosed, repaired and saved me about 8K in repairs!

Reiko Johnson, thank you for your attention, patience and help! I like my new car!

John was my sales guy, he was awesome in helping me find what I need! Initially me and my husband had gone back because we received great service from our first car purchase there years ago and then again when searching for a vehicle back in March. Eric really left a positive impression that made us want to come back. John worked hard to make sure all my wants and needs were met and was very conscious of my budget the entire time. He did amazing in finding my car, and a car that fit my family! I love my Acura ILX and cannot wait to come back for the next car!

Service team was great. The only thing that kept me from giving them 5 stars is they didn't clean the windows on the inside as I'd requested. I had to clean them myself when I got home.

Mark provided a clear and thorough discussion of the maintenance work that was performed, as well as options for less service. And he did not push me to try to buy the upgraded service. Also, he kept me informed during the service work which I really appreciated.

This was the 2nd service since I purchased my Acura MDX. The service department is outstanding. Seth, my service technician is very personable, knowledgeable and reachable. I will continue to take my Acura to this dealership because I know I will be treated right!!

Very happy with my purchase, service was great and the over all experience was easy.

Super accommodating staff, always very professional and friendly. On time for delivery of my vehicle and my SUV is always washed. Their the best !

Excellent low-pressure sales team. They trusted us to take the car for a spin without a sales rep, which was extremely nice. It allowed us to review the car with no high-pressure sales person. They also gave us an unbelievable price for our trade in. We are very happy we chose AutoNation Acura.

Each time I have something serviced here the staff is prompt and efficient. They are extremely honest when it comes to the evaluation of the vehicle and give time frames of when things will need to be replaced rather than pushing you to pay that day for something that may still be functioning fine, which it hard to say regarding most dealerships. I have been coming here for 2 years since moving to Spokane and plan to continue to do so in the future.

We had a great experience purchasing our new Acura RDX. Everyone was helpful, patient and friendly. If your in the market for a new or used car, you need to talk to AutoNation, they have taken the hassle and frustration out of the car buying experience. Our salesperson, Reiko provided great advice and took the time to make sure we found the perfect car, no pressure, just great service. Thank you!!

We purchased this MDX on July 22, 2020. The sales people John Carey and Nicola were extremely helpful and made the purchasing experience enjoyable. Kara, the Finance Manager did a great job of explaining all the legal details of the purchase and helped us purchase the extended warranty. There were a few minor problems as would be expected on a used vehicle with 42,000 miles, but Eric the sales manager and Seth the service advisor handled the problems extremely well. The quality of service was A-1. The MDX is an awesome vehicle to drive and we would recommend it to anyone looking for a luxury vehicle. Our hats off to the entire crew at Acura of Spokane.

Mark and the service Center did a outstanding job on my car. They are very professional and a pleasure to work with. Keep up the Excellent work.

Working with Eric Witt and Reiko Johnson made selling my car a breeze, and in these times this is very important. I would recommend Auto Nation to anyone looking for a vehicle to purchase.

I had an awesome experience buying a vehicle here! Tyler and Eric were super awesome! We will definitely be searching for future vehicles here! Thank you for the great experience!

They have always done an excellent job on my vehicle and go out of their way to get me in right away when I have a problem. Both Mark and Seth are great to work with, they take time to explain my needed repairs and offer options on big maintenance issues that need to be done! Thanks guys!!

I showed up and was treated 1st class by Mark. They found and fixed the problem and sent me home.

I worked with Reiko in sales to buy my new (to me) car through Autonation Acura. Even though they were shorthanded due to COVID, she was helpful, personable and overall just a joy to work with. I never felt pressured into anything and I drove off with the exact car I wanted. The follow-through after the sale has been phenomenal as well. If you're in the market for a new or used car, don't hesitate to work with Reiko. She is knowledgeable and makes you feel like you're a valued customer from start to finish and beyond in the buying process.

Everytime I have my car serviced at Auto Nation in Spokane Washington I am thrilled with the experience. They never OVER book so if you are on time, they are on time. Efficient in task and explaining how my car is doing as time goes by. AWESOME! Over six years and will continue

Seth, Wes, and Mark are amazing! They explain everything going on with my car in a easy to understand way without being rude. They always give me a heads up on what might need to be addressed in the next couple visits; without pressure to fix them right away. As a woman and someone not familiar with mechanics I am very comfortable bringing my vehicle to them.

Taking my car here for service is always a good experience. The service folks are friendly and thorough. I never feel pressured into anything I don’t need. My 12 year old car is in great shape and runs beautifully.

Never try’s to push more sales or fees. Clean waiting room

The service department went out of their way to do an excellent job. I appreciate the professionalism and quality of work.

Really an amazing place! Eric and Tyler were helpful and awesome. They found exactly what we needed and wanted. Very professional and would recommend if you ever need a vehicle.

I have been working with Acura in Spokane for over 20 years and they have always been there to take care of whatever we need. From new cars to repair and maintenance, these folks are the best.

Thus far perfectly satisfied with service/repair from start to finish. I received thorough and honest explanation of each item of repair in detail both at beginning of work order and once completed. Service advisor Mark Murphy was exemplary.

Mark and Seth are so friendly and pleasant! Efficient and accommodating. Had a ride set up with Bob(very nice) to get me home. definitely, 5 star!

Always a great experience at Appleway Acura!

Always a 10+ experience

I dont recommend AutoNation. Buyers beware!! I tried to return my vehicle within the 5 day time frame. I upgraded to a used better one and traded in mine. Because of covid and other reasons I decided at last minute I cannot keep the upgrade and tried to return it to get my trade in back. I was at work and was making arrangements to get someone to return the vehicle and get my trade in. Anyways, I was told that they didnt know if that could happen, and would have to wait on the morning of the 6th day. I went in the following morning and could not get my trade in back and was told my time had lapsed. I could not talk to a head manager or a general manager. I'm a single mom recovering from a brain injury. I pretty much begged to get my car back as it would pretty much be paid off, and it would help my situation immensely. I told them even if my time had lapsed why could they not make an exception? They said it wouldn't be fair to everyone else. So I contacted the bank and said its doable and they could do it if they wanted to. I contacted my attorney and another attorney is in the works as well. Someone referred me to an anchor newscaster Help Me Hailey..I heard that her husband works at an Autonation and I'm hoping they both see this as well. They listed my trade in to sell yesterday. I've been panicking and beside myself. Even as an essential worker, and during these times, I wasn't thinking straight. My trade in was a good car. This has been taking a toll on my health. All I want is my car back. Please..

Good service. I recd. 25% off the mechanical work on Acura.

Informative of the work performed and condition of the car after the service inspection. The staff was friendly and the service completed on time.

