Recent Reviews from AutoNation Acura Spokane Valley

Polite, helpful and quick as always. Thank you!

After buying my first car from a dealership in Bellevue, I was worried about going to the dealership for service. I decided to give AutoNation Acura in Spokane a chance. In many service centers I’ve been in the past I’ve been talked down to about the services or told I need services when I don’t. AutoNation has always taken the time to explain to me what the whole service is and look at my records to make sure it hasn’t been done already. When Les Schwab in Lewiston told me I needed break pads, I already scheduled an appointment at AutoNation the next week. I was told by one of their guys that I did not need them yet, and explained the grading system so I know for future reference. By far have been the best service center and they have gained my trust to take my car to them. They always answer my questions and explain the whole process. My most recent service has been my 100,000 mile service and Tony explained why I needed my timing belt changed for prevention. He broke down the whole process of what happens if my timing were to break. They are just awesome!

Service was excellent - I have complete trust in the honesty and knowledge in the Service Department and Service Advisers!!!

AcuraQueen Reiko is hands down the best in town. I couldn’t be happier with my new Acura TLX

They kept me notified of findings and repair costs, Tony did everything he could to find me discounts on the work I was having done, and also made sure I has a loaner to get me by while it was in the shop. When I got my vehicle back it was cleaner than when I took it in and ran great. He also went above and beyond with a could a couple of of little things he found when working on my vehicle. I will always recommend them to all my friends and coworkers. They are just awesome!!!!!

I have always had a great experience at AutoNation Acura for service. Wouldn’t take my car anywhere else!

Great service, very speedy, and a clean and bright waiting area.

I bought my Acura RDX about two years ago. I’ve taken it to Acura AutoNation in Spokane for its annual service and could not be happier with the work done, the quality of staff doing the work and the resulting performance of my RDX. I will continue to use Acura AutoNation to service my RDX for as long as I have this car…which I like a whole lot.

Professional salesman and very courteous. We took our time to get the best vehicle at the best rate and couldn't be happier with the outcome. Highly recommended.

I was visiting my daughter at school when my very new MDX wouldn't start. The Service Dept. was SUPER helpful getting me contact info for Acura Roadside Assistance, setting me up with a loaner, the repair on my car AND then went above and beyond calling me about every 90 minutes on my drive back to Western Washington to make sure I was doing okay since the problem was SUPER rare - relay on my fuel injection system - they wanted to ensure I arrived safely. Top notch service - very thankful!

I was visiting my daughter at school when my very new MDX wouldn't start. The Service Dept. was SUPER helpful getting me contact info for Acura Roadside Assistance, setting me up with a loaner, the repair on my car AND then went above and beyond calling me about every 90 minutes on my drive back to Western Washington to make sure I was doing okay since the problem was SUPER rare - relay on my fuel injection system - they wanted to ensure I arrived safely. Top notch service - very thankful!

I was a able to schedule a Saturday appointment for a recall that was supposed to take about an hour. I was running about 10 minutes late for my 2p appointment but they assured me it was not an issue. I arrived, they took care of the recall, washed my car, and addressed a question I had regarding the window trim on my 2020 MDX. I was very happy with the service.

Did not repair my car. Called back to make new appointment. No one has returned my call.

Took great care of our MDX. Didn’t pressure unnecessary service. Staff have been there a long time—a testament to good ownership and business model.

Easy to get appointment on line. Service was performed efficiently.

Jonathan was wonderful to work with - very patient with all my questions and helpful in making a decision. I never felt pressure to buy, and had all the information I needed to make a decision on my purchase.

This was a simple oil/filter change on my 2021 RDX with 11,000 miles. As usual every team member I came in contact with exemplified their goal of outstanding customer service. This has been consistent from 2006 when we bought a 2006 TSX. We’ve been sold on Acura since then. We’re very impressed with Acura in general. We take care of our cars and keep them longer than most. During the 15 years we had the TSX we only had normal maintenance done. Never a major problem. We also have2009 RDX bought new at this dealership. Just normal maintenance. Excellent product, excellent service team. We have it all!

Service Department here at AutoNation Acura is absolutely the best in the business! Kudos to Seth and Tony for always going over and beyond to ensure customer satisfaction and ensuring our Acura is serviced correctly, efficiently, and always a courteous wash keeping it beautiful!

Tony Morris with Spokane Valley Acura Autonation was our servicing agent. He was absolutely awesome from check-in to check-out! His caring demeanor, patience to explain repairs and desire to do the right thing by only recommending needed repairs to ensure our safety made me feel like I had my own personal mechanic and friend! Thanks Tony!

Best Service I have ever received and I am very particular. My Acura is 11 years old, looks and runs like new and I only have it serviced at this dealer even though it is a bit far for me I know that they are through and honest. They take great care of my Acura TL

I went to Autonation not expecting to leave with a vehicle. However, the Sales crew were very informative and full of helpful suggestions (whether or not I bought from them). The finance department wad able to get me a loan within my budget, which wad very low. They made it happen for me and I am so grateful.

From scheduling to driving out their door it's an impressive experience!

I was contacted by Dan at AutoNation Acura about a vehicle I had listed for sale. In my past experiences with dealerships, I have typically been offered far less than what I was asking, and I completely understand why they have to do that, but I was surprised when Dan offered close to my asking price. I was not willing to accept his offer at the time, and he said no problem. After several weeks, I had no luck in selling my vehicle and he had sent me a quick message stating that his offer was still on the table if I was interested. I decided to meet up with him and see what we could do. The entire process was super easy, he gave me a very fair deal on my car, and money was transferred straight into my bank account. I was pleasantly surprised with my experience here and I would definitely check these guys out if you are buying or selling a vehicle.

Always great service!

They gave me the run around and I still get the car I wanted,Boy what a waste of time and gas.

I recently had my car detailed at Acura. Great customer service and car was completed as promised.

Worst costumer services i ever had not recommended buying car on this location if your outside of WA state. they will lie to you and not gonna help and ignore you after you purchase the vehicle..

Had an oil change done and service was prompt and was told how long it would take. Some additional services were recommended. Which I proceeded to have done. Car was washed and vacuumed. Very pleased with the experience.

Tony in the service department was extremely helpful. He answered all of my questions and addressed each of my concerns. Service was prompt and professional.

Had an oil change done and service was prompt and was told how long it would take. Some additional services were recommended. Which I proceeded to have done. Car was washed and vacuumed. Very pleased with the experience.

I always appreciate the level of service I get from the team. Thanks for keeping up the great care of my car.

Always so helpful when coming in, provided great service and were very friendly.

they were friendly, professional and very helpful.

My wife and I always appreciate the way AutoNation Acura service treats us. This time they pointed out to us some damage done to our car by the last mechanic to work on it, which allowed us to get repairs made by that company at their expense. They even gave us photos of the damage so that we had them as back up. he also did a great job of making sure the car was safe for the next hundred thousand miles. I really enjoyed my Acura TLX, and always feel safe after Autonation has worked on it.

Did a full service oil change and rear differential oil change, also had rear hatch switch looked at as it was not working. From reception to picking up the vehicle the service was top notch. The switch was warrant work and replaced, our service rep was excellent as well as his staff. This was our first time at the Spokane facility, we plan to continue our services there.

I?ve been bringing my 2011 MDX to Autonation for service for the past 5 years. I?ve never been disappointed with the service provided. Seth and Tony Morris are great to deal with. They are wonderful at explaining what needs to be done and they are great at communicating during the process. I love my MDX and the Autonation service team.

Rodney, Jackson and Justen were great

I only take my Acura to Acura Spokane. Work is excellent, fast, and reasonable.

clean service area, Tony the service advisor was very helpful

Love my new car hated the whole experience with Autonation!. Stopped in to look at the new RDX on a Friday and fell in love with the Car! Worked out a deal and was so happy with everything until we showed up with our trade in and was told that our new car had been sold!! Then was told that a new one was due to be delivered in 2 weeks or so. After 2 weeks we were told that the car could not be found the car. After several attempts to locate the car, we were told it was in and ready. We made an appointment to finish the paperwork and pick up the car. We were told by our sales rep that we would get tinted windows at no charge due to the issues. Our sales rep was not in so we had to deal with a 2nd rep which first could not find paperwork and he told us we would have to start completely from the beginning, the tinted windows were not added unless we purchased them. After a few hours we finally had finished up all the paperwork (which we ended up having to come back and resign due to issues with the original paperwork) went to drive our new car home to find it was not detailed. Still has wrapping on several area inside, there is some type of glue on our tires, the programming is incomplete along with white chalk inside the car. I have always loved the Acura, but this was such a bad experience.

Very good experience. Rodney was very knowledgeable of the car to let us know everything about it. Took a total of four hours but I guess that’s just how it goes.

I am a proud owner of my 2nd Acura RDX from AutoNation! What an amazing team of people from the GM to the sales staff, to the service department! Nothing but sincerity, kindness and making sure that everything is just as it should be 'perfect'. Justin and Tyler were willing to work with the parameters of my recent sale with a smile. Reiko, 'the' Queen of Sales is over the top as well with service and friendship and and shows all the patients in the world when upgrading a vehicle was so much technology! Seth in service worked really hard to get my car through the new car setup when it came off the train as he knew I was super excited to get behind the wheel! I cannot say enough about the great team at Acura and I have to believe that the willingness, outstanding service, laughter and great teamwork stems from the top down! Thank you Acura AutoNation for Always setting the bar high!

Nothing but a positive experience here. Our salesman Jonathan was professional and friendly. No pressure at all. Highly recommend if you're in the market for this type of vehicle.

I not only had an amazing experience at Acura, but my salesman, Johnathan went above and beyond. We knew little to nothing about acura’s and Johnathan made sure to show us each model of sedan’s and we test drove each of those. This really helped to solidify my decision of purchasing my TLX and Johnathan was not pushy at all. I had so so many questions about the different packages on the TLX and he had no problem answering and helping me through my trade in. He could have possibly been more excited for me than I was myself to get this TLX! Everyone we dealt with at Acura was amazing and the process was very smooth. I would highly recommend Acura as a dealership and I know I will be back someday!

I have always been treated very good by the service department.

The service depth. did an excellent job fixing the the cameras and sensors on the windshield of my 2016 TLX

I took our 2015 TSX in for service. The staff was very helpful, they explained everything that was needed and why.

Great service and customer support. Communicated every step in the process.

