Model Showroom
Recent Reviews from AutoNation Acura Spokane Valley
5
Polite, helpful and quick as always. Thank you!
Jenny Adams
Jun 8, 2023
5
After buying my first car from a dealership in Bellevue, I was worried about going to the dealership for service. I decided to give AutoNation Acura in Spokane a chance. In many service centers I’ve been in the past I’ve been talked down to about the services or told I need services when I don’t. AutoNation has always taken the time to explain to me what the whole service is and look at my records to make sure it hasn’t been done already. When Les Schwab in Lewiston told me I needed break pads, I already scheduled an appointment at AutoNation the next week. I was told by one of their guys that I did not need them yet, and explained the grading system so I know for future reference. By far have been the best service center and they have gained my trust to take my car to them. They always answer my questions and explain the whole process. My most recent service has been my 100,000 mile service and Tony explained why I needed my timing belt changed for prevention. He broke down the whole process of what happens if my timing were to break. They are just awesome!
Brooklyn Wageman
Jun 7, 2023
5
Service was excellent - I have complete trust in the honesty and knowledge in the Service Department and Service Advisers!!!
Verne Ritchard Ellis
Jun 7, 2023
5
AcuraQueen Reiko is hands down the best in town. I couldn’t be happier with my new Acura TLX
Jessica Rafter
Jun 6, 2023
5
They kept me notified of findings and repair costs, Tony did everything he could to find me discounts on the work I was having done, and also made sure I has a loaner to get me by while it was in the shop. When I got my vehicle back it was cleaner than when I took it in and ran great. He also went above and beyond with a could a couple of of little things he found when working on my vehicle. I will always recommend them to all my friends and coworkers. They are just awesome!!!!!
Debbie Moore
Jun 5, 2023
5
I have always had a great experience at AutoNation Acura for service. Wouldn’t take my car anywhere else!
Courtney Stolp
Jun 5, 2023
5
Great service, very speedy, and a clean and bright waiting area.
Judy Benson
Jun 4, 2023
5
I bought my Acura RDX about two years ago. I’ve taken it to Acura AutoNation in Spokane for its annual service and could not be happier with the work done, the quality of staff doing the work and the resulting performance of my RDX. I will continue to use Acura AutoNation to service my RDX for as long as I have this car…which I like a whole lot.
Mike Cook
Jun 2, 2023
5
Professional salesman and very courteous. We took our time to get the best vehicle at the best rate and couldn't be happier with the outcome. Highly recommended.
ryan ware
Jun 1, 2023
5
I was visiting my daughter at school when my very new MDX wouldn't start. The Service Dept. was SUPER helpful getting me contact info for Acura Roadside Assistance, setting me up with a loaner, the repair on my car AND then went above and beyond calling me about every 90 minutes on my drive back to Western Washington to make sure I was doing okay since the problem was SUPER rare - relay on my fuel injection system - they wanted to ensure I arrived safely. Top notch service - very thankful!
Janet Lovett
Jun 1, 2023
5
I was visiting my daughter at school when my very new MDX wouldn't start. The Service Dept. was SUPER helpful getting me contact info for Acura Roadside Assistance, setting me up with a loaner, the repair on my car AND then went above and beyond calling me about every 90 minutes on my drive back to Western Washington to make sure I was doing okay since the problem was SUPER rare - relay on my fuel injection system - they wanted to ensure I arrived safely. Top notch service - very thankful!
jlovett210
Jun 1, 2023
5
I was a able to schedule a Saturday appointment for a recall that was supposed to take about an hour. I was running about 10 minutes late for my 2p appointment but they assured me it was not an issue. I arrived, they took care of the recall, washed my car, and addressed a question I had regarding the window trim on my 2020 MDX. I was very happy with the service.
Ray Sterling
May 31, 2023
1
Did not repair my car. Called back to make new appointment. No one has returned my call.
John Riley
May 31, 2023
5
Took great care of our MDX. Didn’t pressure unnecessary service. Staff have been there a long time—a testament to good ownership and business model.
Ellen Peterson
May 29, 2023
5
Easy to get appointment on line. Service was performed efficiently.
David Barker
May 26, 2023
5
Jonathan was wonderful to work with - very patient with all my questions and helpful in making a decision. I never felt pressure to buy, and had all the information I needed to make a decision on my purchase.
Bethany Pashel
May 26, 2023
5
This was a simple oil/filter change on my 2021 RDX with 11,000 miles. As usual every team member I came in contact with exemplified their goal of outstanding customer service. This has been consistent from 2006 when we bought a 2006 TSX. We’ve been sold on Acura since then. We’re very impressed with Acura in general. We take care of our cars and keep them longer than most. During the 15 years we had the TSX we only had normal maintenance done. Never a major problem. We also have2009 RDX bought new at this dealership. Just normal maintenance. Excellent product, excellent service team. We have it all!
Randy Ulberg
May 25, 2023
5
Service Department here at AutoNation Acura is absolutely the best in the business! Kudos to Seth and Tony for always going over and beyond to ensure customer satisfaction and ensuring our Acura is serviced correctly, efficiently, and always a courteous wash keeping it beautiful!
kris williams
May 24, 2023
5
Tony Morris with Spokane Valley Acura Autonation was our servicing agent. He was absolutely awesome from check-in to check-out! His caring demeanor, patience to explain repairs and desire to do the right thing by only recommending needed repairs to ensure our safety made me feel like I had my own personal mechanic and friend! Thanks Tony!
Michael Combs
May 22, 2023
5
Best Service I have ever received and I am very particular. My Acura is 11 years old, looks and runs like new and I only have it serviced at this dealer even though it is a bit far for me I know that they are through and honest. They take great care of my Acura TL
Nancy Adam
May 19, 2023
5
I went to Autonation not expecting to leave with a vehicle. However, the Sales crew were very informative and full of helpful suggestions (whether or not I bought from them). The finance department wad able to get me a loan within my budget, which wad very low. They made it happen for me and I am so grateful.
Laurel Eby
May 19, 2023
5
From scheduling to driving out their door it's an impressive experience!
Dee Phillips
May 16, 2023
5
I was contacted by Dan at AutoNation Acura about a vehicle I had listed for sale. In my past experiences with dealerships, I have typically been offered far less than what I was asking, and I completely understand why they have to do that, but I was surprised when Dan offered close to my asking price. I was not willing to accept his offer at the time, and he said no problem. After several weeks, I had no luck in selling my vehicle and he had sent me a quick message stating that his offer was still on the table if I was interested. I decided to meet up with him and see what we could do. The entire process was super easy, he gave me a very fair deal on my car, and money was transferred straight into my bank account. I was pleasantly surprised with my experience here and I would definitely check these guys out if you are buying or selling a vehicle.
Sean Williams
May 12, 2023
5
Always great service!
Mark Buergel
May 12, 2023
1
They gave me the run around and I still get the car I wanted,Boy what a waste of time and gas.
Robert Noble
May 11, 2023
5
I recently had my car detailed at Acura. Great customer service and car was completed as promised.
Josephine Nelson
May 11, 2023
1
Worst costumer services i ever had not recommended buying car on this location if your outside of WA state. they will lie to you and not gonna help and ignore you after you purchase the vehicle..
Ahntonov Petrov
May 9, 2023
5
Had an oil change done and service was prompt and was told how long it would take. Some additional services were recommended. Which I proceeded to have done. Car was washed and vacuumed. Very pleased with the experience.
Cheryl Jordan
May 9, 2023
5
Tony in the service department was extremely helpful. He answered all of my questions and addressed each of my concerns. Service was prompt and professional.