Vehicle was purchased on 10/22/2019. Additional warranty for $6709 + tax of $597.10 was also purchased on 10/22/2019 with option to cancel at anytime. Per the financial manager Robert Mandziara, if the warranty was cancelled within 72 hours, the cost and taxes would be removed from my financing of the vehicle. I returned the next day 10/23/2019 to Acura/Honda, to cancel my warranty, and was told Robert was out of the office, and no one else was permitted to help me to cancel the warranty. I continued to to make attempts to reach Robert but was unsuccessful. One week later, I finally reached Robert and he told me that he had already cancelled the warranty and there was nothing further that I needed to do. I received my first payment notice in the mail reflecting the cost of the warranty. I continued to make payments because I did not want my credit score to be affected as I had just moved to a new town and was in the process of purchasing property. I then called Robert again to find out why the warranty was included with my car payment. Robert said "I am on vacation with my family in Hawaii and I will call you back in 2 days." I did not receive a call back. I then text messaged him 11/20/2019 on the cellphone number he provided to me, that I was still waiting to hear back about this bill. Robert said he cancelled the warranty, but it has not been reflected in the balance, and he would be emailing me the cancellation confirmation later that week. On December 5, 2020, since I still had not received any email from Robert, I text him again to remind him that I was still waiting. He said "they have it at Acura it's done." I called Acura to ask about the cancellation document, and left a message requesting a call back. I received a call back later that evening from Acura general manager Russell Norman. Russell informed me that Robert never cancelled the extended warranty. Russell apologized and asked me to come in to sign a form to cancel the warranty. I drove to Acura dealership that night on December 5, 2019, met with Russell, and signed paperwork to cancel the warranty and the taxes. I received my January 2020 bill from Acura to make my car payment, and the extended warranty +tax was still listed on the invoice. It is now April 2020 and warranties still hasn't been cancelled !!

I'm always pleased with the customer service I receive from Auto Nation Acura. I've been a loyal customer for over 10 years now;) Thank you

Excellent service! I took my car in for an oil change and was given the "red carpet" treatment. They performed a multi-point inspection and recommended future maintenance. They sanitized the interior and washed the outside before I picked it up.

Best customer service! Thank you service department!!

Easy process great people. I found the car listed online and wanted to make sure I got first crack at it. Showed up at 730am and it was in service getting brakes. Waited for it to get done and our sales lady was prompt to get us test driving. We were sold on the people here long before we were sold on the car. We will do business here again!

Bought a used Toyota Matrix that they claimed passed a 200 point inspection. After driving about 1000 miles mostly by highway the transmission totally failed. Acura would not stand behind the car and did nothing to help.

I have been extremely happy with Autonation Acura from the day of my purchase to now! It was, by far, the easiest most efficient car purchasing experience I have encountered. I had my first service completed with the service department yesterday and they did not disappoint either! I will definitely be back to purchase again!

So, so unbelievably helpful. I've been having the weirdest issues with my 2013 RDX, took it to several mechanics to no avail, and AutoNation's service department helped me work through some simple stuff over the phone, and when I had to bring it into the dealership, they were incredibly nice. Couldn't be happier. Also, I had a side conversation with a couple salespeople just about cars and they were very pleasant too.

Great

Bought a certified used 2006 Toyota Matrix for $5200 and after only 1000 miles driven. The cars transmission completely failed. Repair shop indicated a replacement will cost $4100.00. Acura will not help take care of the issue or accept any responsibility. Do Not Buy a Car from AutoNation Acura.

Was very impressed. Schedule appointment on line. Service writer was courteous and efficient. Reviewed completed work and future recommendations. Never felt pressured to buy something As enjoyable of process as could be in getting a ehicle serviced

Acuras are amazing cars. If you are looking for an Acura go find Reiko she is the best. She will hook you up! The service station never did us wrong either. Super great service.

Took care of rattle in sunroof that has been there since I bought the car

Everything about Spokane Valley AutoNation Acura was first class. From sales to service everyone is courteous, helpful, and knowledgeable. I especially like the fact that they tend to you after the sale plus, you can't find a better value on the market than an Acura.

They kept me notified of findings and repair costs, they also went the extra mile by adjusting my door at no charge to me when they noticed the door stricker plate was loose and would soon be causing me problems. They were done when they said they would be and even washed my car before I picked it up. Very happy with the service I receive there.

Bought a few cars frome Acura very helpful not pushy on buying a vehicle had some work done on my car very helpful on giving me a rental car from them.

This recent experience and purchase process was second to none. Our sales associate Georgio unknowingly restored our faith in this dealership. I visited the lot with only intention to look over the RDX, in preparation if it was a suitable vehicle. I would have taken my actual purchase to the west side of the state. This initial action and direction was driven from a prior experience 18 months back in which we had a very less than appealing visit. That prior visit as dictated by staff at that time would have been equitable to what one might expect visiting a third or fourth tier used car lot. Georgio is without a doubt man of strong character, respect, understanding and patience. His knowledge of the product as well is excellent. He had no idea of our past experience, but rather created an entirely new one. Given the means and need, I would be purchasing another car through him even on the day after the first purchase.

Auto Nation Acura is a great place to purchase a car.! When my husband and I walked in the door we were welcomed as if we were family. No high pressure feeling like you get from other car dealers. You can tell Acura takes PRIDE in their cars. As they should!They have great cars to sell. This is the reason we returned to purchase our 2nd MDX We couldn’t be happier than when we purchased our first one. The customer service were received was spectacular! It was nice to see EVERYONE WORKING TOGETHER ! The service department as well. They did a awesome job in preparing our car for delivery. (They do exceptional service as well) A Big thanks to you all ..Reiko..Eric...Russ... Tyler too! Also Chase in finance and Eric in service WE LOVE OUR MDX!!! ❤️

Everyone was very friendly, fun and helpful. I had a great experience buying my truck here.

We had been looking for a car for a couple months. Reiko called us the same day this Acura was traded in. The whole process was quick and painless. AutoNation met our needs and we now own a dependable car to drive for many years to come.

Bought my 2nd Accura RDX this time around. I had a fabulous experience with my TL for 15 years. Never had a problem like I had had with my Fords. Never going back. The staff at Autonation Acura are professional, courteous and treat you like family. A great experience with salesforce: Reiko and now Brian! Much thanks to all!

I've bought several cars over the years and working with Reiko Kondo Johnson at AutoNation Acura was the best car buying experience I've ever had. My pre-owned certified RDX had been thoroughly inspected, it was clean and beautiful, and Reiko explained and showed me how to program and use all the great features of the car. She went above and beyond to make me feel welcome, comfortable, and informed, answered all my questions, introduced me to the service team, and gave me the time I needed to decide if it was the right car for me. I really love the no-haggle pricing at AutoNation -- there was no pressure, no back and forth, no scare tactics -- just excellent service. Thanks too to Chance Rollier in Finance -- he checked (and double checked) to find the best loan rate for me. I know I got a great car, at an excellent value, and was given outstanding service from start to finish. I never before thought buying a car could be enjoyable. Big, big thanks to AutoNation, and especially Reiko Johnson, for making it so!

Absolutely amazing service! Always personable and quick. It is great doing business here and for anything you need. Thank you Seth for getting me in and out with everything and more being done.

Great service, staff very professional. Work done in a timely fashion and left with a clean car!

The service at Auto Nation Acura is always professional, efficient and courteous. They do excellent work and I will always take my 2018 Acura MDX to them for any repairs or maintenance.

Just bought our 3rd car from AutoNation Acura in Spokane Valley. Georgio Petrou was AWESOME to work with and he made the buying experience very enjoyable. Jan 2 2020 Ron and the guys at AutoNation Acura were great to work with! Very easy car buying experience. Would definitely buy again from AutoNation. March 2017

Great service & snacks

Great experience all around! Sales associates Tyler and Nicola were so nice to work with. Both very knowledgeable and friendly! Finance manager Robert answered all my questions and addressed any concerns I had. Everyone had a great sense of humor and really made the whole process extremely comfortable! Best car buying experience I’ve ever had! Thanks you guys! 100% recommend working with AutoNation!