Excellent service as always. Service department was excellent. Acura scheduled and taken in to shop on time with recall handled as promised

Very poor experience at AutoNation Acura of Spokane when purchasing our vehicle they didn’t bother to show us the features of the vehicle, I think the salesman believed we knew what we were getting into since we were upgrading from a 2020 model. Definitely different features! Sales man Anthothy was not up to date on his product knowledge, he told us the car had certain features we were specifically looking for and come to find out the car does not have them. Sales manager was not pleasant to work with what so ever, claimed certain things had to be added to the price which were later removed after we walked out on the deal. So defiantly felt lied to about that. Sales man and manager left us sitting at the desk for 40 minutes without any contact what so ever then later blamed it on his manager that he had him held up. We were practically the only guests in the show room. Highly not recommend AutoNation Acura of Spokane. Will be shopping with another Acura dealer when this lease is up.

Service was completed in a timely and professional manner.

Shout out to the service department! Great customer service. Took care of a minor fix on my MDX quickly. Highly recommend!

The mechanic that helped me with mine was very helpful. He explained the ware and tear of the belts, gave me a diagram of it, and quoted me on how much it would be but didn?t pressure me to fix it. Waiting room was a little drafty but overall a pleasant experience.

The routine maintenance was done quickly and professionally. The service adviser answered all my questions and the service was done within the quoted time frame.

Friendly service personnel. Very professional. I got in quickly and the repair were completed in under an hour.

Tony was awesome! He explained exactly what would be done, gave an accurate estimate of repairs, and called for authorization of any additional repairs that needed to be done. Vehicle was ready for pickup. Tony made a personal connection, which is rare in a dealership these days.

Great, likable customer service in the showroom (salesman). They made buying the rig as easy as possible for my situation. They lost a star due to how many pushy emails to get me in to look/test drive. But a good experience overall and I felt like the rig was a great rig, and felt comfortable about the purchase. Edit!!!!!! Definitely don't fall for the "certified pre-owned" or " after market warranty"!!!! They don't stand by anything nor do they even attempt to get your vehicle in for a service or stand by their "WE OWE YOU" promise, where they'll fix something after you buy the rig. Like pulling teeth to get even a call back!!!!

Tony was amazing. New tires, quote was on queue. Got my car as promised.

Good customer service, guys at the parts and service were super cool were able to get me in and out pretty quick. And who ever washed my car did a better job then the drive threw car wash ;)

I’m always delighted with Auto Nation’s professionalism and thoroughness when I have my RDX serviced.

Service team was very helpful. The vehicle is still new and they answered important questions we had and the service was prompt and thorough. We forgot to ask questions or get help with Acura Link as we have been unable to link our car to the app. Perhaps we can get help with that next time. Bob conklin

We sold our Chevy Silverado to Dan from AutoNation and it was a pleasure. He made it so easy and fast.

Everyone was friendly and professional. Was in and out in no time.

We?ve had our Acuras and Hondas serviced here for nearly 20 years! The service department is part of the reason we keep buying Acura and Honda vehicles. Excellent personnel; never over-sell.

Very good service, competent, and good knowledge.

Tony in the Service Dept was awesome! Reiko is awesome too! Very happy.

Very well done. On time, priced right, great service.

I?ve been using this dealer for 10+ years for repairs and service and purchased my last two vehicles from them.

Spokane Valley Acura Service Department is fantastic! They were informative, detail oriented and respectful. When I left, I felt my Acura was well taken care of.

I'd like to say that this was the best car buying experience I have ever had. I went in to check out a car I had found on line. My salesman Scott, showed me the car but after looking through the car I found that it would not fit my needs. Rather than try to convince me that it was the perfect car for me, as has happened so many times before, Scott and his manager Tyler, asked questions to determine what I was looking for and offered to keep watch and let me know if anything came in. The next day Scott called with a couple of options and I went to the dealership to look at them, but they too did not meet my needs. I had been looking at other cars offered by AutoNation and found a Mitsubishi Outlander at the downtown store. Scott drove me to the store and we brought the car back to the Acura store where I decided to purchase the vehicle. Long story short, Scott, even though he was the new guy, was knowledgeable, didn't try to coerce me into buying a car that I didn't want and always made sure I was receiving correct information on the cars I was looking at. He was courteous and proved to be a great salesman to work with. He made sure I walked away happy with what I purchased and I am very happy with my car. Thank you Scott and Tyler for a wonderful car buying experience!!!

Didn’t fix things they said they would and the finance guy was [non-permissible content removed].

The finance department Autonation Subaru LIE to the customers to get them to buy extra products. Lenders will NEVER require you to purchase an extended warranty or gap insurance. Those are add-on sales that they make a commission on. Josh in the finance department lied and said they were required to purchase the car. Luckily we were able to cancel them off the loan. Beware of his tactics to make money!!!

Great service experience.

I took my car in for service and it was a good experience. They are detailed, friendly and efficient. This service department is the best.

Tony and all the staff always go above and beyond to make sure my vehicle is in top running shape and that I am happy with their service!

I purchased a 2022 TLX over a few week time frame. The Customer service was outstanding. Reiko was friendly and great to deal with. Everybody involved in the purchase of the vehicle was friendly and helpful. Couldn’t ask for a better experience.

Nice cars, nice people.

Bought a vehicle with Jonathan and had a great buying experience. We drove from out of state and we were provided accurate information regarding the vehicle ahead of time. The whole team was impressive and friendly the whole way through. I highly recommend working with Jonathan!

Awesome to work with, timely,thorough,personable. I am going to ask if they can service my F250.

I purchased my new integra and worked with Jonathan, Joey and Cole. The experience was seamless. After I took delivery of my new Acura I was introduced to their service department. We set up my first service appointment tocheck up on my new day and when I brought it in had the best experience I could ask for at a dealership. I would highly recommend the group of professionals I worked with to anyone looking for a new or even used vehicle.

Great place to get your car serviced. They are prompt and very genuine.

Always do great work and I can get an appointment that works for me very friendly people to talk to

I've always liked this dealership. I bought my car here and used to service my old Acura here as well. The service advisors are friendly and accommodating.

Seth, our service writer was just awesome. Everything was explained in detail. When a leaking front strut was found Seth even provided pictures of the offending strut for our review. We were given a loaner while our car was in for service which was greatly appreciated. Overall one of the best experiences we have ever had.

Good, completed service honestly

Great service as always. Even though my vehicle was an older model, they still took great care of me and got everything fixed as requested and gave it a good exterior wash.

I love it when the associates pay attention to the fact that we're the ones who need help with our problems. So much so that every time I 'd call Tony would answer or call me back and talk what my car's problems were. His professionalism was outstanding!

I had a great experience at AutoNation my salesman was top of the line very polite and help me get things done enjoying my new car

I brought my MDX in for a wellness review prior to a road trip. The service was excellent and everything I asked about was dealt with professionally and courteously. I was VERY pleased!!!

If I could give Jonathan Gonzales 100 stars I would! Not only was he a genuine, friendly, legit human being...but I did not feel like I was in a car sales room, but having coffee with a friend and getting a BONUS of a new slick ride! Start to finish the BEST car purchase experience EVER!!! If you go to ACURA see JONATHAN GONZALES and tell him MEG says HI!!!! Acura take care of him!

The whole team was great. All very knowledgeable about the vehicles we looked at, and very transparent about service history and vehicle records. The one -price model is also a huge benefit.

The service we recieved was outstanding. Will use their service exclusively for our Acura RDX. Polite and knowledgeable service manager and the tech did a thorough job. They even washed the car!

If I could give Jonathan Gonzales 100 stars I would! Not only was he a genuine, friendly, legit human being...but I did not feel like I was in a car sales room, but having coffee with a friend and getting a BONUS of a new slick ride! Start to finish the BEST car purchase experience EVER!!! If you go to ACURA see JONATHAN GONZALES and tell him MEG says HI!!!! Acura take care of him!

Trustworthy serviced. I never worry about what they do because of the trust they have given me for the last 10 years.

After having a local shop do some repairs a couple years ago using 'lifetime warrantee' parts, those parts needed replacement and I've had to have other things that they did redone due to poor workmanship. The factory parts lasted 15 years. I made up my mind that paying dealership prices and get it done by people that know their product and use top notch parts.

I always feel like I am getting the best care for my vehicle at AutoNation Acura Spokane Valley.

Service Department is always awesome-Seth is professional and his follow through is stellar.

The service department got us in quickly, communicated everything clearly, and got the work done very fast. As a bonus our vehicle looked great when we picked it up. V happy with our experience here.

The guys at the service shop are great!

Kris Williams aka Chief was very courteous and respectful in giving us the time we needed to discuss our purchase, there was no pressure whatsoever. He was knowledgeable and competent and helped us understand all the whistles and bells on our new RDX A-SPEC. Austin worked hard to get us a great deal! Overall we are very pleased with all aspects of our purchase.

Great service department. Always friendly and fast. I thought I needed new brakes on my Acura which they could easily have sold me on. They were honest and said that wasn’t necessary this time. I would recommend.

The staff was conscientious and friendly. The service appointment took less time then projected.

Friendly, eager to please, accommodating, flexible--great staff.

Great quality cars at fair price. My wife and I love our TLX! Shout out to Rodney for helping us out!

Everyone at dealership very friendly and helpful.

Auto Nation Acura, specially Jonathan, worked to find us a car we needed that worked well. He found one and gave us time to get there and eventually purchase it before other salesmen we're able to sell it out from under us. Good quality car, great condition. Jonathan even protected us from another car that was not good and didn't let us but that one.

Auto Nation Acura, specially Jonathan, worked to find us a car we needed that worked well. He found one and gave us time to get there and eventually purchase it before other salesmen we're able to sell it out from under us. Good quality car, great condition. Jonathan even protected us from another car that was not good and didn't let us but that one.

Anthony in the service department rocks! He was so kind, helpful, and efficient. So appreciated!

The meeting went very well the dealership was well prepared I thought the sales person was well prepared the facilities were comfortable coffee was good.

I am one Thrilled customer!!!! My sales person was David Bradley. He has a wonderful personality. He shared with me cars that I could afford. I chose the Ford Fusion. David went the extra mile in locating the car and bringing it back for me to test drive. My car buying experience was very memorable and I appreciate how Autonation made my car buying dream come true!!! Cheers to all from Sales to Financing!!!!! I also appreciated the follow up calls to say Thank you to me for chosing them!!! Thanks again!!!!!

I come here to get my car maintenanced, since it is on warranty. The staff is very professional, knowledgeable and kind.

Awesome team. Love my Acura MDX. The sales person was layed back, relaxed and confident he would be able to find us what we needed. We were in the market for a used Honda Pilot but there were only two available, all the way in Bellevue WA! What an upgrade the MDX is, and it was a good deal! Thank you AutoNation and Rodney Brown our awesome salesman.