Ed Harris
May 8, 2023
5
Had an oil change done and service was prompt and was told how long it would take. Some additional services were recommended. Which I proceeded to have done. Car was washed and vacuumed. Very pleased with the experience.
Cheryl Jordan
May 8, 2023
5
I always appreciate the level of service I get from the team. Thanks for keeping up the great care of my car.
Michael Herzog
May 8, 2023
5
Always so helpful when coming in, provided great service and were very friendly.
McKay Larsen
May 6, 2023
5
they were friendly, professional and very helpful.
Dennis Twigg
May 4, 2023
5
My wife and I always appreciate the way AutoNation Acura service treats us. This time they pointed out to us some damage done to our car by the last mechanic to work on it, which allowed us to get repairs made by that company at their expense. They even gave us photos of the damage so that we had them as back up. he also did a great job of making sure the car was safe for the next hundred thousand miles. I really enjoyed my Acura TLX, and always feel safe after Autonation has worked on it.
GM-Wash.
May 4, 2023
5
Did a full service oil change and rear differential oil change, also had rear hatch switch looked at as it was not working. From reception to picking up the vehicle the service was top notch. The switch was warrant work and replaced, our service rep was excellent as well as his staff. This was our first time at the Spokane facility, we plan to continue our services there.
Rickdyke
May 3, 2023
5
I?ve been bringing my 2011 MDX to Autonation for service for the past 5 years. I?ve never been disappointed with the service provided. Seth and Tony Morris are great to deal with. They are wonderful at explaining what needs to be done and they are great at communicating during the process. I love my MDX and the Autonation service team.
Sue Binger
May 2, 2023
5
Rodney, Jackson and Justen were great
Ashley Lemay
May 1, 2023
5
I only take my Acura to Acura Spokane. Work is excellent, fast, and reasonable.
Jaybird
Apr 28, 2023
5
clean service area, Tony the service advisor was very helpful
Sylvia Guzman
Apr 27, 2023
3
Love my new car hated the whole experience with Autonation!. Stopped in to look at the new RDX on a Friday and fell in love with the Car! Worked out a deal and was so happy with everything until we showed up with our trade in and was told that our new car had been sold!! Then was told that a new one was due to be delivered in 2 weeks or so. After 2 weeks we were told that the car could not be found the car. After several attempts to locate the car, we were told it was in and ready. We made an appointment to finish the paperwork and pick up the car. We were told by our sales rep that we would get tinted windows at no charge due to the issues. Our sales rep was not in so we had to deal with a 2nd rep which first could not find paperwork and he told us we would have to start completely from the beginning, the tinted windows were not added unless we purchased them. After a few hours we finally had finished up all the paperwork (which we ended up having to come back and resign due to issues with the original paperwork) went to drive our new car home to find it was not detailed. Still has wrapping on several area inside, there is some type of glue on our tires, the programming is incomplete along with white chalk inside the car. I have always loved the Acura, but this was such a bad experience.
LISA ULRICH
Apr 25, 2023
5
Very good experience. Rodney was very knowledgeable of the car to let us know everything about it. Took a total of four hours but I guess that’s just how it goes.
Ethel Massey
Apr 25, 2023
5
I am a proud owner of my 2nd Acura RDX from AutoNation! What an amazing team of people from the GM to the sales staff, to the service department! Nothing but sincerity, kindness and making sure that everything is just as it should be 'perfect'. Justin and Tyler were willing to work with the parameters of my recent sale with a smile. Reiko, 'the' Queen of Sales is over the top as well with service and friendship and and shows all the patients in the world when upgrading a vehicle was so much technology! Seth in service worked really hard to get my car through the new car setup when it came off the train as he knew I was super excited to get behind the wheel! I cannot say enough about the great team at Acura and I have to believe that the willingness, outstanding service, laughter and great teamwork stems from the top down! Thank you Acura AutoNation for Always setting the bar high!
Gina Ferraiuolo
Apr 24, 2023
5
Nothing but a positive experience here. Our salesman Jonathan was professional and friendly. No pressure at all. Highly recommend if you're in the market for this type of vehicle.
Denise Mandere
Apr 23, 2023
5
I not only had an amazing experience at Acura, but my salesman, Johnathan went above and beyond. We knew little to nothing about acura’s and Johnathan made sure to show us each model of sedan’s and we test drove each of those. This really helped to solidify my decision of purchasing my TLX and Johnathan was not pushy at all. I had so so many questions about the different packages on the TLX and he had no problem answering and helping me through my trade in. He could have possibly been more excited for me than I was myself to get this TLX! Everyone we dealt with at Acura was amazing and the process was very smooth. I would highly recommend Acura as a dealership and I know I will be back someday!
Megan Mandere
Apr 23, 2023
5
I have always been treated very good by the service department.
ROBERT MULVEY
Apr 23, 2023
5
The service depth. did an excellent job fixing the the cameras and sensors on the windshield of my 2016 TLX
Otto Tuetken
Apr 21, 2023
5
I took our 2015 TSX in for service. The staff was very helpful, they explained everything that was needed and why.
Leeseod
Apr 21, 2023
5
Great service and customer support. Communicated every step in the process.
William Spain
Apr 21, 2023
5
Excellent service as always. Service department was excellent. Acura scheduled and taken in to shop on time with recall handled as promised
Gary Filcher
Apr 20, 2023
1
Very poor experience at AutoNation Acura of Spokane when purchasing our vehicle they didn’t bother to show us the features of the vehicle, I think the salesman believed we knew what we were getting into since we were upgrading from a 2020 model. Definitely different features! Sales man Anthothy was not up to date on his product knowledge, he told us the car had certain features we were specifically looking for and come to find out the car does not have them. Sales manager was not pleasant to work with what so ever, claimed certain things had to be added to the price which were later removed after we walked out on the deal. So defiantly felt lied to about that. Sales man and manager left us sitting at the desk for 40 minutes without any contact what so ever then later blamed it on his manager that he had him held up. We were practically the only guests in the show room. Highly not recommend AutoNation Acura of Spokane. Will be shopping with another Acura dealer when this lease is up.
Jenna Elliott
Apr 18, 2023
5
Service was completed in a timely and professional manner.
happie29
Apr 15, 2023
5
Shout out to the service department! Great customer service. Took care of a minor fix on my MDX quickly. Highly recommend!
Elizabeth Cazares
Apr 13, 2023
5
The mechanic that helped me with mine was very helpful. He explained the ware and tear of the belts, gave me a diagram of it, and quoted me on how much it would be but didn?t pressure me to fix it. Waiting room was a little drafty but overall a pleasant experience.
Mariam Azimi-Tabrizi
Apr 13, 2023
5
The routine maintenance was done quickly and professionally. The service adviser answered all my questions and the service was done within the quoted time frame.
Dawn Gering
Apr 12, 2023
5
Friendly service personnel. Very professional. I got in quickly and the repair were completed in under an hour.
Paul Kirkpatrick
Apr 11, 2023
5
Tony was awesome! He explained exactly what would be done, gave an accurate estimate of repairs, and called for authorization of any additional repairs that needed to be done. Vehicle was ready for pickup. Tony made a personal connection, which is rare in a dealership these days.
Mahlon Hazelwood
Apr 9, 2023
4
Great, likable customer service in the showroom (salesman). They made buying the rig as easy as possible for my situation. They lost a star due to how many pushy emails to get me in to look/test drive. But a good experience overall and I felt like the rig was a great rig, and felt comfortable about the purchase. Edit!!!!!! Definitely don't fall for the "certified pre-owned" or " after market warranty"!!!! They don't stand by anything nor do they even attempt to get your vehicle in for a service or stand by their "WE OWE YOU" promise, where they'll fix something after you buy the rig. Like pulling teeth to get even a call back!!!!
chris arnold
Apr 8, 2023
5
Tony was amazing. New tires, quote was on queue. Got my car as promised.