Georgio was our sales rep. His professional demeanor made this sale and transaction one of the best we’ve ever experienced. The entire team was fantastic, Eric, Brian, and Georgio were extremely pleasant and friendly. We would highly recommend Georgio and will definitely purchase our next vehicle through him. Thanks Spokane Valley Acura! Paul&Cindi

Very friendly service without being too pushy--particular shout out to Nicola and Chance for your help deciding between vehicles that I knew would suit my needs and budget. Cars on the lot are clean (and no hidden rust under the hood), but they are upfront about any dings or scratches that are fairly reflected in the price point. All cars undergo regular thorough inspections, tires are rotated, oil and lube changed, etc. You won't be driving a car of subpar quality off the lot.

We are always pleased with our experience at the Auto Nation Acura service department. Costs and service are always explained to us prior to working in our car and then an explanation of what work was completed and what was found is always thorough and complete. The staff are excellent to work with and the wait area is comfortable and clean,

Great experience friendly staff and clean waiting area

The service was accurate and on time. Seth and Mark took care to explain the process.

Great people to work with. We love our new CR-V.

Went out of their way to make sure our experience was good. Sales manager gave us a free tank of gas on our next stop in Spokane. Put new tires on the used SUV without raising the price.

Josh Vrieling is excellent. No push just calmly sells good cars.

Nicola was great to work with, made it easy with no pressure. Thanks!

Timely and complete . Great staff and service as needed for the repairs.

Mark is easy to work with and goes a step beyond to make sure the repairs are understood by me.

Just love my Acura TSX and the service department. I get treated like a Queen. Thanks Reiko for the help with my hot ride.

Start my deal with texting a salesperson today. I had interest in 2008 Ford F350. I have a 2007 Ford F350 ask for a trade value of my truck. It was lower that I cared to accept. So I thank the salesman for his time. Then I received a text basically my truck had no value at all. Once again I thanked him for his time. Then another text message stating that my truck had spent 9 years in Canada, which I knew. The Carfax on the truck I was interested in shows it spent twelve years in Canada. Unbelievable expense.

Recently bought a used Mercedes here at a good price - passed all inspections at the MB dealership and had been well maintained. Service is friendly and professional w great communication

Service Mngr Mark was excellent. Service was done on time and car was washed. All very efficient.

They secured a loaner car and performed the repair timely and told me it was under warranty.

The facility was clean, the service was perfect. I received a loaner car for my convenience and the repair was under warranty.

Very friendly service. I went for an oil change and left with a clean car. They even fixed the leak in my tire.

Brian at AutoNation Acura was extremely helpful and patient while I was researching leasing a new Acura RDX. He answered all of my questions quickly, and there was no pressure at all. I found him extremely knowledgeable and helpful throughout the process.

Scratched and chipped my car. Only went to check alignment

So my daughter take her car to Autonation Acura in the valley this morning to get her alignment check. She got her car back with large patches of paint chips and scratches in multiple places. She spoke to the service manager Seth and the general manager. She was told it was from a buffer, her car got egged and finally the clear coat was bad. Interesting fact is it was washed and waxed on Sunday and sat in the garage until today. There was no damage to the car until it went to Acura. It shouldn’t surprise anybody that nobody will take responsibility for their actions anymore. Disgusting dealership, I would recommend everyone stay away from them. The sad part is a young girl working full time and going to school now has to pay for damage they caused but refuse to accept responsibility for.

Seth in the service dept. is wonderful to deal with. He has a good team able to diagnose problems and get them fixed. Always pleasant and willing to explain everything being done. Thank you Seth!!

Good, timely, and professional service. Estimate of cost for work was provided when the car was dropped off - no surprises!

Tyler was our salesman. He was very considerate and patient with us. He explained things very well, and sometimes more than once.

We regularly service our 2007 Acura there. They always give great & friendly service. I always feel well taken care of by AutoNation Acura, and trust them. They've actually saved $$ for me, and given me price options. Etc.

Great inventory

I had a great experience with AutoNation Acura in Spokane Valley. If anything, they over communicate and over service! They are persistent and steady, yet not pushy. I look forward to having them service my new Acura for years to come and continuing a relationship with the staff who helped my husband and I purchase our new car.

Reiko Johnson was our amazing sales person! She made our purchasing experience a joy in every way! Chance, the Business Manager, was so helpful and kind. No pressure and a very pleasant guy! Russ, the General Manager, was also very friendly, helpful and kind. We purchased our MDX 4 days ago and Reiko’s follow-up has been the best! I would say Autonation Acura in Spokane Valley is definitely the place to go!

Great experience! Everyone in the team was willing to help and it was a no pressure, easy process! Nicola was so knowledgeable, patient & just all around awesome! 5 ⭐️ ‘s!

Service n Sales departments very friendly n helpful.

Very friendly and very helpful. We ended up buying a new car from them

They were very prompt completely our service. Answered all our questions. Service was great.

I can't believe how low mamy payment is on my new lease. MUCH better than my boring Lexus.

Always enjoy doing business with this Acura Dealer. Service experience was and is excellent. Promptly met and greeted, all performed services explained clearly before work started. All available options are explained. The best of the best. My Service Advisor Mark Murphy is absolutely the best!

Once you leave the lot after you purchase you car...they don't care. I didn't try out the heater on my used car and turns out it didn't work. Cost $980 to fix. They said they did an alignment and the steering wheel is not on straight. I had to make 4 calls before someone called me back. He said he would talk to the manager that was 2 weeks ago. No call back!

Prompt service on our 2014 RDX oil change with a last minute appointment. Staff always friendly, courteous and helpful, with a loaner available to do our errands (we live 85 miles away from dealer in Moscow, ID.

Prompt service on our 2014 RDX oil change with a last minute appointment. Staff always friendly, courteous and helpful, with a loaner available to do our errands (we live 85 miles away from dealer in Moscow, ID.

They lie .

Very negative experience. Initial finance quote provided was miles from accurate and finance team opted to insult our credit scores instead of admitting that the numbers provided on our first visit were inaccurate, which is inexcusable since the primary driver was the age and mileage of the used vehicle we looked at. Both of these were known to Auto Nation at the time even though it was outside banking hours, and should have been factored into their quote, but evidently were not. Further, no willingness to negotiate on prices (even documentation fees and such), which is a HUGE negative. Though vehicle in question was a decent price it was far from a good deal. Their so-called discount trumps up the value so they can pretend to mark it down. Yes, Mr. Car Dealer, I can use kbb.com too. We will never return to any Auto Nation dealership, and I suggest you avoid them too.

The sales people are very nice and helped me get the car I wanted. I appreciate how they have stayed in contact with since to make sure my new car is working out for me.

I bought a 2019 MDX in Boulder CO (we live in eastern Montana) and took it to a campus visit in western Montana, 6-hours west of home. It was -30F and the battery in our 10-day old MDX died overnight. Acura Roadside called a AAA contractor but they weren’t able to start it so a transport was arranged to take it to the nearest Acura dealership... two states away at AutoNation Acura in Spokane. I was really stressed having my car that far away so I called to speak with the service department and got Seth Campbell. He was so terrific to work with and kept me appraised every step of the way! He was more consistent at contacting me and advocating for me than the Acura Client Relations person assigned to us. I appreciated his help so very much! He greatly reduced my anxiety during that experience!