The overall experience was so great and the staff is so friendly, knowledgeable, and helpful. They did a wonderful job communicating throughout the whole process. I would definitely recommend them.

Brought car in for brake noise inspection/repair. Got the car back with same issue, Service manager said the brake Squealing noise is normal on performance car??

Friendly staff and fast, helpful service!

My first time in the dealership. I got MDX 2023. I had excellent customer care. They took there time to answer all the questions I had, and explained more information about the vehicles they had. They treat me with integrity. I love the passion and dedication they have in their work. They checked on me 2 days after just to know my experience with the new car, I would go back again. Thank Spokane valley team! You are the best

Good job. Made appointment and got in the very next day at my preferred time. They did a nice job with washing car and vacuuming the front car mats which is a real bonus for me

I have purchased 5 vehicles over the years from AutoNation Acura and will continue to do so. They are easy to work with, very professional, and honest!

The service department is always great to work with! Seth was very helpful!

Quick and efficient service

Reiko Johnson of Autonation Acura Spokane Valley has helped our family with buying new and repurchasing old cars over the past several years. Her honesty, integrity and willingness to go above and beyond the usual things required to buy and sell our cars and to help out with all of the details has been amazing. She is THE BEST!!!

Quick in and out service! Oil change. Employees were all gracious during wait. They used to provide some individually wrapped snacks but have since removed that. (Bummer since that was a plus during longer than average waits!)

Warm and friendly atmosphere. Easy environment to purchase a vehicle, which usually has not been (ever) pleasurable until now

They're always prompt and honest and do good work.

They were very kind and willing to work with me I recommend them For my work on my car in the future

Quick in and out service! Oil change. Employees were all gracious during wait. They used to provide some individually wrapped snacks but have since removed that. (Bummer since that was a plus during longer than average waits!)

Friendly salespeople, and honest and hardworking staff. Justin was a pleasure to work with

Excellent and fast service very helpful and very attentive

I had an airbag light on my dash. They were able to get me in quickly. They informed me of my options on trying to repair the vehicle. They were friendly and informative.

Easy scheduling, availability was good, ready to service vehicle when I arrived. Discussed the vehicles scheduled maintenance needs but I only wanted an oil change. There was no pressure to upsell additional services. Oil change completed in a timely manor and results reviewed when completed. Can't get that at a Jiffy lube.

We bought a 2022 Passport over a period of a week. Customer service was fantastic from the person I first texted with to our salesman, the manager, the finance, and the service people.

Very amazing and helpful dealership and I highly recommend Kris “Chief” Williams who will go out his way to find the right vehicle for you and your budget.

Great service from walking in he door thru purchasing the vehicle!

David and Jonathan was a great salesman. He have wonderful customer service. He was able to work and get us a GREAT deal on our trade-in and the new used car. Best part, the hot coco was delicious, not water down.

We bought a 2022 Passport over a period of a week. Customer service was fantastic from the person I first texted with to our salesman, the manager, the finance, and the service people.

Great service! Service representative were very helpful and friendly. Service was done in timely fashion.

Courteous and complete, as always! I was very pleased that I was given a loner car while my car was being serviced!

Timely, efficient, professional.

Great service experience at Acura Spokane! It is why I always wait for my service until I come to Spokane instead of having the service completed in the Seattle area.

We had a great experience at Acura AutoNation. We were greeted by a friendly team that competently helped us with the vehicle we came to look at. We appreciated their attention to safety given that it was snowy and icy outside.

Courteous and complete as they always are! I was pleased to be offered a loner car while my car was being serviced! Thank you!

Used a $44.99 oil change coupon Acura sent to me in my email. On the coupon it states that the service will be completed in 45 minutes or less or your next oil change service will be free. It took 90 minutes to complete my service. While paying for the service done, no mention or offer for the next service free was addressed. I feel the $44.99 deal was a fair price, but if you are going to guarantee a 45 minute turn around in your add, you should honor it/offer it to the customer.

Amazing experience. Jonathan worked so hard and even let my 4 year old watch Disney plus and Netflix on his laptop. We were taken care of so well, I will not hesitate to come back for our next purchase. THANK YOU SO MUCH TO THE ACURA OF SPOKANE VALLEY! You guys made our experience great!

Buster was great! I bought a car from Honda AutoNation 10 years ago and haven’t been back because the process was so stressful so each new car purchase has been done elsewhere. However, after the interactions with Buster I would consider returning my business there. He was friendly, straightforward and easy to work with!

This is my second RDX I purchased at this dealership. The service I have received for my recent visits has been stellar. Anthony and Tony were both professional, personable and funny!

AutoNation Acura Spokane service department provides honest advice and information about your vehicle. They have worked on my daughter's car and helped me with only needed repairs at a fair price. I would highly recommend this group.

We had our first oil change yesterday on our '22 RDX and were totally satisfied with the service. Not only did they change our oil, they took care of our tire pressure, checked other items and washed our vehicle. Tony went over the bill (prepaid service) and explained what was done at this visit and what to expect in upcoming service visits. These guys are true professionals!

They do great work and never try to sell me something I don’t need. I’ve been a customer here for 30 years.

I’ve taken my 2020 here for periodic service/maintenance and they’ve done an excellent job. They even washed my car on this last visit.

AutoNation Acura Service Dept is AMAZING! To Tony is polite and always helpful. Because of the service Tony and his team provide I will purchase another Acura from AutoNation.

I stopped in for a tire pressure monitor issue. They quickly told me what the problem was and offered to solve it without me even asking. While they were fixing that I remembered a rattle in the back end; they chased warranty and options to fix it and ultimately ended up fixing it under warranty, with a small copay which was fine. My experience exceeded my expectation. I was very happy with the three guys that were helping me. I was very impressed.

I always take my 2014 Acura RDX to Spokane Acura. I do this because I know I will always receive the highest quality, expert and prompt service that keeps my vehicle running so well year after year. The service technicians are so courteous and focused on the best customer service possible. I will never go anywhere else for service and I will buy my next RDX at this dealership.

Chief gave me a great deal! They offered me a trade in value that nobody can match and sold me their Integra 6 speed with a few packages installed at msrp! I drove 4.5 hours for that deal and it was worth every inch of the way. Chief went over everything about the deal and the finance manager offered a few optional packages but he is not the type of will scare you style tactic if you don’t get one. We did a quick walk through with the GM to confirm their trade offer can be done based on how my car looks. I came in at 10am and on my way home at 11:30am so pretty efficient team they have. I will come back to Autonation Acura of Spokane if an Integra Type S indeed comes out in the future. This is one if the best dealer I ever worked with!

Auto-Nation was an easy company from which to purchase a vehicle; in our case, an MDX A Spec. We love the car and dealership follow up has been good. I would definitely recommend this dealership.

This Acura dealership has a service department that is highly professional, clean, and staffed with very knowledgeable technicians. They serviced my MDX, the work was performed in a timely manner. My vehicle was returned cleaner than I took it in.

While attempting to cancel an extended warranty and gap insurance, I was treated like s&$t. Left numerous messages for finance manager, Mr Broenecke, he never called back. Dealt with a different finance guy, Justin, who gave incorrect information. Called the dealers manager, another Justin, he never returned calls. I had to reach out to corporate to finally get the items cancelled. Everyone I dealt with at the autonation Acura were absolutely unhelpful, rude.

Son bought a car here and was deployed a year later. Sold the car and the nightmare ensued. Attempting to refund the overly priced extended warranty and gap insurance was met with not just resistance but refusal. I was given incorrect paperwork multiple times. Phone calls were not returned by the finance manager nor the dealership manager. I even had the finance manager laugh at my frustration as he said he was there to help. Help as the last thing he ever intended on doing. After a month I called corporate and got in touch with the COO. Low and behold the exact paperwork sent to the dealership and ignored was enough to get everything cancelled and refunded. With checks in hand it’s now time to make sure this dealership is given the reviews it deserves.

Dont buy from here

Excellent service, courteous and respectful

Great service, competitive prices, friendly staff- everything you expect from a dealership service department but rarely get. I will only have my RDX serviced at Acura Spokane. No reason to even consider anyplace else.

They made the buying experience quick and easy. I would absolutely sell to them again!

Fast, efficient, friendly, and looked for ways to go above and beyond my expectation. Thank you!

Great customer service seems to be missing at a lot of business but not here at Acura Spokane. They went above and beyond and have won me as a customer for life. I was in town for a weekend trip and had a nail in my tire on a Saturday. Went to discount tire where I bought the tires and it was over a 3 hour wait to get it fixed. I previously had a great experience at Spokane acura so figured I would try them. On a Saturday morning, the service team was able to see me right away and had the tire fixed in less than 20 minutes!!! On top of the fast tremendous service, they didn’t charge me a penny to fix it. ABSOLUTELY THE BEST CUSTOMER SERVICE EXPERIENCE!!! First visit. Great service and good value. Honored a 15% off coupon that was expired by a few days. Provided me a loaner car during service which helped tremendously.

I took my 2016 MDX in to have a remote starter installed, not knowing one came with the car. The mechanic started the install then saw I already had one. They put the car back together, topped off the antifreeze and didn't charge me anything. The service manager could not have been friendlier or more professional. I will always bring my MDX to Auto Nation for service and any new Acura we may buy. Gary Maddock

Efficient and quick service. Friendly staff!

Been going to Acura for 2 1/2 years. I absolutely adore the service team. Tony,Seth, and West have always been honest with me. I appreciate everything they do to help my family with our car.

These people are always amazing!! The tech that checked me in and out was wonderful!!

Excellent service.

Purchased our 2021 TLX a little over a year ago from this dealership. This is our second routine service for our car. The service was quick, professional, friendly, fun, affordable and we felt confident having only Acura trained professionals provide service for our Acura, which we still love and never had a problem with. AutoNation sold us this car and have taken care of us since our purchase. The folks that work there are A+ people and we'll for sure keep doing business there even though they're two hours away. Well worth it. Thank you.

Purchased our 2021 TLX a little over a year ago. This is our second routine service for our car. The service was quick, professional, friendly, fun, affordable and we felt confident having only Acura trained professionals provide service for our Acura, which we still love and never had a problem with. AutoNation sold us this car and have taken care of us since our purchase. The folks that work there are A+ people and we'll for sure keep doing business there even though they're two hours away. Well worth it. Thank you.

I have purchased Toyota at Autonation Toyota Spokane, Mercedes from Auto nation Bellevue. This is my first time shopping for a car at Auto Nation Acura. Spokane. The salespeople from Cliff GM to Rodney, Tyler are very professional, no pressure, no back and forth. They tried to make me feel comfortable buying the Corvette (If you like it, you buy it). After the sale, they followed up to make sure that everything was fine. Thank you, I would refer friends and family to this dealer.