L Peterson
Apr 8, 2023
5
Good customer service, guys at the parts and service were super cool were able to get me in and out pretty quick. And who ever washed my car did a better job then the drive threw car wash ;)
Gerardo Ayala
Apr 6, 2023
5
I’m always delighted with Auto Nation’s professionalism and thoroughness when I have my RDX serviced.
Acey1951
Apr 5, 2023
5
Service team was very helpful. The vehicle is still new and they answered important questions we had and the service was prompt and thorough. We forgot to ask questions or get help with Acura Link as we have been unable to link our car to the app. Perhaps we can get help with that next time. Bob conklin
Robert Conklin
Apr 4, 2023
5
We sold our Chevy Silverado to Dan from AutoNation and it was a pleasure. He made it so easy and fast.
Gale Gourley
Apr 3, 2023
5
Everyone was friendly and professional. Was in and out in no time.
Maria Rojas
Apr 2, 2023
5
We?ve had our Acuras and Hondas serviced here for nearly 20 years! The service department is part of the reason we keep buying Acura and Honda vehicles. Excellent personnel; never over-sell.
AcuraFan
Apr 1, 2023
5
Very good service, competent, and good knowledge.
andrew carey
Mar 30, 2023
5
Tony in the Service Dept was awesome! Reiko is awesome too! Very happy.
Kristi Cossette
Mar 30, 2023
5
Very well done. On time, priced right, great service.
Happy MDX
Mar 30, 2023
5
I?ve been using this dealer for 10+ years for repairs and service and purchased my last two vehicles from them.
Jennifer Schweda
Mar 30, 2023
5
Spokane Valley Acura Service Department is fantastic! They were informative, detail oriented and respectful. When I left, I felt my Acura was well taken care of.
Cindy Paap
Mar 30, 2023
5
I'd like to say that this was the best car buying experience I have ever had. I went in to check out a car I had found on line. My salesman Scott, showed me the car but after looking through the car I found that it would not fit my needs. Rather than try to convince me that it was the perfect car for me, as has happened so many times before, Scott and his manager Tyler, asked questions to determine what I was looking for and offered to keep watch and let me know if anything came in. The next day Scott called with a couple of options and I went to the dealership to look at them, but they too did not meet my needs. I had been looking at other cars offered by AutoNation and found a Mitsubishi Outlander at the downtown store. Scott drove me to the store and we brought the car back to the Acura store where I decided to purchase the vehicle. Long story short, Scott, even though he was the new guy, was knowledgeable, didn't try to coerce me into buying a car that I didn't want and always made sure I was receiving correct information on the cars I was looking at. He was courteous and proved to be a great salesman to work with. He made sure I walked away happy with what I purchased and I am very happy with my car. Thank you Scott and Tyler for a wonderful car buying experience!!!
Frances Perkins
Mar 24, 2023
2
Didn’t fix things they said they would and the finance guy was [non-permissible content removed].
HashiMDX
Mar 24, 2023
1
The finance department Autonation Subaru LIE to the customers to get them to buy extra products. Lenders will NEVER require you to purchase an extended warranty or gap insurance. Those are add-on sales that they make a commission on. Josh in the finance department lied and said they were required to purchase the car. Luckily we were able to cancel them off the loan. Beware of his tactics to make money!!!
Kimberly Patterson
Mar 23, 2023
5
Great service experience.
RAVl SAREEN
Mar 21, 2023
5
I took my car in for service and it was a good experience. They are detailed, friendly and efficient. This service department is the best.
Rick Beebe
Mar 20, 2023
5
Tony and all the staff always go above and beyond to make sure my vehicle is in top running shape and that I am happy with their service!
Sondra Snow
Mar 19, 2023
5
I purchased a 2022 TLX over a few week time frame. The Customer service was outstanding. Reiko was friendly and great to deal with. Everybody involved in the purchase of the vehicle was friendly and helpful. Couldn’t ask for a better experience.
Derek
Mar 19, 2023
5
Nice cars, nice people.
Ida Zona
Mar 18, 2023
5
Bought a vehicle with Jonathan and had a great buying experience. We drove from out of state and we were provided accurate information regarding the vehicle ahead of time. The whole team was impressive and friendly the whole way through. I highly recommend working with Jonathan!
Jordan Rork
Mar 16, 2023
5
Awesome to work with, timely,thorough,personable. I am going to ask if they can service my F250.
Dean Wetzel
Mar 15, 2023
5
I purchased my new integra and worked with Jonathan, Joey and Cole. The experience was seamless. After I took delivery of my new Acura I was introduced to their service department. We set up my first service appointment tocheck up on my new day and when I brought it in had the best experience I could ask for at a dealership. I would highly recommend the group of professionals I worked with to anyone looking for a new or even used vehicle.
Patrick Hazen
Mar 13, 2023
5
Great place to get your car serviced. They are prompt and very genuine.
Tamalyn Lively
Mar 10, 2023
5
Always do great work and I can get an appointment that works for me very friendly people to talk to
Sandi Jo Rice
Mar 9, 2023
5
I've always liked this dealership. I bought my car here and used to service my old Acura here as well. The service advisors are friendly and accommodating.
Pamela Meyer
Mar 9, 2023
5
Seth, our service writer was just awesome. Everything was explained in detail. When a leaking front strut was found Seth even provided pictures of the offending strut for our review. We were given a loaner while our car was in for service which was greatly appreciated. Overall one of the best experiences we have ever had.
Satisfied D
Mar 9, 2023
5
Good, completed service honestly
Davidfish
Mar 9, 2023
5
Great service as always. Even though my vehicle was an older model, they still took great care of me and got everything fixed as requested and gave it a good exterior wash.
Jordan Tally
Mar 7, 2023
5
I love it when the associates pay attention to the fact that we're the ones who need help with our problems. So much so that every time I 'd call Tony would answer or call me back and talk what my car's problems were. His professionalism was outstanding!
Linda Boyd
Mar 6, 2023
5
I had a great experience at AutoNation my salesman was top of the line very polite and help me get things done enjoying my new car
Douglas Olson
Mar 6, 2023
5
I brought my MDX in for a wellness review prior to a road trip. The service was excellent and everything I asked about was dealt with professionally and courteously. I was VERY pleased!!!
Verne Ellis
Mar 2, 2023
5
If I could give Jonathan Gonzales 100 stars I would! Not only was he a genuine, friendly, legit human being...but I did not feel like I was in a car sales room, but having coffee with a friend and getting a BONUS of a new slick ride! Start to finish the BEST car purchase experience EVER!!! If you go to ACURA see JONATHAN GONZALES and tell him MEG says HI!!!! Acura take care of him!
Meghan Mackey
Mar 1, 2023
4
The whole team was great. All very knowledgeable about the vehicles we looked at, and very transparent about service history and vehicle records. The one -price model is also a huge benefit.
Jaren Kelley
Feb 28, 2023
5
The service we recieved was outstanding. Will use their service exclusively for our Acura RDX. Polite and knowledgeable service manager and the tech did a thorough job. They even washed the car!
James Daniels
Feb 28, 2023
5
If I could give Jonathan Gonzales 100 stars I would! Not only was he a genuine, friendly, legit human being...but I did not feel like I was in a car sales room, but having coffee with a friend and getting a BONUS of a new slick ride! Start to finish the BEST car purchase experience EVER!!! If you go to ACURA see JONATHAN GONZALES and tell him MEG says HI!!!! Acura take care of him!
509Meghan
Feb 28, 2023
5
Trustworthy serviced. I never worry about what they do because of the trust they have given me for the last 10 years.