Had a great experience at Acura 𝐀𝐮𝐭𝐨 Nation, Tyler, Eric, Nicola and Russ were very professional and helpful and not pushy, would definitely do business there again

Had a great experience as usual with Auto Nation Acura in Spokane. Great people and totally honest. No over selling.

Overall top notch experience. Took longer than expected to get the car once we made a choice but we were not in a hurry and made that fact perfectly clear. Communication was excellent, we were continually contacted with updates during the transaction. Our salesman Ron was great to work with!

Brian Freeland was awesome to work with on everything and really went above and beyond to provide exceptional service!

Ron C. was great to work with. Very nice experience.

Great service ?. was in and out in no time. They did a great job

Mr. Murphy explained clearly what to expect and answered all my questions. He is very courteous. Work was done timely.

I had the pleasure of doing business with Eric and Nicola and thankfully they put up with me and my “needs” in a vehicle. They were able to find me an amazing vehicle and they made the whole process very seamless! I would recommend anyone to them!!

After trying to reach their GM, Russ, by phone (even leaving several messages with his employees to give him) for 3 days regarding my brand new car needing a COMPLETELY new transmission at 3k, (yes, 3000) miles, I finally went in person to visit and discuss options with him. He basically told me “sorry but I’ve been really busy with other stuff” and offered no sympathy, no compassion, nothing. Just said it is not his issue but rather Acura’s and they are sending a new transmission. End of story. Really? Is it normal to need a completely new transmission in a brand new vehicle?? I let him know I’m unhappy with their “not our problem” attitude and his lack of response to my phone calls and told me and I quote “I’m too busy on Monday mornings for phone calls until after 2:00” What?? Too busy for customers?? Well he obviously doesn’t know the value of customers. I will never purchase anything from them again and will be sure to share my experience with others! I have a 5 year warranty on my new vehicle and will be looking for recommendations for service elsewhere. I love my brand new fully loaded MDX, but hope I didn’t buy a lemon! Buyer beware! Find a different place to buy your Acura/Honda vehicles.

Very attentive to us from the time we walked into the dealership

My wife and I had an amazing experience buying our 2019 Acura RDX SH-AWD A-Spec at AutoNation Acura in Spokane Valley. The Acura we chose was a 14 year upgrade compared to the Lexus we traded in. The electronics and computer advancements were overwhelming for me and my wife. Our Sales Associate, Nicola, was very patient, understanding, and helpful. She took all the time needed to familiarize us with all the features. She helped us set up all the personal settings and linked up the phones. Nicole and all the staff at AutoNation Acura Spokane Valley welcomed us and treated us like family. We are sure that future relations with Acura Spokane Valley will be at the same level of exceptional service. One more thing. I love big block engine performance. When I drove this four cylinder engine RDX, I was blown away at the accelerating performance. Looks and performance of our Acura are awesome. The price was very competitive and we felt no pressure from Nicole or the Sales Manager, Eric, during the whole process. Truly a great team to work with.

I found them to be easy to work with, helpful, and very approachable. They took care of setting up the technology in the car so that I didn't have to struggle. The new Acura RDX is a great ride. Looking forward to good times in it.

Nice people, service is great!!

They did a good job.

Just purchased a 2016 Acura MDX Advance. So happy with my new car. I would highly recommend these folks if your looking for a new or used car! Eric and Nick ROCK! So laid back and easy going! Love this place! We will for sure be back!

Great experience with the Service Department. They were very helpful and worked hard to find ways to save me money on repairs for my car.

The service writer I spoke with was understanding as well as courteous during my visit.

They are awesome! Quick, in time and respectful.

Really enjoyed working with Brian. He represents your product very well, is responsive and professional. He made the purchase of our automobile enjoyable. And of course, we love the car!

The staff is always friendly and down to Earth. I’ve enjoyed working with them for over 10 years and will always go back. The service department is efficient, kind and honest.

Nick, was extremely good to us. It was getting late by the time the sale transaction was completed but Nick still took the time to explain the options of the vehicle. We went back last weekend, he took time out to show us again how some of the options work. We would recommend Acura to our friends based on how we were treated on the sell of this product. Oh by the way....we love the 2019 Acura RDX!!

Been coming to Acura service in Spokane for over 20 years. They work hard to make your experience comfortable and are accommodating. Good folks!

We bought our first Acura here and couldn't have been more pleased with the process. This car is in high demand and we were very eager to get it, the entire sales team did a fabulous job keeping us in the know as to when it would be in. Their knowledge and enthusiasm was awesome! We will be back when it's time for another new car.

Excellent experience buying new RDX from Autonation Acura. Josh Evans was considerate and very helpful. No pressure.

We purchased a acura HS MDX 2011 . And Reiko Condo Johnson was are sales person. And she is great. Very helpful and went above and beyond in helping us . Great service. I would do business with Reiko again .

Efficient, friendly, professional - our fourth purchase at Auto Nation Acura, Spokane

Went there to purchase a truck last Friday and as I was filling out paperwork for this truck they told me I couldn't buy it because some one was on a plane to look at it. They should of pulled it off their site instead of getting my Hope's up. Bottom line first come first serve.

The Service team very helpful in servicing my car. Nice comfortable waiting area.

Good people having time for the customer. Their readiness to listen and answering questions is spectacular.

What a great team of people working there. The best experience I ever had buying a vehicle. �

Just bought our second Acura from AutoNation and couldn’t be any happier with our experience. Reiko went out of her way to make everything as easy and streamlined as possible. We will definitely be back when it’s time for another Acura!

I have always felt very comfortable bringing my car in for service. They are very honest in telling me what I need to do to keep my car in top running condition. Very friendly and always make me feel welcome!

Josh Jenkins is the best sales person we have had. Great experience over all with AutoNation Acura. Love my new RDX!

The sales associate (Brian) was the best I'd ever worked with. But I was disappointed and a bit irritated with the paperwork aspects. After 3 weeks my paperwork had still not been sent to my local Motor Vehicle office and I had to call to get the ball rolling.

It is our first time to buy a new car in Acura dealer in Spokane valley, WA . Brian is the sales representive of our new car Acura RDX . He is very kind and professional and overall the buying process is very pleasant and enjoyable!

I went to Auto Nation Acura to get a car. When I pulled in a was Greeted by Aaron Mann. A wonderful, very kind Gentleman. Instead of driving lot to lot he asked if he could pull up all the cars on all there lots on line for my price range. That went perfectly. I found the car I wanted to test drive. It was dark so we set an appt for the next day. Upon showing up the next day Aaron had the car waiting. The car was gorgeous, drove perfect and I fell in love. He did the paperwork with Brian and I signed, waited to complete the final paperwork and then Aaron showed me a little about the functions and I went on my way. It was the best buying experience for a car that I have ever had. Thank you Aaron!!

I was treated wonderful by all employees,even though I was a walk in. The staff is very knowledgeable and also listened to my concerns. I was charged very fairly for what was done. They were very prompt on the time frame. I couldn't ask for anything more. Thanks for the great service.