Everyone there is friendly and very helpful during the whole process. They even take the time to answer questions and assist with the whole buying and after buying process.

Great experience with Chief to get my car! He was kind, patient, and super helpful in showing me all of my options. Everyone was super nice and made the process such a pleasant experience :)

Great experience as always . Service department people are so awesome😍 Never take my car anywhere else10/10

The secret is out! About four months ago I got into a new vehicle thanks to Rodney Brown from Acura AutoNation and my honest review..., I wish I would have done it sooner! Thank you Rodney Brown and AutoNation for pairing me with the car that can keep up with me!

Great customer service from both the service side and the sales. I will definitely be returning to do more business with them.

Fast, efficient and went beyond the call to make sure my car was taken care of!

Great dealership! work completed as promised and even washed my car! This is the only place I will take my car for service!

Jonathan Gonzalez was very helpful thru the entire process, great communication & customer support. It was a very smooth & comfortable sale. Thank Jonathan for your professional work.

I just bought my first car yesterday and Tyler(Kirby) kept me up to date on the arrival of my new 2023 Integra! He made sure that I was comfortable all through out the day from my long drive from Pasco. Cole and Justen made the finance process easy and answered all the questions I had with ease.

The service techs are knowledgable and helpful. I haven't had to wait long once I got there either. It was done in less than an hour. Acura Spokane Valley will go above and beyond to better serve you and leave your car in tip top condition.

Great customer service. The mechanics do a thorough job. Thanks for taking good care of my car👍

I only take my Acura to AutoNation Acura in Spokane Valley. The service is phenomenal; always friendly, helpful, and pressure free. The prices are affordable. The work is A+; my car runs like a dream. There are always appointment to work into my schedule.

Always fast service with a smile. Staff is very nice and make you feel at home while you wait.

Service was great, sales team was not good

My 2003 Acura 3.2CL has been serviced here since new. 150,000 plus miles later and still running great! Thanks to excellent employees like Service Manager Seth, who go above and beyond expectations.

I just wanted to take a moment to commend the AutoNation Acura Spokane Valley dealership for their stellar service and customer experience! Particularly David Bradley who went above and beyond for me throughout my car buying process! I came to the dealership hoping to drive away with a gorgeous 2012 Audi A5 and David did everything possible to make that happen for me that same day. The car I purchased was a manual, and David not only gave me the opportunity to properly test drive the vehicle before purchasing it, he managed to TEACH me to comfortably drive a manual car in about 25 minutes despite me having ZERO prior experience doing so. You honestly can’t buy that level customer service. The entire AutoNation family made the process as easy and painless as it could be and I never once felt pressured or uncomfortable at any point during my visit. I couldn’t be happier with my purchase. If you’re a prospective buyer looking for a great deal on a premium car and the best sales reps you could ask for, look no further than AutoNation.

Beyond pleased with the customer service! This is a dealership you walk into and feel welcomed and not pressured! The gentleman that helped David, and Cole were absolutely amazing and answered any and all questions or concerns I had! The entire process of getting a new car went very smooth while also getting fresh hot beverages of coffee and hot cocoa. I recommend this dealership and the two gentleman who helped me. Thanks again for a great experience! I’m loving my new car!

It was a great car buying experience at Spokane Acura. Reiko, David, and Cliff were super helpful. I had to make some changes after ordering, but the team worked with me to get the right vehicle at the right time for me. They didn't put any markups on my MDX and they put in the options I wanted without taking advantage of the car shortage situation. Thanks!

Justin and Rodney treated us right at Accura Spokane Valley. They made what can be a stressful event as effortless as possible. Definitely will be back when needing a vehicle!

It was a fantastic experience from start to finish. Anna was my salesperson, and she was incredibly kind, not pushy, and very thorough. If you are looking to buy a car, I highly recommend Anna and her team. Financing was easy, and the whole team made the experience painless and stress-free.

I always feel satisfied when I bring my precious car to you ,”Alfie” is an OO3 Acura MDX . Very special , my inheritance from my mum and dad 💖

I love the guys in the service department here! They listen to my explanations and fix what is wrong. They work with my busy schedule and I've always gotten a loaner or they have payed for a rental while my MDX is with them. I would give 5 stars but they are more expensive than everybody else. Thank you to all the staff there, it's actually fun interacting with this dealership!

Thank you for the professional and speedy service. I know my car is in great hands here. Seth was a pro. I appreciate the open communication and the clean waiting area.

Had an awesome experience at Auto Nation Acura! Everyone there was helpful, knowledgeable and fun to work with. I worked with David, Cliff and Christian. All terrific! LOVE my new Integra A-Spec!!

I came here for an oil change and left with some peace of mind. My service advisor Anthony did a great job of not just telling me about my car, but also educating me and giving me advice on my situation without any pressure to purchase anything extra. I am new to the area and extremely thankful I found you guys, I will definitely be back, thank you again Anthony!!

No pressure sales experience. Justin Robb was very knowledgeable about the vehicles we looked at. Just a great experience

Amazing customer service! It’s worth the drive for me to come here from the north side.

Dave Nokes single handedly repaired my MDX in record time. His attention to detail is the reason I continue to utilize this dealership for all aspects automobile related.

Seth was able help with all my crazy needs….yes I’m that customer the needy one. Great service fast and timely

I recently bought a new Acura MDX here and it was such a great experience! Justin was awesome to work with. The whole process was and didn’t take an entire day like most places. I came right after work and within about 2 hours I had my new car! From start to finish it was seamless and even my kids weren’t bored, which a lot to say. I would definitely go back in the future to purchase another vehicle. I couldn’t say enough about their professionalism and care for customers

The sales staff was helpful and easy to work with. The finance staff helped me find a great rate on my auto loan. Overall i am very happy with my service and would recommend them to anyone looking to buy a new or used vehicle.

This service department for Acura is extremely customer focused. I enjoy driving there even though there are closer places I could get oil changes. Whenever I've had a question about operating the multitude of tech features they jump right in and patiently show me how and explain well.

Always positive vibes and great service. They are patient and understanding and actually took the time to listen to my needs. I've bought my last 3 cars from them and any time I had a question about my car it was always answered in a timely manner. I recommended this dealership to all my friends and family and to anyone reading this review. If you truly want 5 star service choose Acura of Spokane Valley!

I have purchased several cars over the years and most often I hated the experience. The service after the sale was mediocre at best. That is NOT the case with AutoNation Acura Spokane Valley! My sales gal was simply the best! I am forgetting her name now but every time I come in for service she greets me with a warm smile and I tell all my friends to go see her. The service department is also top notch. As a women, in the past I felt like the service advisors didn’t think I knew anything and sometimes would try to take advantage of my implied lack of mechanical knowledge. The team at AutoNation Acura are kind, honest and they give you great advice on how to proceed with maintenance and repairs. When I bring my car in, I feel like a queen. They take such great care in every detail. I love AutoNation Acura Spokane Valley!

Had my MDX in for an oil service and tyranny flush . The gentleman that I worked with was excellent in explaining everything to me that was done. He recommended other things I might need in future. Was very professional and courteous. Thank you for job well done.

Acura Service in the Spokane Valley is great! They know how to take care of their customers. I wouldn’t go anywhere else.

Product update Repair. Easy to quickly schedule an appointment, repair was done ahead of time, and a free car wash and vacuum that was better than the high end washes I pay good money for. For being a dealer shop with a large chain, the experience felt quite personal and high quality. Recommended

I have used Automation Acura for the past six years, They have always exceeded expectations, in service and friendliness. Great people to deal with.

They provide great service and honest advice on what needs to be done in the future. Very conscious to communicate the best options for my budget while making sure my car is properly maintained. Their customer service has always been amazing which is reflected in how spotless my car is washed when I pick it up. These people are platinum level to work with.

Very professional, friendly and knowledgeable personnel. They delivered the Acura that we were searching for.

The staff made it easy with my busy schedule to get my car serviced. They set me up with a loaner. Another shop told me my brakes needed to be done now! Mine were inspected by Acura Autonation and they said they were barely worn. I feel I can trust them to only do what is needed. Thank you!

Great service had a professional experience with AutoNation Acura keep up the great work 👍

They were all super nice. It was a very good experience and environment.

We had our Acura serviced due to am extended warranty issue. Everyone we talked to was super friendly and helpful! Would definitely recommend!

Reiko was awesome! She helped me find the car of my dreams!!! I have been recommending to everyone to visit her the next time they are looking for a new vehicle.

Service was fast, courteous & efficient.

I really like the staff and quality I experience here! Great communication, friendly and excellent service and follow through.

I love Auto Nation Acura. They have always been very helpful and do a great job on my car. They are very upfront about what I need done on my car and the status of everything. When another shop told me my break pads needed to be changed, luckily I waited for my next oil change. The guy told me that I didn’t need them done yet and wouldn’t for a while. I was able to have about 4 oil changed until I got them done. They have always explained to me why stuff needs to be done and what they look for. They give me the statistics on my car which is great. I’ve always had great Alain me ta as well. Overall I feel more than comfortable taking my Acura TLX here and having them work on it.

The service guys were great, checked out my battery,and gave me a great tip on how to start it ,when it won't start.. they jumped right on it when I arrived... thanks guys....

Had a great experience with Justen at Spokane AutoNation Acura. Was shopping for my 17 yr old and had looked all over Spokane and even online out of state. Found a certified used BMW 330i xdrive that was value-priced in our price range. Test drive was easy, 1 price policy was fair and low doc and admin fees made this deal work. We are extremely happy with our purchase and feel like we got a great deal.

I appreciate the continued friendly, courteous, and professional experience I receive at Auto Nation Acura service department. I trust their information and maintenance on my vehicle which makes me feel safe and confident when driving. Thank You also to the washing crew who make it sparkle.

The customer service, professionalism, and Thoroughness on Service for my car was very appreciated thank you guys

I have actual friends who haven’t helped me in my move as much as Daniel Gorey. I can’t say enough good things. His kindness and helpfulness moved me to tears.

The service advisor Seth was great! Took my car in on time and fixed what I brought it in for and also repaired other items found upon technician inspection. The repairs were completed quickly and at a fair price. Car was washed and returned clean.

I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very helpful with all of the questions. I would recommend this dealership to anyone.

I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very helpful with all of the questions. I would recommend this dealership to anyone.

Great prices, and great customer service!

I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very helpful with all of the questions. I would recommend this dealership to anyone.