Tom Geelan
Feb 25, 2023
5
After having a local shop do some repairs a couple years ago using 'lifetime warrantee' parts, those parts needed replacement and I've had to have other things that they did redone due to poor workmanship. The factory parts lasted 15 years. I made up my mind that paying dealership prices and get it done by people that know their product and use top notch parts.
Bill
Feb 23, 2023
5
I always feel like I am getting the best care for my vehicle at AutoNation Acura Spokane Valley.
Linsey Aulisio
Feb 21, 2023
5
Service Department is always awesome-Seth is professional and his follow through is stellar.
Denny York
Feb 20, 2023
5
The service department got us in quickly, communicated everything clearly, and got the work done very fast. As a bonus our vehicle looked great when we picked it up. V happy with our experience here.
cynthia Lewis
Feb 19, 2023
5
The guys at the service shop are great!
Vera Pikulik
Feb 16, 2023
5
Kris Williams aka Chief was very courteous and respectful in giving us the time we needed to discuss our purchase, there was no pressure whatsoever. He was knowledgeable and competent and helped us understand all the whistles and bells on our new RDX A-SPEC. Austin worked hard to get us a great deal! Overall we are very pleased with all aspects of our purchase.
Lani Gumm
Feb 16, 2023
5
Great service department. Always friendly and fast. I thought I needed new brakes on my Acura which they could easily have sold me on. They were honest and said that wasn’t necessary this time. I would recommend.
Nathan Denison
Feb 12, 2023
5
The staff was conscientious and friendly. The service appointment took less time then projected.
Stephen Mcintosh
Feb 11, 2023
5
Friendly, eager to please, accommodating, flexible--great staff.
Joe Phaneuf
Feb 8, 2023
5
Great quality cars at fair price. My wife and I love our TLX! Shout out to Rodney for helping us out!
Carlos Arizaga
Feb 8, 2023
5
Everyone at dealership very friendly and helpful.
keeper44
Feb 8, 2023
5
Auto Nation Acura, specially Jonathan, worked to find us a car we needed that worked well. He found one and gave us time to get there and eventually purchase it before other salesmen we're able to sell it out from under us. Good quality car, great condition. Jonathan even protected us from another car that was not good and didn't let us but that one.
David Heglin
Feb 6, 2023
5
Auto Nation Acura, specially Jonathan, worked to find us a car we needed that worked well. He found one and gave us time to get there and eventually purchase it before other salesmen we're able to sell it out from under us. Good quality car, great condition. Jonathan even protected us from another car that was not good and didn't let us but that one.
David Heglin
Feb 5, 2023
5
Anthony in the service department rocks! He was so kind, helpful, and efficient. So appreciated!
Holly Brunner
Feb 4, 2023
5
The meeting went very well the dealership was well prepared I thought the sales person was well prepared the facilities were comfortable coffee was good.
Thomas Arnett
Feb 2, 2023
5
I am one Thrilled customer!!!! My sales person was David Bradley. He has a wonderful personality. He shared with me cars that I could afford. I chose the Ford Fusion. David went the extra mile in locating the car and bringing it back for me to test drive. My car buying experience was very memorable and I appreciate how Autonation made my car buying dream come true!!! Cheers to all from Sales to Financing!!!!! I also appreciated the follow up calls to say Thank you to me for chosing them!!! Thanks again!!!!!
Katreena Greene
Feb 1, 2023
5
I come here to get my car maintenanced, since it is on warranty. The staff is very professional, knowledgeable and kind.
Gabriela Takara
Jan 31, 2023
5
Awesome team. Love my Acura MDX. The sales person was layed back, relaxed and confident he would be able to find us what we needed. We were in the market for a used Honda Pilot but there were only two available, all the way in Bellevue WA! What an upgrade the MDX is, and it was a good deal! Thank you AutoNation and Rodney Brown our awesome salesman.
Yehoshua Moshe
Jan 26, 2023
5
The overall experience was so great and the staff is so friendly, knowledgeable, and helpful. They did a wonderful job communicating throughout the whole process. I would definitely recommend them.
Kaitlyn Richardson
Jan 26, 2023
3
Brought car in for brake noise inspection/repair. Got the car back with same issue, Service manager said the brake Squealing noise is normal on performance car??
H Lam
Jan 26, 2023
5
Friendly staff and fast, helpful service!
Sydney McNeal
Jan 25, 2023
5
My first time in the dealership. I got MDX 2023. I had excellent customer care. They took there time to answer all the questions I had, and explained more information about the vehicles they had. They treat me with integrity. I love the passion and dedication they have in their work. They checked on me 2 days after just to know my experience with the new car, I would go back again. Thank Spokane valley team! You are the best
Beaty Memo
Jan 25, 2023
5
Good job. Made appointment and got in the very next day at my preferred time. They did a nice job with washing car and vacuuming the front car mats which is a real bonus for me
Cdr Darcy Cunningham
Jan 24, 2023
5
I have purchased 5 vehicles over the years from AutoNation Acura and will continue to do so. They are easy to work with, very professional, and honest!
Ryan Stentz
Jan 22, 2023
5
The service department is always great to work with! Seth was very helpful!
Amanda Hart
Jan 19, 2023
5
Quick and efficient service
David Bach
Jan 19, 2023
5
Reiko Johnson of Autonation Acura Spokane Valley has helped our family with buying new and repurchasing old cars over the past several years. Her honesty, integrity and willingness to go above and beyond the usual things required to buy and sell our cars and to help out with all of the details has been amazing. She is THE BEST!!!
Kris F
Jan 16, 2023
5
Quick in and out service! Oil change. Employees were all gracious during wait. They used to provide some individually wrapped snacks but have since removed that. (Bummer since that was a plus during longer than average waits!)
Marisol Garza
Jan 14, 2023
5
Warm and friendly atmosphere. Easy environment to purchase a vehicle, which usually has not been (ever) pleasurable until now
Daniel Humbles
Jan 13, 2023
5
They're always prompt and honest and do good work.
Stuart Lowe
Jan 12, 2023
5
They were very kind and willing to work with me I recommend them For my work on my car in the future
Ken Triplett
Jan 12, 2023
5
Quick in and out service! Oil change. Employees were all gracious during wait. They used to provide some individually wrapped snacks but have since removed that. (Bummer since that was a plus during longer than average waits!)
Marisol
Jan 12, 2023
5
Friendly salespeople, and honest and hardworking staff. Justin was a pleasure to work with
Jason Chernetskiy
Jan 11, 2023
5
Excellent and fast service very helpful and very attentive
Eisael Hernandez
Jan 10, 2023
5
I had an airbag light on my dash. They were able to get me in quickly. They informed me of my options on trying to repair the vehicle. They were friendly and informative.
Ron Keto
Jan 10, 2023
5
Easy scheduling, availability was good, ready to service vehicle when I arrived. Discussed the vehicles scheduled maintenance needs but I only wanted an oil change. There was no pressure to upsell additional services. Oil change completed in a timely manor and results reviewed when completed. Can't get that at a Jiffy lube.
Wayne Leonard
Jan 7, 2023
5
We bought a 2022 Passport over a period of a week. Customer service was fantastic from the person I first texted with to our salesman, the manager, the finance, and the service people.
Christi Harter
Jan 4, 2023
5
Very amazing and helpful dealership and I highly recommend Kris “Chief” Williams who will go out his way to find the right vehicle for you and your budget.
LuCky ChaRmZ57
Jan 3, 2023
5
Great service from walking in he door thru purchasing the vehicle!
Debbie Lusk
Jan 3, 2023
5
David and Jonathan was a great salesman. He have wonderful customer service. He was able to work and get us a GREAT deal on our trade-in and the new used car. Best part, the hot coco was delicious, not water down.