Thank you AutoNation Acura Of Spokane Service Dept for your quick, professional, and friendly service. As out-of-towners needing a fog light replacement after an unfortunate meeting with a slippery iced I-90, you took care of us expediently. Thanks again!

Great service dept. They explain what service is involved and keep you up to date.

We had excellent service and attention from Reiko Johnson, who spent lots of time with us, and helping us get the exact car we wanted. She is very pleasant to work with and wants to make sure you are pleased after the sale and know how to use all that the car has to offer.

I received a notice from Acura Corp. that there was an issue with my car and needed to be taken to an actual Acura dealership for repair, which we don't have in my town. I drove the two hours to Spokane to have this work completed. The service department was great! They were friendly and fast. When I returned to pick up my car it was even washed and vacuumed! That was not something I was expecting for recall work. I highly recommend Spokane AutoNation Acura!

I was very pleased with the customer service and quick replys when i was trying to find a car . They were very helpful in trying to help me find a car to fit my needs. This is my 2nd car i purchased from AutoNation Spokane and just as pleased as the first time i bought 3 1/2 years ago. I will purches my next car here because of the reliabilaty and customer service i recieved. Thank you Brian Rohm and Reoko for all you did to find me my car.

We found a used Flex at Acura. It was clean, in great condition and a great price. Reiko, our sales rep, answered all of our questions and made the buying experience very easy. Everyone at Acura has been very helpful.

Since purchasing my 2005 MDX and then replacing it with my 2017 RDX I have been a very satisfied customer of AutoNation's service department. I wouldn't go anywhere else for service. A huge shout out to John and Tony--they are great!

Very good service. Service was well explained. Took car in right away and I was not kept waiting long for service to be completed. Waiting room was clean and confortable.

Shout out to Tony in the service department!! He worked hard to get me the best price on parts for my 2011 MDX! Great service and friendly people. Thank you! I will definitely be going back for all my Acura service needs.

I had an awesome experience!! I love my new MDX!! It wouldn't have been possible without Aaron Mann, my Sales representative. There isn't an Acura dealership where I live, so had to drive 3 hours to get to Auto Nation Acura Spokane Valley. It was so worth it. The staff was extremely friendly and worked with me to get exactly what I wanted. They found my car, since it wasn't on their lot, and added the additional features I wanted. It was ready for pick up within a weeks time. So great!! Picked up my new car and had the best experience. I was treated with respect from the entire team. I'm an electronics dummy, but Aaron was able to show me how to work everything on the dash console. Drove home and never looked back. Would recommend to anyone who will listen, Auto Nation Acura Spokane Valley and Aaron Mann. Thank you!!

The buying process was very simple and overall went quickly. Staff was very friendly and informative.

It was the most pleasant auto purchase process we have ever had!

Service manager took car for a ride to find rattle, very helpful.

Great Service - they were efficient, helpful and fairly priced.

Bought a new Acura MDX, Made the process fun and easy. Highly recommend them

Excellent service. Didn't try to sell me anything I didn't need. Cleaned my car too! 😀

Thank you! Acura Spokane Service Dept! John, Mark and Tristen! You took the best care of me and my car��

Excellent service on my 2012 MDX. Final use of my prepaid services that I had since 2012. So may be going elsewhere for service since I now have to pay and this dealer in Spokane is 200 miles away

Great experience at Acura Spokane Valley. Service department is top notch.

Last year we purchased an Acura RDX from Reiko Kondo Johnson at Auto Nation in Spokane, Wa. We were looking for a Acura MDX this year and because of the service we received, we contacted Reiko again. The buying process was easy and Reiko went out of her way to answer all our questions and make recommendation about the different MDX models. We decided to buy the 2017 Acura MDX with Technology. We would buy another Acura from Reiko and will refer family and friends. Ike Yakima, Wa.

This is my dealer, I have been happy with them for twenty years

Arrived very early, thought we would have a long wait,not so. Repair was completed 5 minutes before our appointment time of 10:30. 100 plus mile trip home we were back in Pasco by 1:00. Nice Dealership!

service advisor was courteous, friendly, helpful and honest about future maintenance expectations and great service this visit

This Acura service department is absolutely fantastic, period. They have the best service around, always treated with respect, compassion and understanding when diagnosing a problem. However I have found that parts prices are a bit higher when compared to other Acura dealerships, margin levels are too high. I have purchased parts from a dealership in Tempe, Arizona at a significant savings. This Acura Team is outstanding for sure!

It was a fair and pleasant experience. This is my 3rd car purchased from this AutoNation and they have all been excellent experiences.

Very pleased. The salesman, Anthony, had all the right answers. Hope he does well there.

We worked through Brian on the sales team and he was great to work through the entire process. However, their new imposed "no haggle" pricing only works if their vehicle is priced appropriately, which ours was not. After looking through numerous sites and checking the market they were high by about $1K. They also had the vehicle priced as if it was in pristine condition, which it was not. A few dings and scratches here and there were left for us to find. We waited another 4 days after purchasing the vehicle so it could go through certification and be cleaned for us while they also installed a remote start for us. After getting the vehicle back, they either didn't notice or forgot to install a piece in the rear driver side door and I need to take the vehicle back in next week to have it installed. And finally, it took nearly 3 hours from the time we walked in until the time we left. Considering we had already agreed upon the vehicle in question, i have no idea what took so long... All in all it wasn't the worst experience we have had purchasing a vehicle, but far from the best. I did appreciate working with Brian as he did what was within his power to keep us informed and patient as we waited.

We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone’s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I’ve called him back twice and he’s “too busy” to take my call or return my call. I’ve also emailed the manager, Russ Norman and he hasn’t responded either.

We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone’s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I’ve called him back twice and he’s “too busy” to take my call or return my call. I’ve also emailed the manager, Russ Norman and he hasn’t responded either.

We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone?s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I?ve called him back twice and he?s ?too busy? to take my call or return my call. I?ve also emailed the manager, Russ Norman and he hasn?t responded either.

Joshua did a great job getting us into the RDX. He let us drive 3 different models of the RDX and explained the features each had. The hardest decision was which color to get. The nice thing about Autonation is there was NO hard pitch or push to buy. A great experience. Will be back

I got what I paid for, very professional service on my TL. All of the work done was explained real well. Will be coming back.

Just bought a 2017 MDX from this dealership and the experience was smooth and easy. Josh Jenkins was a pleasure to work with and I would definitely buy from AutoNation Acura again!

Always do a good job and are very detailed with vehicle inspection. They checked the vin number for recalls and let me know of upcoming brakes issues.

outstanding facility housing a plethora of helpful personnel.

First time buying from them, and I just gotta say their service is just as good as Acura's reliability. The managers were very professional and communicated with you on a person level. Reiko for president! that young lady is awsome, other then the fact that she held out on letting me know she drove the new NSX! � I will definitely be coming back soon for my next vehicle purchase.

Took vehicle in for warranty repairs on backup camera and moon roof, and regular service for transmission and rear differential fluid change. Fast and friendly service, prices comparable to any other dealership rates. They explained each line item in detail and gave me choice to complete or not. However they did not find a "problem" with backup camera and did not have one in stock to change and verify. Disappointing since that was the primary reason I took it there. Not a short drive for me to get there.