This is the second vehicle I have purchased from the AutoNation group. We live over 350 miles away and would drive to purchase from them again! Reiko is absolutely the best to work with, prompt, attentive and incredibly caring! We loved working with her!!! Also, loved Christian the red bearded finance guy, he was a hoot!!! And Brian, what a great guy with the biggest heart! Thank you for being so caring and gracious! The idea of a fair price, and a clear trade in value with no BS is so refreshing!!! These guys are top shelf at what they do! Best car buying experience ever and I've purchased a few! We will be back, you can count on that!!!

Always done right and on time.

Great customer service! Reasonable prices.

Dan was very easy to work with, friendly, and very diligent with our time as we drove two hours to proceed with this sale and had doctor appointments while we were up in the area. All in all it was a very positive experience thanks to Dan!

Great to work with. Honest and they did everything to anticipate my needs. Definitely exceeded all expectations.

Recently purchased a pre-owned RDX from these guys. They were great to work with. The sales process was painfully slow (took over 3 hours). However, they make up for it in their service department! Wesley is fantastic and keeps you informed along the way. Happy to have a nice place for service.

I worked with Rodney Brown and Austin Spargur recently to purchase a vehicle. They were both great to work with. I would definitely recommend AutoNation Acura Spokane Valley!

Friendly and helpful staff! Just had an oil change this week and was happy with the service provided

We had our Acura RDX serviced at AutoNation Acura Spokane Valley recently and we were very pleased with that service. The shop was clean and the service tech was professional, courteous and explained what services were required. Our car was returned cleaned and all maintenance completed when promised. The completed job was explained to us in detail and they also pointed out what services to expect in the future.

I have bought most of my recent vehicles from Autonation Honda. Decided to go with Acura this time and found the team to be excellent! The process was slow with the lack of availability of new vehicles but the team did a great job of helping me get the vehicle I was after......Justin was very personable and did a great job of keeping in touch with me!...

Scheduled oil change. They staff was friendly, honest and efficient. They told me it would be 1 hour and 15 minutes and they were right on. Great service! Thank you! Nancy and Rod

AutoNation Acura Spokane Valley had phenomenal service and very helpful staff. It was a swift and easy process to get my car fixed. Excellent service! Even took time to wash my car.

Generally our experience was good releasing a new 2022 MDX. The sales person was very accommodating, provided regular updates and had a good understanding of the features. We were disappointed in the amount of time it took to complete the transaction (3 hours which included a test drive.) Dealership facility and amenities are a bit dated and lacks the feel of a luxury car dealership. The car itself has a much improved user interface and updated and functional interior that is expected for a Acura/Honda products.

These guys are fantastic. This is the only place where I have trusted the "pre-purchase inspection". When I missed something on a vehicle I bought, they immediately assisted me and corrected MY screwup with no additional cost!. I will always go to them first in future purchases.

We took our Acura RDX in for an oil change (Seth was great) and were offered a free estimate on its value. After talking to a store manager about the possibility of trading in two of our vehicles for a 2022 4Runner we went home to think it over. Returning the next day we took them up on their offer, negotiated on a small price difference, and went home with a new ride. We did however spend more time than we wanted in the process. It seems that short handed is the issue everywhere and the fact that 8 people/couples decided to purchase a vehicle that same afternoon. Thank you to Austin and Mona for getting us started down the road, Doug for doing the business end and especially Dan for hanging in there with us through it all. It was definitely a first time experience for purchasing a vehicle this way.

Mrs Cathy Frederick is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1,000 she made over $12,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: cathyfrederick867@gmail.com Or WhatsApp: +18504466717

Perhaps the process could be streamlined and automated more than it currently is.

Seth in service made all the difference when helping with a trim imperfection on our new MDX. He made the trim replacement perfect. Seth rocks and deserves a promotion and/or raise! This is the 2nd time he has come to our rescue with a solution!

Overall the process was ok. I believe I could have received a higher value for my car. I received several calls and voicemails, asking me to make a decision about selling to autonation. I would have appreciated just 1 follow up call/voicemail. I don’t feel it is necessary to hound people. Rodney was great to deal with. The manager we dealt with at the dealership wasn’t my favorite. I found his demeanor to be crass, and felt that he treated the staff disrespectfully. The selling process took several hours, and I would have liked to be forewarned of that, instead of waiting around not knowing when it would be finalized.

Got a great car from Acura. Great service. Rodney Brown was a pleasure to work with, no hassle friendly helpful service. I had one minor issue and they fixed the problem. I would definitely recomend Acura of Spokane.

David helped me, and did amazing. 3 other dealerships were frustrating, long processes. David answered my phone call, got the info he needed, and had me out the same day with my dream Camaro. Amazing staff, with great work ethic.

Great experience, very friendly easy process to purchase a great quality vehicle. Highly recommended

Very friendly in the service department. From me just explaining over the phone what was happening with my mdx they knew what was probably the problem. Completed the job quickly. The only thing I would suggest would be a shuttle service to rental car places as I was from out of town. My car drives better than it ever has.

I want to say thank you again to Keiko, Matt, and Doug for their incredible customer service. They provided a great atmosphere, an abundance of help and advice, and assisted me to get a car I love and will keep for a long time. If you want an Acura, and don’t know where to start, go to Auto-nation Acura in the Spokane Valley, and you will be in good hands!

Not too bad of an experience overall but they needed to fix a few things they missed in the detailing so we brought it back and they worked on one area —not all of them and brought the car back super dirty. When you’re paying $45k+ for a car you would hope they would honor their commitment to the detail and also bring the car back from the detailer clean. We had asked for a little paint pen to fix a few of the paint chips and was told we’d get that and didn’t get that either. And we also were missing on of the floor mats and are still waiting to see what they will do with that. It felt like once we bought the car we weren’t as important.

Prompt service and even washed the car unlike some nearby dealerships

I’ve owned my Acura RDX for 9 years and have only taken it to Autonation Acura Spokane Valley. They always are professional and take excellent care of me and my car.

Great service! I had a great experience at Acura! They walked me through the whole process, explained everything, and answered any questions that I had.

Dan was so helpful and fantastic! This was the best car dealership experience I have ever had.

The sales team there are knowledgeable, friendly and willing to work out a deal.

Great service experience as a first time customer. They were great to communicate with, did everything I asked, and went above and beyond to assure my satisfaction.

I did buy a $20k car cash on 3-10-2022 with the 5day/250mile return. Called on the 14th/161miles, check engine light came on, steering wheel Rios out of my hand while turning. Left voice-mail for 3 days, no one could help me besides the manager (Brian) on the 4th day finally talked to a Ryan and he told me I was out of luck. I didn't necessarily want to return the car and if I did I would've bought another one from there. But the game is, ignore calls until the 7th day so I have no choice.

My wife and I had the pleasure of working with Justen Robb. We told him the car that we were interested in and what works best for us and he was very helpful in every way possible. There was no pressure and the entire process was very comfortable. We came from 3 hours away to purchase our vehicle and will definitely be going back when we are ready for another!

I trust Seth Campbell with my life, and that is why I bring my car to the Autonation Acura dealership for all my service. I know the work will be done, and any issues brought to my attention are not just feints to get me to spend money on unnecessary repairs/replacements.

What I wanted was in inventory and the car had low mileage. My salesperson was fantastic!

The service department at Acura AutoNation is always a pleasure to work with. They are friendly and efficient, make a point of above and beyond the call of great customer service. Always a treat to catch up with Reiko while I’m getting my oil changed.

Very friendly service, quick and easy process. My sales person David is very knowledgeable.

Thanks AutoNation Acura for taking care of all but one of my dash warning lights. I appreciate your work and advice. I do find it odd that Acura (manufacturer) would cease making some parts for vehicles still on the road!) Good thing it’s not a meaningful part🤣🤣

Friendly, fair and caring!!! Not there to rip you out!!! Dan is the BEST!!!

No one picked up went to voicemail , Left a message on the recorder for a call back looking for parts never did hear back from them

Mona (sales) and Chris (finance) we’re both super amazing and helped us with trading in our truck and getting into a new car! They were both hands down wonderful and made us feel welcome. We will definitely be back for our car buying needs!

Completed service on time. Answered my questions. Plus washed and vacuumed my very dirty SUV

Service Dept. always friendly and efficient. I went in for an A1 Service and thought I might need an alignment job too. They checked alignment for no charge and said it looked good. Some places would have charged and done an alignment that wasn't necessary. Free car wash is a bonus.

Great customer service and very helpful with todays market very hard to find what you want or need for the right price , staff at autonation Acura was very helpful and understanding of what we were looking for .. however minor things floormats in the used car were bad had to pay to have new ones and found out the car only came with one key ..so having to spend a couple hundred to get the second is a bummer Overall experience was great remember go there extra mile to make sure that the customer is taken care of even on a new used car especially when paying a hefty penny for a car .. overall team was great in listening to what was asked.. keep up the great job

I needed a car with 4WD for my new work commute and AutoNation Acura Spokane Valley came through with a car, but they showed me a car that I would use in my personal time with my hobbies! Thank you to Reiko & Eric for helping me out!

I needed a car with 4WD for my new work commute and AutoNation Acura Spokane Valley came through with a car, but they showed me a car that I would use in my personal time with my hobbies! Thank you to Reiko & Eric for helping me out!

Great staff, sales person was not at all pushy and answered all pf my questions

Reiko Johnson, did it again! She is phenomenal and easy going! She helped me a second time finding the perfect family SUV for me. She has also helped me through a difficult search for a replacement care. I had the perfect Acura MDX I bought 8 months prior. Sadly, it was totalled in an accident and having to find something I would love again. I came to her with hard to meet expectations. She took what I gave her and she delivered.

I just LOVE working with Reiko! she found us our second perfect family suv. and it's just as good as the first. thanks for everything!

Auto Nation Acura is amazing every time we go in to have our vehicles serviced. They are always upfront and honest and never over charge. They are never pushy or rude. I will continue to take my vehicles to them ans recommend others do as well!!

Outstanding service department. Attentive to detail. Great customer experience.

Highly recommend checking out this dealership. If you are thinking about purchasing an Acura, go to AutoNation Acura in Spokane Valley. Everyone we had contact with was professional and knowledgeable and friendly. David is the best! Every transaction went smoothly and even after buying our car, they are still willing to answer questions. The customer service department is great too! Our RDX should be good to go for as long as we own it.