Sysong Vue
Jan 2, 2023
5
We bought a 2022 Passport over a period of a week. Customer service was fantastic from the person I first texted with to our salesman, the manager, the finance, and the service people.
Christi H.
Jan 2, 2023
5
Great service! Service representative were very helpful and friendly. Service was done in timely fashion.
Troy Vannucci
Jan 2, 2023
5
Courteous and complete, as always! I was very pleased that I was given a loner car while my car was being serviced!
Donna Strawn
Jan 1, 2023
5
Timely, efficient, professional.
Yostjacques
Dec 29, 2022
5
Great service experience at Acura Spokane! It is why I always wait for my service until I come to Spokane instead of having the service completed in the Seattle area.
Amy1234
Dec 29, 2022
5
We had a great experience at Acura AutoNation. We were greeted by a friendly team that competently helped us with the vehicle we came to look at. We appreciated their attention to safety given that it was snowy and icy outside.
Shelly Thaxton
Dec 28, 2022
5
Courteous and complete as they always are! I was pleased to be offered a loner car while my car was being serviced! Thank you!
Donna Strawn
Dec 28, 2022
4
Used a $44.99 oil change coupon Acura sent to me in my email. On the coupon it states that the service will be completed in 45 minutes or less or your next oil change service will be free. It took 90 minutes to complete my service. While paying for the service done, no mention or offer for the next service free was addressed. I feel the $44.99 deal was a fair price, but if you are going to guarantee a 45 minute turn around in your add, you should honor it/offer it to the customer.
Ted Hoff
Dec 28, 2022
5
Amazing experience. Jonathan worked so hard and even let my 4 year old watch Disney plus and Netflix on his laptop. We were taken care of so well, I will not hesitate to come back for our next purchase. THANK YOU SO MUCH TO THE ACURA OF SPOKANE VALLEY! You guys made our experience great!
Matthew Mottaz
Dec 27, 2022
5
Buster was great! I bought a car from Honda AutoNation 10 years ago and haven’t been back because the process was so stressful so each new car purchase has been done elsewhere. However, after the interactions with Buster I would consider returning my business there. He was friendly, straightforward and easy to work with!
Jill Walling
Dec 27, 2022
5
This is my second RDX I purchased at this dealership. The service I have received for my recent visits has been stellar. Anthony and Tony were both professional, personable and funny!
Rosi Day
Dec 23, 2022
5
AutoNation Acura Spokane service department provides honest advice and information about your vehicle. They have worked on my daughter's car and helped me with only needed repairs at a fair price. I would highly recommend this group.
Kim Rose
Dec 22, 2022
5
We had our first oil change yesterday on our '22 RDX and were totally satisfied with the service. Not only did they change our oil, they took care of our tire pressure, checked other items and washed our vehicle. Tony went over the bill (prepaid service) and explained what was done at this visit and what to expect in upcoming service visits. These guys are true professionals!
Roger Blanchard
Dec 16, 2022
5
They do great work and never try to sell me something I don’t need. I’ve been a customer here for 30 years.
Pat Killien
Dec 13, 2022
5
I’ve taken my 2020 here for periodic service/maintenance and they’ve done an excellent job. They even washed my car on this last visit.
Chance Italiano
Dec 9, 2022
5
AutoNation Acura Service Dept is AMAZING! To Tony is polite and always helpful. Because of the service Tony and his team provide I will purchase another Acura from AutoNation.
K Carlson
Dec 1, 2022
5
I stopped in for a tire pressure monitor issue. They quickly told me what the problem was and offered to solve it without me even asking. While they were fixing that I remembered a rattle in the back end; they chased warranty and options to fix it and ultimately ended up fixing it under warranty, with a small copay which was fine. My experience exceeded my expectation. I was very happy with the three guys that were helping me. I was very impressed.
Mike I
Nov 30, 2022
5
I always take my 2014 Acura RDX to Spokane Acura. I do this because I know I will always receive the highest quality, expert and prompt service that keeps my vehicle running so well year after year. The service technicians are so courteous and focused on the best customer service possible. I will never go anywhere else for service and I will buy my next RDX at this dealership.
Elizabeth Hodgkins
Nov 30, 2022
5
Chief gave me a great deal! They offered me a trade in value that nobody can match and sold me their Integra 6 speed with a few packages installed at msrp! I drove 4.5 hours for that deal and it was worth every inch of the way. Chief went over everything about the deal and the finance manager offered a few optional packages but he is not the type of will scare you style tactic if you don’t get one. We did a quick walk through with the GM to confirm their trade offer can be done based on how my car looks. I came in at 10am and on my way home at 11:30am so pretty efficient team they have. I will come back to Autonation Acura of Spokane if an Integra Type S indeed comes out in the future. This is one if the best dealer I ever worked with!
kIkOmAnStEr 81
Nov 25, 2022
4
Auto-Nation was an easy company from which to purchase a vehicle; in our case, an MDX A Spec. We love the car and dealership follow up has been good. I would definitely recommend this dealership.
Rick Small
Nov 25, 2022
5
This Acura dealership has a service department that is highly professional, clean, and staffed with very knowledgeable technicians. They serviced my MDX, the work was performed in a timely manner. My vehicle was returned cleaner than I took it in.
Carl Dunn
Nov 24, 2022
1
While attempting to cancel an extended warranty and gap insurance, I was treated like s&$t. Left numerous messages for finance manager, Mr Broenecke, he never called back. Dealt with a different finance guy, Justin, who gave incorrect information. Called the dealers manager, another Justin, he never returned calls. I had to reach out to corporate to finally get the items cancelled. Everyone I dealt with at the autonation Acura were absolutely unhelpful, rude.
C D
Nov 24, 2022
1
Son bought a car here and was deployed a year later. Sold the car and the nightmare ensued. Attempting to refund the overly priced extended warranty and gap insurance was met with not just resistance but refusal. I was given incorrect paperwork multiple times. Phone calls were not returned by the finance manager nor the dealership manager. I even had the finance manager laugh at my frustration as he said he was there to help. Help as the last thing he ever intended on doing. After a month I called corporate and got in touch with the COO. Low and behold the exact paperwork sent to the dealership and ignored was enough to get everything cancelled and refunded. With checks in hand it’s now time to make sure this dealership is given the reviews it deserves.
Jacks Mom
Nov 23, 2022
1
Dont buy from here
Aaron Barnett
Nov 22, 2022
5
Excellent service, courteous and respectful
Margaret Jones
Nov 21, 2022
5
Great service, competitive prices, friendly staff- everything you expect from a dealership service department but rarely get. I will only have my RDX serviced at Acura Spokane. No reason to even consider anyplace else.
John Leoncavallo
Nov 21, 2022
5
They made the buying experience quick and easy. I would absolutely sell to them again!
Jessica Ramsey
Nov 21, 2022
5
Fast, efficient, friendly, and looked for ways to go above and beyond my expectation. Thank you!
Eric Bonnema
Nov 21, 2022
5
Great customer service seems to be missing at a lot of business but not here at Acura Spokane. They went above and beyond and have won me as a customer for life. I was in town for a weekend trip and had a nail in my tire on a Saturday. Went to discount tire where I bought the tires and it was over a 3 hour wait to get it fixed. I previously had a great experience at Spokane acura so figured I would try them. On a Saturday morning, the service team was able to see me right away and had the tire fixed in less than 20 minutes!!! On top of the fast tremendous service, they didn’t charge me a penny to fix it. ABSOLUTELY THE BEST CUSTOMER SERVICE EXPERIENCE!!! First visit. Great service and good value. Honored a 15% off coupon that was expired by a few days. Provided me a loaner car during service which helped tremendously.