Was treated very professionally! Very nice facilities. I will use this deal or in the future.

We'd like to thank Josh Jenkins At Auto Nation Acura .it was a pleasure dealing with this young man We were impressed his knowledge of the vehicles we drove. The Information he provided was Helpful in making our decision. There wasn't any pressure to purchase the vehicle we were able to think about it overnight My husband said ""I want to buy a vehicle from Josh even if it's not This car " because he was so impressed with him.

I had a great experience purchasing my new car from Autonation Acura. I started by getting a quote on Edmund's. Autonation honored the deal making my car buying a dream! No pressure, no haggling. Everyone at the dealership was friendly and helpful. Reiko was great! She walked me through the purchase and has reached out after I took my car home to offer help with any questions I might have.

The staff in the service department are always very nice and professional. They did the work quickly and went over everything and even did the differential oil change that was needed that I okayed after I go there within the required time I had allotted due to another appointment I had made. The vehicle came out washed and cleaned. Another great service experience from Acura.

Josh is an exceptional sales person, the whole staff was great. The paperwork aspect took way too long. Overall, it was a great buying experience. I would recommend Autonation Acura. Only bit of advice would be to clear your schedule for the next 4 hours and find a babysitter for the kids.

Worked with Tony, who was courteous and friendly; made sure I was well taken care of. Everyone I encountered was great, and I was even offered a snack while I waited. Superior service, thank you!!

Given I do not find buying a car the most enjoyable way to spend my time, our experience with this dealer was certainly better than any other we have had. The Sales Mgr (Bill Duvall) and our Sales Rep (Michelle Fogal) were very responsive to all communications. We had purchased our previous vehicle here and were frustrated by a very prolonged wait for the F&I guy to do our paperwork. I made a point of this issue and Bill made sure one was available at the time agreed. He also sent us on our way with a full tank and a complimentary dispenser of touch-up paint for our new RDX. Much appreciated. Michelle, our Sales Rep was a delightful breath of fresh air. She not only knew her product exceptionally well but helped us start enjoying it immediately by loading in a number of settings to the NAV and connecting the blue tooth on our cells. If we are in the market for an Acura in the future we will definitely start with this dealer.

Reiko was great in finding me the Acura with the package and specifications that I was looking for. She was wonderful in helping me with all the set ups, syncing my phone and going over how to operate the vehicle. She made buying my car an extremely easy process.

Called 3 times for the service department, left voice mail. Call was never returned, have been unable to connect with service department.

While this was a lease agreement, my experience with AutoNationAcura Spokane Valley, WA was very good. I had expressed interest in leasing several autos and the agent arranged to have all of them available for my test driving. This was my first new car in 15 yrs and all the new technology etc was overwhelming. The agent was VERY patient, knowledgeable and accommodating. I am very happy with my decision!

Person in service dept was more than helpful. Went on the wrong day and he fit me in so I didn't have to come another day. Great attitude!

Excellent and long term folks in the service department.

I have another appointment on Thursday for the same issue as the last 3 visits. We'll see if the 4th times the charm.

I bought a 2006 TL here back in 2013. I worked with Jimmy from the Honda lot, who was awesome! Since then I bring my car back here every 3 months for a service appointment and am usually working with Kyle, who's always very nice and thorough. Once my car is paid off I definitely plan on coming back to trade up to something newer! Only thing that's happened is the power steering fluid leaked after I got my car worked on for maintenance, which they didn't charge me for when I had to bring it back the next day. LOVE this dealership!

I recently leased a 2015 Acura TLX from Melaia at Auto Nation Acura of Spokane. Overall, it was a great experience as far as buying a car is concerned. Melaia helped me test drive several different models (including other makes) and gave a very honest list of pros and cons to each of them without being biased. I was a couple of months out from buying when I first went to the showroom. I received a little pressure from the sales manager to buy/lease right away, but that was to be expected. Not bad at all. I'm extremely pleased with my TLX, I love everything about it. Melaia was terrific to work with and I will be back for another Acura in the future.

We really appreciated the expertise of our sales representative Ms. Reiko Johnson. She was not only professional and fun to work with but also fully familiar with the vehicles we looked at and knew all of their features, set ups, and qualities. We were also happy with all of the other associates that we had contact with at the Acura Autonation Spokane Valley, Washington dealership (Bill, Christian and Mark). We have great appreciation for their professionalism and quality of service while working on, and completing the details on the purchase of our vehicle, and going the extra mile to make sure we had all the extra features we requested in our vehicle. We received excellent customer service! We would highly recommend our sales person Ms. Reiko Johnson and the Acura Autonation dealership to our friends and family. Thank you! Sincerely, Cheri B.McCrummen Bigfork, MT

I purchased a new Acura RDX. Bill, the sales manager, made it very easy and painless. Reiko has followed up to see how we are doing and I appreciate that also. Love the car, too!! The great thing about AutoNation is the fact that they have access to all kinds of vehicles. It's like a one stop and shop.

This was Tami and I's second car purchase with Auto Nation and both times we used Brad Brooks as a salesmen. The experience both times was the best car buying experience we had ever had. We will not shop anywhere else. All the staff there was great. The inventory amazing. Thanks again Brad you are awesome. We will see you when we get ready for that new CAMARO

Did alignment at Auto nation acura of spokane Wa, and they broke my power steering boot. Went back to dealer ask for them to fix there mistake, they said it is not are fault, so here i am with brooking boot. So need to spend more money for dealer mistake.

Got my alignment done at autonation acura and they rip my power steering boot, went back ask them to fix it, they said it not there fails. So here i am whey brooking boot!!!!!

Overall, Reiko Johnson - our sales agent - was great. She was knowledgeable, friendly, helpful, pleasant, responsive and I would highly recommend seeking her out amongst the staff at this particular dealership. As usual however, the sales manager did his job trying to coax as many thousands of dollars as possible onto his side of the equation, over-quoting mileage deduction on my trade by $1000 primarily. We finally arrived at a deal that I found satisfactory ($500 over invoice and a decent price for my 08 MDX trade) despite the expected "I'm sorry but that's the very best we can do. We aren't making any money on this deal" kind of thing. In spite of Reiko's stellar performance, we were of course subjected to the mega-upsell by the finance manager. They now offer extended warranties on virtually every imaginable scenario that you might encounter - some $8000 total if you do the big buy-in. They were surprised that I declined each and every one of them. Despite the fact I interrupted at the outset that we weren't interested in any of it, he insisted that he was "required" to march us through a very lengthy list of issues we assuredly would need additional protection for. So - find Reiko as she does a fantastic job, expect the sales manager to try to take advantage of your naiveté whenever possible and expect the giant closing upsell at the end. It's easy enough to simply decline. There are much better packages available after market outside the dealership.

Kyle did an outstanding job at accommodating our needs with a "loaner" vehicle and making sure everything gets done,while our car was being worked on. Took his time to explain whatever else needs to be fixed or addressed on a car. Friendly people, great atmosphere . Will definitely recommend if given a chance ! Ben

We have purchased a number of new cars from Subaru, Chevrolet, Toyota and Acura, and our experience with AutoNation Acura was by far the easiest purchase we have had. We are very happy with our new RDX, and very pleased with our first experience with the service department.