I LOVE the service depart. The staff there is always great. The only part I don’t love is listening to the salespeople (when not with customers) when I’m waiting for my car to be serviced. It’s soured me a bit to maybe buying another car there. This time legitimately not one sales person wore a mask. Only the service department. I get it everyone has their own opinion. But if I’m sitting in your waiting area with two masks please don’t get with in 6’ of me talking to another person without wearing a mask. I don’t force other people to wear one but I do appreciate a business respecting my decision to wear one as I’m around people who are high risk. For what it’s worth my service advisor always put on a mask. Which was appreciated. I know everyone has different opinions, so thanks for respecting mine

I’m very happy with my first service visit!

Absolutely wonderful experience! Not only did Dan constantly keep me informed of the status of my new vehicle, he was very patient and answered all my questions. He took time to update on the vehicle, call us to answer all of our questions, and took time on his day off to help us. He made the process of buying a new vehicle super smooth and easy! We will definitely be returning!

We were looking for a new luxury SUV to replace a 2019 BMW X4 that we had recently sold. We were also wanting to trade in a 2016 BMW 428 as part of the deal. We decided on a 2022 Acura RDX, and Auto Nation Acura had one in transit that fit our needs. Auto Nation offered us a good trade-in value for our 428 with very little need to negotiate back and forth, and were great to deal with during the whole process. They were upfront with the price and information and, unlike other dealerships in Portland I’d tried to deal with, they didn’t try and slip in extra charges or items we hadn’t discussed or agreed to. Unfortunately, thanks to the ridiculous supply chain issues going on nation wide, they added a significant amount of profit to a few dealer installed options, but at least they added the options rather than like most dealerships that were simply tacking on additional dealer profit with nothing in return. Our salesman was great, and since we are from out of town and dealing via text and phone calls, he was very responsive and communicative, even well after hours. Everyone we encountered at the dealership was friendly and helpful and made the experience pleasurable. I’d highly recommend Auto Nation Acura to anyone looking to buy a new or used car.

We had the best experience we could have hoped for with AutoNation Acura. I’ve been working with Reiko for nearly 2 years to find the right car. She was patient, thoughtful, and consistently communicated and listed to our needs. When the time came to buy, we were blown away by the quality of service from the entire team. Not your typical car buying experience; much better! We would highly recommend buying your next vehicle here.

We had a good experience with AutoNation in Spokane Valley! Such a good friendly team! They had to resolve our problems with short period of time and excellent customer service!

The service department is top notch. They go the extra mile! Super friendly and knowledgeable.

The crew at Acura are the best. The rates are reasonable, they are courteous, but best of all, I can trust them to take care of all my cars. I have total confidence in their workmanship and diagnosis of what needs to be done to keep my cats in top running condition.

I drove 200 miles on winter roads for a truck that ended up have a worn out transmission. Their incoming inspection report said transmission fluid was dirty, but that wasn’t shared with me before my trip. I bought a different truck but then the high pressure to buy their extended warranty started. I went there to buy a used vehicle, knowing there is no warranty, having one pushed on me was very frustrating. When I declined the warranty their mood of the entire purchase changed and it felt very awkward. The one positive thing was the sales rep that helped me, not the same one I talked with before my trip that didn’t look at or share the inspection report. This gentleman was very helpful and was good to work with.

Dave and Jeff are the best Auto Techs in Spokane. Mark and Seth, the Service Advisors, make the visit pleasurable. These are the folks that keep me coming back to get ALL scheduled maintenance on both of our MDX's.

Had service done on my MDX. They were extremely easy to work with, as always..A legit peerless customer service experience.

The service I received at AutoNation Acura was great. I had a scheduled oil change and was in and out in an hour. I received a detailed list of everything that was checked on my car and drove out with a nice clean washed car. The process was efficient and Mark, my service advisor, checked in with me to let me know the car was almost done. Mark was awesome to work with and I could not be happier☺

Great service and kind people

We recently had our timing belt replaced according to the recommended schedule and took advantage of the service discount we received in the mail. The work was first rate (as always), on time, and our MDX runs like new. Wesley and the folks in the service department were friendly and helpful. I'd recommend them without reservation......

Although the time we spent with AutoNation Acura in Spokane Valley Washington was short it as amazing. Thank you Tyler and James! We were able to do our pre-shopping online and really narrow down our search, we were test driving the vehicle we liked within 5 minutes of being on the lot, and we purchased the Jeep and we’re on our way within a couple hours of stepping on the lot! Thank you so much it was time well spent!

Had a great experience! Rodney was awesome and got a great vehicle at a great price.

A knowledgable and friendly staff that is also accurate with their time estimates. They haven't tried to sell me something I don't need.

As usual my service at Acura was great

I worked with Mona, she was fantastic and committed to helping in every part of my purchase. I forget the name Of the finance guy at honda.. John I think. He was very helpful and an all around great guy. I would highly recommend this place to anyone

I rarely write recommendations but my experience with Spokane Valley Acura has been exceptional. They work for and earn a 5 star rating. I had a very pleasant time working with Reiko during the entire buying process. This went smoothly, but nothing stops there....they take care of my RDX with a regular maintenance and service schedule. Interaction with their service department has always been efficient and professional. They let me know what is recommended for each service appointment and what to expect for the next. Seth makes sure I get shuttled to work on time and when I return to pick up my car I find it freshly washed. Like I said, 5 star rating.

I've been taking my car here for 15 years. They are always wonderful to deal with. They show me exactly what needs to be done and what can wait until next time. I appreciate that they wash and vacuum the car. Wesely spent extra time with me to discuss issues with the clock. So appreciated.

I went in to purchase a new RDX. After being toyed with at other Acura dealers, the bearded manager there stepped up and saved the day. He greeted us, took a drive with us, appraised out car, and sold us a new Acura. His involvement will not be forgotten. Thank you

Mark and the crew are so helpful and friendly. They bent over backwards to get the service for my car performed even though I didn’t have an appointment. I will always service my vehicle here and when the time comes to buy new I will return here. Wonderful crew.

Friendly, professional staff who made every effort to accommodate our expectations while buying a new vehicle. This is our second Acura from AutoNation, so that speaks volumes in itself.

Great service! Nice, friendly and only recommends work that needs to be done.

It was alright found a rig for winter. I really had a great time searching for my new car, besides I went to a dealer in Airway Heights they gave me the run around. Thanks Auto Nation you helped me a lot.

Friendly and efficient service department, definitely recommend. Warm and inviting waiting area, appreciate the the good coffee. Reiko is always a breath of fresh air!

Knowledgeable staff. Very friendly. Have always had a good experience with them.

There service department is fabulous! They get you in and out in a timely manner. Very professional.

Very thorough. Don’t suggest work that doesn’t need done. Honest evaluations.

Service employee was professional, pleasant and very accommodating. They only provide the service to your car that is needed so I trust this dealership.

The Service Department performed a routine oil/lube/filter service and inspected the brakes per request. We appreciated the assessment of the brake wear, and the fact that the service department did not take the opportunity to recommend a premature replacement. We have had our vehicles serviced by Seth Campbell for two and a half decades now, and both respect and rely on his honesty and judgment in our automotive maintenance.

Great experience, would recommend. Fair trade in value.

I had the easiest, quickest experience in getting my new car. Everyone was so helpful and definitely did everything I asked for and more. Thank you guys.

Another great trip to the Service department. They are always friendly and helpful. This is why I keep coming back.

Excellent efficient sales staff. Tyler was a great sales person not pushy at all. Follow up has been excellent as well. Highly recommended.

All our auto service is done by AutoNation Spokane Valley. We couldn’t be happier. The service is done to perfection. The staff is so friendly and accommodating.

Tyler our Sales Representative was extremely knowledgeable and patience with us. He took the time to explain all the new technology on the vehicle and answered all of our questions without hesitation. After the sale he stayed with us most of a day going over the vehicle setup and making sure we were comfortable with our beautiful new Acura. We highly recommend this dealership.

Nice and very knowledgeable sales person Tyler and office manager Eric .... great product good experience

I?m so thankful for Mark and the whole service department at Autonation Acura!

My experience with Autonation had a rocky start combined with some hard feelings... I ended up purchasing a nicer newer car and John made the process so painless for me! Thanks to Eric and Chase (?) as well. You guys are all awesome. 🏁🏁

Such a tremendous sales and service group! Seth and Mark is Service are second to none. And Reiko is Sales is superb!

Clean, quiet waiting room. Everything explained clearly. Friendly atmosphere

Fast, friendly, professional and no nonsense. One of the few service dealerships that I truly trust. Thanks, Seth.

I have owned two cars in my adult life. I bought my first one (1999 Acura TL) from Acura in Spokane Valley and loved it for 14 years. Then, on my birthday, I decided to give myself a new car. Where did I go? AutoNation Acura! I still own my 2nd Acura TL and will likely go for a 3rd in the future. I Love These Cars and have always felt like family at my Acura dealership.

Nicola Hiller was awesome! I love my new car, HOWEVER I was given the option of 2 different loans, it was on a Sunday Jan 10th, I was told the finance guy would call me on Monday and let me know which loan I was given and I still have not heard from him, so the financial side of this purchase review is still not good.

Since I purchased my Acura RDX the service has been excellent. They helped through the learning phase of all new technology included on the car. Every service appointment the staff is courteous, prompt and never try to sell me anything I don?t need.

Timely...friendly...everything explained well

I was very happy with the deal and the level of service I received.

Overall very helpful, fixed a sales problem promptly and got me the car I wanted within a few days. Everyone was incredibly friendly and followed up to make sure I did not have any questions with my new car. Despite a few stressful moments I would highly recomend this dealer to friends/family.

I had my tire and rim replaced after hitting a curb and received excellent customer service and the job was done correctly.

Always great service. Friendly and professional. On time for appointment.

I highly recommend automation Acura! They provide very professional and expert care.

Always friendly service and fair prices. They are honest with the work they are going to perform in advance. Nothing hidden.

Best car buying experience i have ever had. Salesman was knowledgeable and extremely helpful. I was given the best possible price.

I was recently in for a routine oil change on my MDX and as part of my service they noted that a few things needed attention. Rather than having to come back later, they fit me in and got everything done. Mark at Auto Nation Acura is courteous, thorough and professional. I trust his recommendations completely. The waiting area is comfortable and nice.

A very nice crew with great service at reasonable prices. I highly recommend them if you're looking for vehicle service or the purchase of a fantastic vehicle.

recall air bag inflator 2001Acura TL.. Customer service was exceptional.. I was given an appt and on return my car was taken care of and I was on my way .. The desk(RAY) told me all about the repair and was very detailed on our discussion .. This my old baby and I appeciated your concern.. Thank You Angelo

Pleasant, kind, personable, friendly. Seemed knowledgeable.

Their rates are good and they do good work. I trust them to take care of my care and not try to sell me something I don’t need. Seth and Mark are great. Even that guy with the beard in the showroom is ok..... sometimes. Just kidding. Super good dealership.