Joe baune
Nov 19, 2022
5
I took my 2016 MDX in to have a remote starter installed, not knowing one came with the car. The mechanic started the install then saw I already had one. They put the car back together, topped off the antifreeze and didn't charge me anything. The service manager could not have been friendlier or more professional. I will always bring my MDX to Auto Nation for service and any new Acura we may buy. Gary Maddock
Gary Maddock
Nov 18, 2022
5
Efficient and quick service. Friendly staff!
Heidi Burk
Nov 17, 2022
5
Been going to Acura for 2 1/2 years. I absolutely adore the service team. Tony,Seth, and West have always been honest with me. I appreciate everything they do to help my family with our car.
Brenda Contreras
Nov 16, 2022
5
These people are always amazing!! The tech that checked me in and out was wonderful!!
Wilma Hughes
Nov 14, 2022
5
Excellent service.
Alaina Hawes
Nov 12, 2022
5
Purchased our 2021 TLX a little over a year ago from this dealership. This is our second routine service for our car. The service was quick, professional, friendly, fun, affordable and we felt confident having only Acura trained professionals provide service for our Acura, which we still love and never had a problem with. AutoNation sold us this car and have taken care of us since our purchase. The folks that work there are A+ people and we'll for sure keep doing business there even though they're two hours away. Well worth it. Thank you.
Jim
Nov 9, 2022
5
Purchased our 2021 TLX a little over a year ago. This is our second routine service for our car. The service was quick, professional, friendly, fun, affordable and we felt confident having only Acura trained professionals provide service for our Acura, which we still love and never had a problem with. AutoNation sold us this car and have taken care of us since our purchase. The folks that work there are A+ people and we'll for sure keep doing business there even though they're two hours away. Well worth it. Thank you.
Jim
Nov 9, 2022
5
I have purchased Toyota at Autonation Toyota Spokane, Mercedes from Auto nation Bellevue. This is my first time shopping for a car at Auto Nation Acura. Spokane. The salespeople from Cliff GM to Rodney, Tyler are very professional, no pressure, no back and forth. They tried to make me feel comfortable buying the Corvette (If you like it, you buy it). After the sale, they followed up to make sure that everything was fine. Thank you, I would refer friends and family to this dealer.
Hung Lam
Nov 6, 2022
5
Everyone there is friendly and very helpful during the whole process. They even take the time to answer questions and assist with the whole buying and after buying process.
Elizabeth Reynolds-Moe
Nov 5, 2022
5
Great experience with Chief to get my car! He was kind, patient, and super helpful in showing me all of my options. Everyone was super nice and made the process such a pleasant experience :)
Grace Cunningham
Nov 4, 2022
5
Great experience as always . Service department people are so awesome😍 Never take my car anywhere else10/10
Judy Erpenbach-Senn
Nov 3, 2022
5
The secret is out! About four months ago I got into a new vehicle thanks to Rodney Brown from Acura AutoNation and my honest review..., I wish I would have done it sooner! Thank you Rodney Brown and AutoNation for pairing me with the car that can keep up with me!
Krissty Schooler
Oct 27, 2022
5
Great customer service from both the service side and the sales. I will definitely be returning to do more business with them.
Jaylin Navarro
Oct 27, 2022
5
Fast, efficient and went beyond the call to make sure my car was taken care of!
Steve Allen
Oct 25, 2022
5
Great dealership! work completed as promised and even washed my car! This is the only place I will take my car for service!
Art & Susan Andrews
Oct 21, 2022
5
Jonathan Gonzalez was very helpful thru the entire process, great communication & customer support. It was a very smooth & comfortable sale. Thank Jonathan for your professional work.
kaceyburke
Oct 19, 2022
5
I just bought my first car yesterday and Tyler(Kirby) kept me up to date on the arrival of my new 2023 Integra! He made sure that I was comfortable all through out the day from my long drive from Pasco. Cole and Justen made the finance process easy and answered all the questions I had with ease.
Jennifer Partida
Oct 15, 2022
5
The service techs are knowledgable and helpful. I haven't had to wait long once I got there either. It was done in less than an hour. Acura Spokane Valley will go above and beyond to better serve you and leave your car in tip top condition.
Laura C
Oct 13, 2022
5
Great customer service. The mechanics do a thorough job. Thanks for taking good care of my car👍
Susan Hoyle
Oct 11, 2022
5
I only take my Acura to AutoNation Acura in Spokane Valley. The service is phenomenal; always friendly, helpful, and pressure free. The prices are affordable. The work is A+; my car runs like a dream. There are always appointment to work into my schedule.
Terreca DeFehr
Oct 10, 2022
5
Always fast service with a smile. Staff is very nice and make you feel at home while you wait.
Tammy Shaw
Oct 6, 2022
3
Service was great, sales team was not good
Jody Boutz
Oct 3, 2022
5
My 2003 Acura 3.2CL has been serviced here since new. 150,000 plus miles later and still running great! Thanks to excellent employees like Service Manager Seth, who go above and beyond expectations.
Richard A Freeman
Sep 30, 2022
5
I just wanted to take a moment to commend the AutoNation Acura Spokane Valley dealership for their stellar service and customer experience! Particularly David Bradley who went above and beyond for me throughout my car buying process! I came to the dealership hoping to drive away with a gorgeous 2012 Audi A5 and David did everything possible to make that happen for me that same day. The car I purchased was a manual, and David not only gave me the opportunity to properly test drive the vehicle before purchasing it, he managed to TEACH me to comfortably drive a manual car in about 25 minutes despite me having ZERO prior experience doing so. You honestly can’t buy that level customer service. The entire AutoNation family made the process as easy and painless as it could be and I never once felt pressured or uncomfortable at any point during my visit. I couldn’t be happier with my purchase. If you’re a prospective buyer looking for a great deal on a premium car and the best sales reps you could ask for, look no further than AutoNation.
Dorian Stephens
Sep 29, 2022
5
Beyond pleased with the customer service! This is a dealership you walk into and feel welcomed and not pressured! The gentleman that helped David, and Cole were absolutely amazing and answered any and all questions or concerns I had! The entire process of getting a new car went very smooth while also getting fresh hot beverages of coffee and hot cocoa. I recommend this dealership and the two gentleman who helped me. Thanks again for a great experience! I’m loving my new car!
Carly Bowman
Sep 28, 2022
5
It was a great car buying experience at Spokane Acura. Reiko, David, and Cliff were super helpful. I had to make some changes after ordering, but the team worked with me to get the right vehicle at the right time for me. They didn't put any markups on my MDX and they put in the options I wanted without taking advantage of the car shortage situation. Thanks!
Mark Kwon
Sep 21, 2022
5
Justin and Rodney treated us right at Accura Spokane Valley. They made what can be a stressful event as effortless as possible. Definitely will be back when needing a vehicle!
Anorak
Sep 19, 2022
5
It was a fantastic experience from start to finish. Anna was my salesperson, and she was incredibly kind, not pushy, and very thorough. If you are looking to buy a car, I highly recommend Anna and her team. Financing was easy, and the whole team made the experience painless and stress-free.
erica meisgeier
Sep 18, 2022
5
I always feel satisfied when I bring my precious car to you ,”Alfie” is an OO3 Acura MDX . Very special , my inheritance from my mum and dad 💖
Diane Pooley
Sep 14, 2022
4
I love the guys in the service department here! They listen to my explanations and fix what is wrong. They work with my busy schedule and I've always gotten a loaner or they have payed for a rental while my MDX is with them. I would give 5 stars but they are more expensive than everybody else. Thank you to all the staff there, it's actually fun interacting with this dealership!