Very pleasant experience with the sales department. This is the third acura I have purchased thru the appleway Auto Nation. Would (will) do it again.

We feel like we received a fair deal from the dealership. The car had just come in off lease and they rushed to get it to us resulting in us having to return the vehicle for detailing. This is a bit of an issue, as we live 75 miles away. The dealership did get it squared away and they were easy to work with. We really loved our salesman, Koby. He was very sincere and conscientious. And, we would buy from him again.

Great experience ..Professional, knowledgeable, friendly staff through entire process. A joy to do business with and too top it off love my new Acura.

The sales experience, from start to finish, was warm and professional. Our sales person (Reiko Johnson) found the perfect car for our daughter and she and her management team really went to bat to put everything together. We would really recommend that anyone looking for a vehicle go see Reiko at Auto Nation Acura of Spokane.

It was a great experience. Everyone was very accomidating. From the very beginning of test driving the vehicle to our 2nd and 3rd visit as we wanted to do our homework. TO purchasing the vehilce, everything was very simple and fast.

By far the best buying experience I've had all the sale men were top notch very knowledgeable. They treat everyone with respect regardless of your credit score they go out of there way to match you with a lender and keep payments in your range. I would recommend this guy's to anyone trying to rebuild credit because here you are a person not a monthly quota number.

Michelle Fogal was extremely helpful through out the sometimes tiresome process. Friendly and honest! 5 stars!

Purchased a used Ford Crown Victoria via email and mail. Reiko Johnson and "Gang". She was able to provide everything I needed to decide this vehicle was exactly what I wanted. Reiko was wonderful and has great sense of humor which made working with her not only easy, but a pleasure! Very professional and courteous!

Negotiating process was done through emails with no pressure. The purchase process after the price was established went very smooth.. Pleasantly surprised at how easy this purchase went. After the sale a small issue arose and they took care to it.

Took my 2004 MDX in for brakes and other repairs. The customer service was great as well as friendly. My repairs were all done as well as some other ones that needed doing, feel like I am driving a new car. Thanks to all at Acura. Clean facilities and everything done in a timely manner will return for all my oil changes from here on.

I was in the market for an inexpensive used car for reliable transportation. I had limited time, but Melaia did a great job finding an excellent solution. The whole team did a great job and I would highly recommend them to anyone in the Spokane area for a new or used car.

We stopped at the agency to drive a TLX as were thought we would like to get out of our van and get a sedan. Michelle Fogal was our sales person and gave all the info we needed, took us for a drive and the then we said we wanted info on the MDX. She again had all the info we needed and we drove one of those. We were impressed with her knowledge, pleasant personality and interest in what we were looking for....we weren't sure. She had all the facts printed out for us on costs and financing. We then the spent a couple of days visiting other agency's, driving their sedans and crossovers. The other dealerships didn't seem very interested in us. We really had no intent on buying a car that weekend. After our weekend of looking we concluded we did want a crossover and returned to again look at the MDX. There again was the friendly staff and Michelle to assist us....so, we ended up buying the MDX. The staff was fantastic getting the car physically ready, doing the paper work and answering all our questions as we were in a hurry to return to Missoula for an event. We love our new car, we loved our experience buying it and will return. The whole staff made us welcome.

We purchased our car at this dealership because our son had done so and liked his car. He also had a lot of respect for Reiko. We felt that Reiko went out of her way to find the car we wanted. She gave us good advice and was there to serve us the many times we came in. Once we had selected our car she helped us learn how to do some of the many things It can do. She also loaded some things on it for us. Since coming back home she has helped us when we called her. We are loving our car and can't wait to experience some of the many features it has.

We had very good experience to buy our MDX 4WD. Reiko and Nick gave us excellent services. We really enjoy talking to them.

Michelle and all the other folks I dealt with at Autonation Acura during my transaction were fun, helpful and made the overall experience a delight! I dreaded the "buying a car" experience but they made it easy and fun and I drove away in a dream of a car, which I love! We will definitely be repeat customers.

This is the 2nd vehicle we have bought through Tim Wheeler and we could not be more satisfied. Tim spent all of the time necessary to make sure we drove away with the precise vehicle we wanted. I am the primary driver of the Acura RDX - it is surpassing all of my expectations! Thank you so much for all of your help and patience. Chris & Mike

They are very attentive to your needs and quick to help make your new car purchase a happy experience.

We service both our Acura and Honda with Acura's service department and won't go elsewhere, because the outstanding service manager John!!!! Knowing that your car is getting the newest/best service possible is important but not only does John care about your car he cares about you and making sure you are taken care of and that you fully understand EVERYTHING!!!! For years we have received the upmost respect from the service department and the best customer service imaginable. Since our experience with the service department has been so outstanding we decided to buy a new Acura from the sales department. Needless to say we again had an amazing experience. Our salesman was Nick who again showed care and compassion about us and our needs. He didn't want to show us everything on the lot and play "salesman games" he got right down to what we wanted, what they had and how he could make it work. There was no back and forth and absolutely no stressful frustrating times!!! We were able to get exactly what we wanted without a hassle and it felt as if we were buying for a friend!!!! Auto Nation Acura has us as customers for life!!!!!!

We service both our Acura and Honda with Acura's service department and won't go elsewhere, because the outstanding service manager John!!!! Knowing that your car is getting the newest/best service possible is important but not only does John care about your car he cares about you and making sure you are taken care of and that you fully understand EVERYTHING!!!! For years we have received the upmost respect from the service department and the best customer service imaginable. Since our experience with the service department has been so outstanding we decided to buy a new Acura from the sales department. Needless to say we again had an amazing experience. Our salesman was Nick who again showed care and compassion about us and our needs. He didn't want to show us everything on the lot and play "salesman games" he got right down to what we wanted, what they had and how he could make it work. There was no back and forth and absolutely no stressful frustrating times!!! We were able to get exactly what we wanted without a hassle and it felt as if we were buying for a friend!!!! Auto Nation Acura has us as customers for life!!!!!!

I bought this MDX to replace my "old" MDX because I was very pleased with the car as well as the maintence and repairs at this dealership. Our sales person was informative, polite and responsive to our needs. The buying process was my only concern. Communication broke down around the offers and counter-offers. Otherwise, I was very pleased with the experience.

I cannot say enough good things about Melaia & Dennis at Autonation Acura. They have gone above & beyond to make sure I had the vehicle I wanted at a fair price. They make car buying as painless & hasdle-free as it can be. If/when your vehicle ever needs service, the service dept. Is absolutely the best! You are in & out, with everything explained, your loaner car waiting-if needed-in 5 min. Flat. I have owned just about every make of car in my lifetime, but my experience with Melaia, Dennis & the service dept. Have kept me coming back for the last 10 years.

Great service/support in purchasing a new 2014 MDX for my wife. Absolute awesome service and follow-up care/support.