Reiko Johnson, thank you for your attention, patience and help! I like my new car!

Mark provided a clear and thorough discussion of the maintenance work that was performed, as well as options for less service. And he did not push me to try to buy the upgraded service. Also, he kept me informed during the service work which I really appreciated.

This was the 2nd service since I purchased my Acura MDX. The service department is outstanding. Seth, my service technician is very personable, knowledgeable and reachable. I will continue to take my Acura to this dealership because I know I will be treated right!!

Very happy with my purchase, service was great and the over all experience was easy.

Excellent low-pressure sales team. They trusted us to take the car for a spin without a sales rep, which was extremely nice. It allowed us to review the car with no high-pressure sales person. They also gave us an unbelievable price for our trade in. We are very happy we chose AutoNation Acura.

They have always done an excellent job on my vehicle and go out of their way to get me in right away when I have a problem. Both Mark and Seth are great to work with, they take time to explain my needed repairs and offer options on big maintenance issues that need to be done! Thanks guys!!

The service department went out of their way to do an excellent job. I appreciate the professionalism and quality of work.

Easy process great people. I found the car listed online and wanted to make sure I got first crack at it. Showed up at 730am and it was in service getting brakes. Waited for it to get done and our sales lady was prompt to get us test driving. We were sold on the people here long before we were sold on the car. We will do business here again!

Bought a used Toyota Matrix that they claimed passed a 200 point inspection. After driving about 1000 miles mostly by highway the transmission totally failed. Acura would not stand behind the car and did nothing to help.

Was very impressed. Schedule appointment on line. Service writer was courteous and efficient. Reviewed completed work and future recommendations. Never felt pressured to buy something As enjoyable of process as could be in getting a ehicle serviced

Took care of rattle in sunroof that has been there since I bought the car

Everything about Spokane Valley AutoNation Acura was first class. From sales to service everyone is courteous, helpful, and knowledgeable. I especially like the fact that they tend to you after the sale plus, you can't find a better value on the market than an Acura.

They kept me notified of findings and repair costs, they also went the extra mile by adjusting my door at no charge to me when they noticed the door stricker plate was loose and would soon be causing me problems. They were done when they said they would be and even washed my car before I picked it up. Very happy with the service I receive there.

We had been looking for a car for a couple months. Reiko called us the same day this Acura was traded in. The whole process was quick and painless. AutoNation met our needs and we now own a dependable car to drive for many years to come.

Bought my 2nd Accura RDX this time around. I had a fabulous experience with my TL for 15 years. Never had a problem like I had had with my Fords. Never going back. The staff at Autonation Acura are professional, courteous and treat you like family. A great experience with salesforce: Reiko and now Brian! Much thanks to all!

Great service, staff very professional. Work done in a timely fashion and left with a clean car!

Great experience all around! Sales associates Tyler and Nicola were so nice to work with. Both very knowledgeable and friendly! Finance manager Robert answered all my questions and addressed any concerns I had. Everyone had a great sense of humor and really made the whole process extremely comfortable! Best car buying experience I’ve ever had! Thanks you guys! 100% recommend working with AutoNation!

We are always pleased with our experience at the Auto Nation Acura service department. Costs and service are always explained to us prior to working in our car and then an explanation of what work was completed and what was found is always thorough and complete. The staff are excellent to work with and the wait area is comfortable and clean,

Great experience friendly staff and clean waiting area

The service was accurate and on time. Seth and Mark took care to explain the process.

Timely and complete . Great staff and service as needed for the repairs.

Mark is easy to work with and goes a step beyond to make sure the repairs are understood by me.

Just love my Acura TSX and the service department. I get treated like a Queen. Thanks Reiko for the help with my hot ride.

Start my deal with texting a salesperson today. I had interest in 2008 Ford F350. I have a 2007 Ford F350 ask for a trade value of my truck. It was lower that I cared to accept. So I thank the salesman for his time. Then I received a text basically my truck had no value at all. Once again I thanked him for his time. Then another text message stating that my truck had spent 9 years in Canada, which I knew. The Carfax on the truck I was interested in shows it spent twelve years in Canada. Unbelievable expense.

Service Mngr Mark was excellent. Service was done on time and car was washed. All very efficient.

The facility was clean, the service was perfect. I received a loaner car for my convenience and the repair was under warranty.

Very friendly service. I went for an oil change and left with a clean car. They even fixed the leak in my tire.

Scratched and chipped my car. Only went to check alignment

So my daughter take her car to Autonation Acura in the valley this morning to get her alignment check. She got her car back with large patches of paint chips and scratches in multiple places. She spoke to the service manager Seth and the general manager. She was told it was from a buffer, her car got egged and finally the clear coat was bad. Interesting fact is it was washed and waxed on Sunday and sat in the garage until today. There was no damage to the car until it went to Acura. It shouldn’t surprise anybody that nobody will take responsibility for their actions anymore. Disgusting dealership, I would recommend everyone stay away from them. The sad part is a young girl working full time and going to school now has to pay for damage they caused but refuse to accept responsibility for.

Seth in the service dept. is wonderful to deal with. He has a good team able to diagnose problems and get them fixed. Always pleasant and willing to explain everything being done. Thank you Seth!!

Tyler was our salesman. He was very considerate and patient with us. He explained things very well, and sometimes more than once.

Great experience! Everyone in the team was willing to help and it was a no pressure, easy process! Nicola was so knowledgeable, patient & just all around awesome! 5 ⭐️ ‘s!

Service n Sales departments very friendly n helpful.

They were very prompt completely our service. Answered all our questions. Service was great.

I can't believe how low mamy payment is on my new lease. MUCH better than my boring Lexus.

Prompt service on our 2014 RDX oil change with a last minute appointment. Staff always friendly, courteous and helpful, with a loaner available to do our errands (we live 85 miles away from dealer in Moscow, ID.

The sales people are very nice and helped me get the car I wanted. I appreciate how they have stayed in contact with since to make sure my new car is working out for me.

I bought a 2019 MDX in Boulder CO (we live in eastern Montana) and took it to a campus visit in western Montana, 6-hours west of home. It was -30F and the battery in our 10-day old MDX died overnight. Acura Roadside called a AAA contractor but they weren’t able to start it so a transport was arranged to take it to the nearest Acura dealership... two states away at AutoNation Acura in Spokane. I was really stressed having my car that far away so I called to speak with the service department and got Seth Campbell. He was so terrific to work with and kept me appraised every step of the way! He was more consistent at contacting me and advocating for me than the Acura Client Relations person assigned to us. I appreciated his help so very much! He greatly reduced my anxiety during that experience!

Had a great experience at Acura 𝐀𝐮𝐭𝐨 Nation, Tyler, Eric, Nicola and Russ were very professional and helpful and not pushy, would definitely do business there again

Had a great experience as usual with Auto Nation Acura in Spokane. Great people and totally honest. No over selling.

Overall top notch experience. Took longer than expected to get the car once we made a choice but we were not in a hurry and made that fact perfectly clear. Communication was excellent, we were continually contacted with updates during the transaction. Our salesman Ron was great to work with!

Brian Freeland was awesome to work with on everything and really went above and beyond to provide exceptional service!

Ron C. was great to work with. Very nice experience.

Great service ?. was in and out in no time. They did a great job

Mr. Murphy explained clearly what to expect and answered all my questions. He is very courteous. Work was done timely.

After trying to reach their GM, Russ, by phone (even leaving several messages with his employees to give him) for 3 days regarding my brand new car needing a COMPLETELY new transmission at 3k, (yes, 3000) miles, I finally went in person to visit and discuss options with him. He basically told me “sorry but I’ve been really busy with other stuff” and offered no sympathy, no compassion, nothing. Just said it is not his issue but rather Acura’s and they are sending a new transmission. End of story. Really? Is it normal to need a completely new transmission in a brand new vehicle?? I let him know I’m unhappy with their “not our problem” attitude and his lack of response to my phone calls and told me and I quote “I’m too busy on Monday mornings for phone calls until after 2:00” What?? Too busy for customers?? Well he obviously doesn’t know the value of customers. I will never purchase anything from them again and will be sure to share my experience with others! I have a 5 year warranty on my new vehicle and will be looking for recommendations for service elsewhere. I love my brand new fully loaded MDX, but hope I didn’t buy a lemon! Buyer beware! Find a different place to buy your Acura/Honda vehicles.

Very attentive to us from the time we walked into the dealership

My wife and I had an amazing experience buying our 2019 Acura RDX SH-AWD A-Spec at AutoNation Acura in Spokane Valley. The Acura we chose was a 14 year upgrade compared to the Lexus we traded in. The electronics and computer advancements were overwhelming for me and my wife. Our Sales Associate, Nicola, was very patient, understanding, and helpful. She took all the time needed to familiarize us with all the features. She helped us set up all the personal settings and linked up the phones. Nicole and all the staff at AutoNation Acura Spokane Valley welcomed us and treated us like family. We are sure that future relations with Acura Spokane Valley will be at the same level of exceptional service. One more thing. I love big block engine performance. When I drove this four cylinder engine RDX, I was blown away at the accelerating performance. Looks and performance of our Acura are awesome. The price was very competitive and we felt no pressure from Nicole or the Sales Manager, Eric, during the whole process. Truly a great team to work with.

I found them to be easy to work with, helpful, and very approachable. They took care of setting up the technology in the car so that I didn't have to struggle. The new Acura RDX is a great ride. Looking forward to good times in it.

They did a good job.

Just purchased a 2016 Acura MDX Advance. So happy with my new car. I would highly recommend these folks if your looking for a new or used car! Eric and Nick ROCK! So laid back and easy going! Love this place! We will for sure be back!

Great experience with the Service Department. They were very helpful and worked hard to find ways to save me money on repairs for my car.

The service writer I spoke with was understanding as well as courteous during my visit.

They are awesome! Quick, in time and respectful.

Really enjoyed working with Brian. He represents your product very well, is responsive and professional. He made the purchase of our automobile enjoyable. And of course, we love the car!

The staff is always friendly and down to Earth. I’ve enjoyed working with them for over 10 years and will always go back. The service department is efficient, kind and honest.

Nick, was extremely good to us. It was getting late by the time the sale transaction was completed but Nick still took the time to explain the options of the vehicle. We went back last weekend, he took time out to show us again how some of the options work. We would recommend Acura to our friends based on how we were treated on the sell of this product. Oh by the way....we love the 2019 Acura RDX!!

Been coming to Acura service in Spokane for over 20 years. They work hard to make your experience comfortable and are accommodating. Good folks!