Bridgette Eminger
Sep 13, 2022
5
Thank you for the professional and speedy service. I know my car is in great hands here. Seth was a pro. I appreciate the open communication and the clean waiting area.
Danni Lee
Sep 5, 2022
5
Had an awesome experience at Auto Nation Acura! Everyone there was helpful, knowledgeable and fun to work with. I worked with David, Cliff and Christian. All terrific! LOVE my new Integra A-Spec!!
Kina Liversedge
Sep 2, 2022
5
I came here for an oil change and left with some peace of mind. My service advisor Anthony did a great job of not just telling me about my car, but also educating me and giving me advice on my situation without any pressure to purchase anything extra. I am new to the area and extremely thankful I found you guys, I will definitely be back, thank you again Anthony!!
Daniel Dorantes
Sep 1, 2022
5
No pressure sales experience. Justin Robb was very knowledgeable about the vehicles we looked at. Just a great experience
Chris Hall
Sep 1, 2022
5
Amazing customer service! It’s worth the drive for me to come here from the north side.
Andrea Glass
Aug 23, 2022
5
Dave Nokes single handedly repaired my MDX in record time. His attention to detail is the reason I continue to utilize this dealership for all aspects automobile related.
Eric
Aug 23, 2022
5
Seth was able help with all my crazy needs….yes I’m that customer the needy one. Great service fast and timely
Shawndee Goddard Rohde
Aug 19, 2022
5
I recently bought a new Acura MDX here and it was such a great experience! Justin was awesome to work with. The whole process was and didn’t take an entire day like most places. I came right after work and within about 2 hours I had my new car! From start to finish it was seamless and even my kids weren’t bored, which a lot to say. I would definitely go back in the future to purchase another vehicle. I couldn’t say enough about their professionalism and care for customers
Kreg Holly Woodbridge
Aug 19, 2022
5
The sales staff was helpful and easy to work with. The finance staff helped me find a great rate on my auto loan. Overall i am very happy with my service and would recommend them to anyone looking to buy a new or used vehicle.
na yeah na
Aug 17, 2022
5
This service department for Acura is extremely customer focused. I enjoy driving there even though there are closer places I could get oil changes. Whenever I've had a question about operating the multitude of tech features they jump right in and patiently show me how and explain well.
Susan Wallace
Aug 15, 2022
5
Always positive vibes and great service. They are patient and understanding and actually took the time to listen to my needs. I've bought my last 3 cars from them and any time I had a question about my car it was always answered in a timely manner. I recommended this dealership to all my friends and family and to anyone reading this review. If you truly want 5 star service choose Acura of Spokane Valley!
Notorious Mozart
Aug 12, 2022
5
I have purchased several cars over the years and most often I hated the experience. The service after the sale was mediocre at best. That is NOT the case with AutoNation Acura Spokane Valley! My sales gal was simply the best! I am forgetting her name now but every time I come in for service she greets me with a warm smile and I tell all my friends to go see her. The service department is also top notch. As a women, in the past I felt like the service advisors didn’t think I knew anything and sometimes would try to take advantage of my implied lack of mechanical knowledge. The team at AutoNation Acura are kind, honest and they give you great advice on how to proceed with maintenance and repairs. When I bring my car in, I feel like a queen. They take such great care in every detail. I love AutoNation Acura Spokane Valley!
Christina Petit
Aug 12, 2022
5
Had my MDX in for an oil service and tyranny flush . The gentleman that I worked with was excellent in explaining everything to me that was done. He recommended other things I might need in future. Was very professional and courteous. Thank you for job well done.
Connie Wilson
Aug 10, 2022
5
Acura Service in the Spokane Valley is great! They know how to take care of their customers. I wouldn’t go anywhere else.
Courtney Stolp
Aug 9, 2022
4
Product update Repair. Easy to quickly schedule an appointment, repair was done ahead of time, and a free car wash and vacuum that was better than the high end washes I pay good money for. For being a dealer shop with a large chain, the experience felt quite personal and high quality. Recommended
Vince Brown
Aug 1, 2022
5
I have used Automation Acura for the past six years, They have always exceeded expectations, in service and friendliness. Great people to deal with.
Service man
Jul 27, 2022
5
They provide great service and honest advice on what needs to be done in the future. Very conscious to communicate the best options for my budget while making sure my car is properly maintained. Their customer service has always been amazing which is reflected in how spotless my car is washed when I pick it up. These people are platinum level to work with.
Walter Maxwell
Jul 26, 2022
5
Very professional, friendly and knowledgeable personnel. They delivered the Acura that we were searching for.
Tim Dove
Jul 26, 2022
5
The staff made it easy with my busy schedule to get my car serviced. They set me up with a loaner. Another shop told me my brakes needed to be done now! Mine were inspected by Acura Autonation and they said they were barely worn. I feel I can trust them to only do what is needed. Thank you!
Ramona Schimmel
Jul 26, 2022
5
Great service had a professional experience with AutoNation Acura keep up the great work 👍
Lee Davis
Jul 20, 2022
5
They were all super nice. It was a very good experience and environment.
Jennifer White
Jul 20, 2022
5
We had our Acura serviced due to am extended warranty issue. Everyone we talked to was super friendly and helpful! Would definitely recommend!
Heidi A
Jul 19, 2022
5
Reiko was awesome! She helped me find the car of my dreams!!! I have been recommending to everyone to visit her the next time they are looking for a new vehicle.
Toni Bee
Jul 18, 2022
5
Service was fast, courteous & efficient.
SuzAnne Fabricus
Jul 15, 2022
5
I really like the staff and quality I experience here! Great communication, friendly and excellent service and follow through.
Beth Wallbank
Jul 12, 2022
5
I love Auto Nation Acura. They have always been very helpful and do a great job on my car. They are very upfront about what I need done on my car and the status of everything. When another shop told me my break pads needed to be changed, luckily I waited for my next oil change. The guy told me that I didn’t need them done yet and wouldn’t for a while. I was able to have about 4 oil changed until I got them done. They have always explained to me why stuff needs to be done and what they look for. They give me the statistics on my car which is great. I’ve always had great Alain me ta as well. Overall I feel more than comfortable taking my Acura TLX here and having them work on it.
Brooklyn Rose
Jul 7, 2022
5
The service guys were great, checked out my battery,and gave me a great tip on how to start it ,when it won't start.. they jumped right on it when I arrived... thanks guys....
Donnie Jones
Jul 6, 2022
5
Had a great experience with Justen at Spokane AutoNation Acura. Was shopping for my 17 yr old and had looked all over Spokane and even online out of state. Found a certified used BMW 330i xdrive that was value-priced in our price range. Test drive was easy, 1 price policy was fair and low doc and admin fees made this deal work. We are extremely happy with our purchase and feel like we got a great deal.
Chris Eichorst
Jul 6, 2022
5
I appreciate the continued friendly, courteous, and professional experience I receive at Auto Nation Acura service department. I trust their information and maintenance on my vehicle which makes me feel safe and confident when driving. Thank You also to the washing crew who make it sparkle.
Donna Seil
Jul 1, 2022
5
The customer service, professionalism, and Thoroughness on Service for my car was very appreciated thank you guys
Sensible Sprinkler & Irrigation
Jun 30, 2022
5
I have actual friends who haven’t helped me in my move as much as Daniel Gorey. I can’t say enough good things. His kindness and helpfulness moved me to tears.
Kari Nixon
Jun 24, 2022
5
The service advisor Seth was great! Took my car in on time and fixed what I brought it in for and also repaired other items found upon technician inspection. The repairs were completed quickly and at a fair price. Car was washed and returned clean.
Rob Hinebaugh
Jun 23, 2022
5
I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very helpful with all of the questions. I would recommend this dealership to anyone.