I recently bought a 2001 acura TL from a person in Kennewick Washington.I wanted to take it to a dealer to have it looked at . Unknown to me the closest one that came in my google search was in spokane wash. . A 2 1/2 hour drive . But it turned out to be the best thing I have ever done . I worked with Kyle a customer care consultant in the service department . He was very helpful in answering all my questions and concerns he is an amazing person to work with . Even with stuff out of his normal work . What I mean by that is my wife and I were looking for a place to eat because we have never been to spokane . He recommended a place up the road . They had some excellent food . And I will make it a point to eat there everytime I go to my favorite dealer to have work done on my car . The staff and technicatins at this Acura dealer are to notch. And that goes for all the phone staff I have talked to thought this process. If I decide to someday in future buy a new car . I know right were i will be going . . Thank you everyone I have talked to revolving around my car . You are all the best in my book . You all definitely gave my wife and I wonderful experience and I definitely recommend this place . Thank you again . Brad Woodward

They are simply the best. They get it done in an honest efficient manner. Everyone works long, hard hours to make sure you get the car you desire.

I purchased a 2014 MDX and LOVE it! Special thanks to Melaia :) great sales person!

Acura of Spokane Valley was recognized as one of the BEST in service & sales of all Acura dealership nationwide with the 2013 Precision team award !!!!!

If you need a pre-owned Acura or a new MDX, RDX, message me i am here to Help.

Look great. Looking forward to regular updates and useful information! Melaia, you rock!

After Spending New Years Eve and wasting most of my evening at Portland of Acura on December 31, 2013, My family and I came home to send out more leads into purchasing a new Acura MDX. I was contacted on New Years day morning from Spokane Acura Auto Nation from the sales person who was Reiko Johnson. I explained my dealing with another Acura Dealership and being so close on a deal at the end of the year that we walked out. Reiko Johnson advised me to give her the trade in information and the MDX we wanted. We were contacted back by Mark Mitchell who was the used car salesman for Honda Auto Nation and said congratulations on the New 2014 MDX. I was excited and taken back on how professional, honest, and site unseen to take in a trade in. I would highly recommend Acura Auto Nation and to specifically talk to Reiko Johnson or Mark Mitchell you'll have a buying experience like no other as we have purchased our 4th Acura now and will drive the 6 hours again to make a deal work and with little of no time to complete the deal. Thank you for a wonderful experience and making the deal work while we were in Portland it seemed to good to be true until our drive back to Portland Oregon in our new Acura MDX.

Thank u te raiko for all the help u have giving me all this years we been doing business, ur the greatest

We purchased our RDX in December 2013. Seamus K. was our Sales Consultant. Over the years we have dealt with numerous car dealers and salesmen and found Seamus and AutoNation Acura of Spokane to be one of the best. Certainly with his patience and knowledge Seamus not only earned our respect but we will be purchasing from him again. Would not hesitate to recommend Seamus to anyone looking at a vehicle.

Very impressed with the whole experience. Delivery to Montana was easily arranged. Reiko and Bill were wonderful to work with and I would highly recommend them.

Excellent service and a very square deal. 5 stars all around

I have been a loyal Acura customer for 7 years. I ordered a 2014 MDX in August 2013. At the end of 2 months, I was contacted and told the configuration I had ordered would not be produced until the end of October and I could expect delivery about the end of November. And, by-the-way, since we have to wait 2 more months, we are decreasing your trade-in by $3000. Is this legal? What ever happened to brand loyalty and customer service? I love the Acura product and cannot believe their dealerships are allowed to do this. I highly recommend that if you are trading in a vehicle, do not buy from AutoNation Acura of Spokane Valley.

we went to Spokane on Oct.5,2013 to test drive the 2014 Acura MDX, our salesperson is Reiko Johnson, she is very nice , very patient in answering our questions, we feel that she is honest & trusthworthy in answering our questions & we feel very comfortable buying the mdx from her. the service is excellent. We left the mdx at autonation so the hitch can be installed on monday when the shop is open,& Reiko even delivered the car to us to Walla Walla & drove our tradein car to spokane. most of all, REiko is so nice & friendly, I would highly recommend to my Friends that if they want to buy a new car ,to buy it from Reiko Johnson-trusthworthy, very friendly & excellent service.

We are overly impressed with the whole auto purchase/lease experience that we recieved from AutoNation Acura. From the time we walked in, everyone seemed to bend over backwards to make us feel like we were the only customer and that they would do everything possible to help us find the right car. After about two weeks, we ended up leasing a 2014 MDX. Bill the sales manager, actually made the whole negotiating process enjoyable (if that is possible) and Reiko, Seimus and Mark were beyond helpful. To our surprise, what really made us feel like we made a good decision was the customer care we recieved after our purchase. Everyone we had worked with reached out to touch base either through a phone call, text or email. Two weeks later they continued to follow up to ensure that we were happy and that the MDX was meeting our needs. Today we took the car into service to install tint and Jordan (in the service department) went above and beyond to get us a last min loaner car (I had originally said I did not need one). It has been such a change from the treatment we recieved for many years at the Volvo Seattle Dealership. We could not be happier…thank you AutoNation Acura.

We are overly impressed with the whole auto purchase/lease experience that we recieved from AutoNation Acura. From the time we walked in, everyone seemed to bend over backwards to make us feel like we were the only customer and that they would do everything possible to help us find the right car. After about two weeks, we ended up leasing a 2014 MDX. Bill the sales manager, actually made the whole negotiating process enjoyable (if that is possible) and Reiko, Seimus and Mark were beyond helpful. To our surprise, what really made us feel like we made a good decision was the customer care we recieved after our purchase. Everyone we had worked with reached out to touch base either through a phone call, text or email. Two weeks later they continued to follow up to ensure that we were happy and that the MDX was meeting our needs. Today we took the car into service to install tint and Jordan (in the service department) went above and beyond to get us a last min loaner car (I had originally said I did not need one). It has been such a change from the treatment we recieved for many years at the Volvo Seattle Dealership. We could not be happier?thank you AutoNation Acura.

Last week I purchased my 2014 Acura RDX from Appleway Acura of SpokaneWA. I had a great buying experience! Dennis walked me through the sales process. The dealer offered me a fair price for the new car and for my trade. I liked getting the $750 military incentive, and a low interest rate. I'd buy from there again.

Very organized way of helping with the purchase process. Excellent customer service.

I purchased my MDX in March 2013 and Reiko treated me wonderfully. She explained everything, did all of the set ups and took fabulous care of me. After the sale that did not end. I've had multiple follow ups from her and couldn't be happier with my purchase.

Appleway provided us with the best price of any dealership in the state. Their kindness and support on the phone, and by eMail, was first rate. When we arrived to pick up our MDX, we were warmly greeted by the staff, our car was ready, and our needs met. All questions were answered, and the whole process was very painless. I look forward to purchasing another vehicle from them very soon.

I recently purchased a 2002 Passat from Seamus K. at Appleway Acura, and could not be happier. Everyone was super friendly and helpful throughout the whole buying process. I never felt pressured to spend more money, or pushed toward something I didn't need. I ended up getting a great price on a fantastically reliable car. Seamus and Appleway have definitely gained a lifelong customer.

I went to Appleway as a first time car buyer, and had a fantastic experience. Seamus Kinsella set me up with just what I needed. I never felt pressured to spend more money, or pushed toward something I didn't need. I got a reliable car at a great price, and couldn't be happier with it. Seamus at Appleway has definitely gained a life-long customer.

Purchased a 2013 RDX from Appleway Acura and really liked how we were handled. Seamus Kinsella was upfront, personable and honest. I appreciated his low keyed approach and we found him very easy to deal with. I have never liked being pushed around by a salesman. This didn't happen here. The facility was good and the Acura automobiles are second to none.