We bought our first Acura here and couldn't have been more pleased with the process. This car is in high demand and we were very eager to get it, the entire sales team did a fabulous job keeping us in the know as to when it would be in. Their knowledge and enthusiasm was awesome! We will be back when it's time for another new car.

Excellent experience buying new RDX from Autonation Acura. Josh Evans was considerate and very helpful. No pressure.

We purchased a acura HS MDX 2011 . And Reiko Condo Johnson was are sales person. And she is great. Very helpful and went above and beyond in helping us . Great service. I would do business with Reiko again .

Efficient, friendly, professional - our fourth purchase at Auto Nation Acura, Spokane

Went there to purchase a truck last Friday and as I was filling out paperwork for this truck they told me I couldn't buy it because some one was on a plane to look at it. They should of pulled it off their site instead of getting my Hope's up. Bottom line first come first serve.

The Service team very helpful in servicing my car. Nice comfortable waiting area.

Good people having time for the customer. Their readiness to listen and answering questions is spectacular.

What a great team of people working there. The best experience I ever had buying a vehicle. �

Just bought our second Acura from AutoNation and couldn’t be any happier with our experience. Reiko went out of her way to make everything as easy and streamlined as possible. We will definitely be back when it’s time for another Acura!

I have always felt very comfortable bringing my car in for service. They are very honest in telling me what I need to do to keep my car in top running condition. Very friendly and always make me feel welcome!

Josh Jenkins is the best sales person we have had. Great experience over all with AutoNation Acura. Love my new RDX!

The sales associate (Brian) was the best I'd ever worked with. But I was disappointed and a bit irritated with the paperwork aspects. After 3 weeks my paperwork had still not been sent to my local Motor Vehicle office and I had to call to get the ball rolling.

It is our first time to buy a new car in Acura dealer in Spokane valley, WA . Brian is the sales representive of our new car Acura RDX . He is very kind and professional and overall the buying process is very pleasant and enjoyable!

I went to Auto Nation Acura to get a car. When I pulled in a was Greeted by Aaron Mann. A wonderful, very kind Gentleman. Instead of driving lot to lot he asked if he could pull up all the cars on all there lots on line for my price range. That went perfectly. I found the car I wanted to test drive. It was dark so we set an appt for the next day. Upon showing up the next day Aaron had the car waiting. The car was gorgeous, drove perfect and I fell in love. He did the paperwork with Brian and I signed, waited to complete the final paperwork and then Aaron showed me a little about the functions and I went on my way. It was the best buying experience for a car that I have ever had. Thank you Aaron!!

I was treated wonderful by all employees,even though I was a walk in. The staff is very knowledgeable and also listened to my concerns. I was charged very fairly for what was done. They were very prompt on the time frame. I couldn't ask for anything more. Thanks for the great service.

Thank you AutoNation Acura Of Spokane Service Dept for your quick, professional, and friendly service. As out-of-towners needing a fog light replacement after an unfortunate meeting with a slippery iced I-90, you took care of us expediently. Thanks again!

Great service dept. They explain what service is involved and keep you up to date.

We had excellent service and attention from Reiko Johnson, who spent lots of time with us, and helping us get the exact car we wanted. She is very pleasant to work with and wants to make sure you are pleased after the sale and know how to use all that the car has to offer.

I received a notice from Acura Corp. that there was an issue with my car and needed to be taken to an actual Acura dealership for repair, which we don't have in my town. I drove the two hours to Spokane to have this work completed. The service department was great! They were friendly and fast. When I returned to pick up my car it was even washed and vacuumed! That was not something I was expecting for recall work. I highly recommend Spokane AutoNation Acura!

I was very pleased with the customer service and quick replys when i was trying to find a car . They were very helpful in trying to help me find a car to fit my needs. This is my 2nd car i purchased from AutoNation Spokane and just as pleased as the first time i bought 3 1/2 years ago. I will purches my next car here because of the reliabilaty and customer service i recieved. Thank you Brian Rohm and Reoko for all you did to find me my car.

We found a used Flex at Acura. It was clean, in great condition and a great price. Reiko, our sales rep, answered all of our questions and made the buying experience very easy. Everyone at Acura has been very helpful.

Since purchasing my 2005 MDX and then replacing it with my 2017 RDX I have been a very satisfied customer of AutoNation's service department. I wouldn't go anywhere else for service. A huge shout out to John and Tony--they are great!

Very good service. Service was well explained. Took car in right away and I was not kept waiting long for service to be completed. Waiting room was clean and confortable.

Shout out to Tony in the service department!! He worked hard to get me the best price on parts for my 2011 MDX! Great service and friendly people. Thank you! I will definitely be going back for all my Acura service needs.

I had an awesome experience!! I love my new MDX!! It wouldn't have been possible without Aaron Mann, my Sales representative. There isn't an Acura dealership where I live, so had to drive 3 hours to get to Auto Nation Acura Spokane Valley. It was so worth it. The staff was extremely friendly and worked with me to get exactly what I wanted. They found my car, since it wasn't on their lot, and added the additional features I wanted. It was ready for pick up within a weeks time. So great!! Picked up my new car and had the best experience. I was treated with respect from the entire team. I'm an electronics dummy, but Aaron was able to show me how to work everything on the dash console. Drove home and never looked back. Would recommend to anyone who will listen, Auto Nation Acura Spokane Valley and Aaron Mann. Thank you!!

The buying process was very simple and overall went quickly. Staff was very friendly and informative.

It was the most pleasant auto purchase process we have ever had!

Service manager took car for a ride to find rattle, very helpful.

Great Service - they were efficient, helpful and fairly priced.

Bought a new Acura MDX, Made the process fun and easy. Highly recommend them

Excellent service. Didn't try to sell me anything I didn't need. Cleaned my car too! 😀

Thank you! Acura Spokane Service Dept! John, Mark and Tristen! You took the best care of me and my car��

Excellent service on my 2012 MDX. Final use of my prepaid services that I had since 2012. So may be going elsewhere for service since I now have to pay and this dealer in Spokane is 200 miles away

Great experience at Acura Spokane Valley. Service department is top notch.

Last year we purchased an Acura RDX from Reiko Kondo Johnson at Auto Nation in Spokane, Wa. We were looking for a Acura MDX this year and because of the service we received, we contacted Reiko again. The buying process was easy and Reiko went out of her way to answer all our questions and make recommendation about the different MDX models. We decided to buy the 2017 Acura MDX with Technology. We would buy another Acura from Reiko and will refer family and friends. Ike Yakima, Wa.

This is my dealer, I have been happy with them for twenty years

Arrived very early, thought we would have a long wait,not so. Repair was completed 5 minutes before our appointment time of 10:30. 100 plus mile trip home we were back in Pasco by 1:00. Nice Dealership!

service advisor was courteous, friendly, helpful and honest about future maintenance expectations and great service this visit

This Acura service department is absolutely fantastic, period. They have the best service around, always treated with respect, compassion and understanding when diagnosing a problem. However I have found that parts prices are a bit higher when compared to other Acura dealerships, margin levels are too high. I have purchased parts from a dealership in Tempe, Arizona at a significant savings. This Acura Team is outstanding for sure!

It was a fair and pleasant experience. This is my 3rd car purchased from this AutoNation and they have all been excellent experiences.

Very pleased. The salesman, Anthony, had all the right answers. Hope he does well there.

We worked through Brian on the sales team and he was great to work through the entire process. However, their new imposed "no haggle" pricing only works if their vehicle is priced appropriately, which ours was not. After looking through numerous sites and checking the market they were high by about $1K. They also had the vehicle priced as if it was in pristine condition, which it was not. A few dings and scratches here and there were left for us to find. We waited another 4 days after purchasing the vehicle so it could go through certification and be cleaned for us while they also installed a remote start for us. After getting the vehicle back, they either didn't notice or forgot to install a piece in the rear driver side door and I need to take the vehicle back in next week to have it installed. And finally, it took nearly 3 hours from the time we walked in until the time we left. Considering we had already agreed upon the vehicle in question, i have no idea what took so long... All in all it wasn't the worst experience we have had purchasing a vehicle, but far from the best. I did appreciate working with Brian as he did what was within his power to keep us informed and patient as we waited.

We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone’s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I’ve called him back twice and he’s “too busy” to take my call or return my call. I’ve also emailed the manager, Russ Norman and he hasn’t responded either.

We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone’s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I’ve called him back twice and he’s “too busy” to take my call or return my call. I’ve also emailed the manager, Russ Norman and he hasn’t responded either.

We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone?s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I?ve called him back twice and he?s ?too busy? to take my call or return my call. I?ve also emailed the manager, Russ Norman and he hasn?t responded either.

Joshua did a great job getting us into the RDX. He let us drive 3 different models of the RDX and explained the features each had. The hardest decision was which color to get. The nice thing about Autonation is there was NO hard pitch or push to buy. A great experience. Will be back

I got what I paid for, very professional service on my TL. All of the work done was explained real well. Will be coming back.

Just bought a 2017 MDX from this dealership and the experience was smooth and easy. Josh Jenkins was a pleasure to work with and I would definitely buy from AutoNation Acura again!

Always do a good job and are very detailed with vehicle inspection. They checked the vin number for recalls and let me know of upcoming brakes issues.

outstanding facility housing a plethora of helpful personnel.

First time buying from them, and I just gotta say their service is just as good as Acura's reliability. The managers were very professional and communicated with you on a person level. Reiko for president! that young lady is awsome, other then the fact that she held out on letting me know she drove the new NSX! � I will definitely be coming back soon for my next vehicle purchase.

Took vehicle in for warranty repairs on backup camera and moon roof, and regular service for transmission and rear differential fluid change. Fast and friendly service, prices comparable to any other dealership rates. They explained each line item in detail and gave me choice to complete or not. However they did not find a "problem" with backup camera and did not have one in stock to change and verify. Disappointing since that was the primary reason I took it there. Not a short drive for me to get there.

Was treated very professionally! Very nice facilities. I will use this deal or in the future.

We'd like to thank Josh Jenkins At Auto Nation Acura .it was a pleasure dealing with this young man We were impressed his knowledge of the vehicles we drove. The Information he provided was Helpful in making our decision. There wasn't any pressure to purchase the vehicle we were able to think about it overnight My husband said ""I want to buy a vehicle from Josh even if it's not This car " because he was so impressed with him.

I had a great experience purchasing my new car from Autonation Acura. I started by getting a quote on Edmund's. Autonation honored the deal making my car buying a dream! No pressure, no haggling. Everyone at the dealership was friendly and helpful. Reiko was great! She walked me through the purchase and has reached out after I took my car home to offer help with any questions I might have.