Robert Howard
Jun 15, 2022
5
I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very helpful with all of the questions. I would recommend this dealership to anyone.
Robert Howard
Jun 15, 2022
4
Great prices, and great customer service!
Jac
Jun 15, 2022
5
I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very helpful with all of the questions. I would recommend this dealership to anyone.
Robert Howard
Jun 15, 2022
5
This is the second vehicle I have purchased from the AutoNation group. We live over 350 miles away and would drive to purchase from them again! Reiko is absolutely the best to work with, prompt, attentive and incredibly caring! We loved working with her!!! Also, loved Christian the red bearded finance guy, he was a hoot!!! And Brian, what a great guy with the biggest heart! Thank you for being so caring and gracious! The idea of a fair price, and a clear trade in value with no BS is so refreshing!!! These guys are top shelf at what they do! Best car buying experience ever and I've purchased a few! We will be back, you can count on that!!!
Juliet Blick
Jun 11, 2022
5
Always done right and on time.
Jerry Klein
Jun 8, 2022
5
Great customer service! Reasonable prices.
Adrienne Rosenzweig
Jun 4, 2022
5
Dan was very easy to work with, friendly, and very diligent with our time as we drove two hours to proceed with this sale and had doctor appointments while we were up in the area. All in all it was a very positive experience thanks to Dan!
Summer Millage
Jun 2, 2022
5
Great to work with. Honest and they did everything to anticipate my needs. Definitely exceeded all expectations.
Ken Atwood
Jun 1, 2022
5
Recently purchased a pre-owned RDX from these guys. They were great to work with. The sales process was painfully slow (took over 3 hours). However, they make up for it in their service department! Wesley is fantastic and keeps you informed along the way. Happy to have a nice place for service.
Donielle Lacasella
Jun 1, 2022
5
I worked with Rodney Brown and Austin Spargur recently to purchase a vehicle. They were both great to work with. I would definitely recommend AutoNation Acura Spokane Valley!
Amy McKenzie
May 24, 2022
5
Friendly and helpful staff! Just had an oil change this week and was happy with the service provided
Alisha Hugo Melrose
May 20, 2022
5
We had our Acura RDX serviced at AutoNation Acura Spokane Valley recently and we were very pleased with that service. The shop was clean and the service tech was professional, courteous and explained what services were required. Our car was returned cleaned and all maintenance completed when promised. The completed job was explained to us in detail and they also pointed out what services to expect in the future.
Kenneth Bull
May 9, 2022
4
I have bought most of my recent vehicles from Autonation Honda. Decided to go with Acura this time and found the team to be excellent! The process was slow with the lack of availability of new vehicles but the team did a great job of helping me get the vehicle I was after......Justin was very personable and did a great job of keeping in touch with me!...
Robert Matt
May 8, 2022
5
Scheduled oil change. They staff was friendly, honest and efficient. They told me it would be 1 hour and 15 minutes and they were right on. Great service! Thank you! Nancy and Rod
Nancy Mahlke
May 5, 2022
5
AutoNation Acura Spokane Valley had phenomenal service and very helpful staff. It was a swift and easy process to get my car fixed. Excellent service! Even took time to wash my car.
Mimi Kestle
May 5, 2022
4
Generally our experience was good releasing a new 2022 MDX. The sales person was very accommodating, provided regular updates and had a good understanding of the features. We were disappointed in the amount of time it took to complete the transaction (3 hours which included a test drive.) Dealership facility and amenities are a bit dated and lacks the feel of a luxury car dealership. The car itself has a much improved user interface and updated and functional interior that is expected for a Acura/Honda products.
David Barker
Apr 30, 2022
5
These guys are fantastic. This is the only place where I have trusted the "pre-purchase inspection". When I missed something on a vehicle I bought, they immediately assisted me and corrected MY screwup with no additional cost!. I will always go to them first in future purchases.
Carl Tenney
Apr 27, 2022
5
We took our Acura RDX in for an oil change (Seth was great) and were offered a free estimate on its value. After talking to a store manager about the possibility of trading in two of our vehicles for a 2022 4Runner we went home to think it over. Returning the next day we took them up on their offer, negotiated on a small price difference, and went home with a new ride. We did however spend more time than we wanted in the process. It seems that short handed is the issue everywhere and the fact that 8 people/couples decided to purchase a vehicle that same afternoon. Thank you to Austin and Mona for getting us started down the road, Doug for doing the business end and especially Dan for hanging in there with us through it all. It was definitely a first time experience for purchasing a vehicle this way.
AlanandAmy Royce
Apr 27, 2022
5
Mrs Cathy Frederick is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1,000 she made over $12,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: cathyfrederick867@gmail.com Or WhatsApp: +18504466717
IG Pho Raw
Apr 23, 2022
4
Perhaps the process could be streamlined and automated more than it currently is.
Jeff Nicoll
Apr 22, 2022
5
Seth in service made all the difference when helping with a trim imperfection on our new MDX. He made the trim replacement perfect. Seth rocks and deserves a promotion and/or raise! This is the 2nd time he has come to our rescue with a solution!
MLo
Apr 20, 2022
3
Overall the process was ok. I believe I could have received a higher value for my car. I received several calls and voicemails, asking me to make a decision about selling to autonation. I would have appreciated just 1 follow up call/voicemail. I don’t feel it is necessary to hound people. Rodney was great to deal with. The manager we dealt with at the dealership wasn’t my favorite. I found his demeanor to be crass, and felt that he treated the staff disrespectfully. The selling process took several hours, and I would have liked to be forewarned of that, instead of waiting around not knowing when it would be finalized.
Patricia Sanford
Apr 19, 2022
5
Got a great car from Acura. Great service. Rodney Brown was a pleasure to work with, no hassle friendly helpful service. I had one minor issue and they fixed the problem. I would definitely recomend Acura of Spokane.
Steven Barnett
Apr 18, 2022
5
David helped me, and did amazing. 3 other dealerships were frustrating, long processes. David answered my phone call, got the info he needed, and had me out the same day with my dream Camaro. Amazing staff, with great work ethic.
Hyrum Eacho
Apr 13, 2022
5
Great experience, very friendly easy process to purchase a great quality vehicle. Highly recommended
Sean Docherty
Apr 6, 2022
5
Very friendly in the service department. From me just explaining over the phone what was happening with my mdx they knew what was probably the problem. Completed the job quickly. The only thing I would suggest would be a shuttle service to rental car places as I was from out of town. My car drives better than it ever has.
Michelle Mainwaring
Apr 4, 2022
5
I want to say thank you again to Keiko, Matt, and Doug for their incredible customer service. They provided a great atmosphere, an abundance of help and advice, and assisted me to get a car I love and will keep for a long time. If you want an Acura, and don’t know where to start, go to Auto-nation Acura in the Spokane Valley, and you will be in good hands!
tyron rucker
Apr 3, 2022
3
Not too bad of an experience overall but they needed to fix a few things they missed in the detailing so we brought it back and they worked on one area —not all of them and brought the car back super dirty. When you’re paying $45k+ for a car you would hope they would honor their commitment to the detail and also bring the car back from the detailer clean. We had asked for a little paint pen to fix a few of the paint chips and was told we’d get that and didn’t get that either. And we also were missing on of the floor mats and are still waiting to see what they will do with that. It felt like once we bought the car we weren’t as important.
Donna Brandt
Apr 1, 2022
5
Prompt service and even washed the car unlike some nearby dealerships
Dean Wetzel
Mar 31, 2022
5
I’ve owned my Acura RDX for 9 years and have only taken it to Autonation Acura Spokane Valley. They always are professional and take excellent care of me and my car.
Jennifer Schweda
Mar 30, 2022
5
Great service! I had a great experience at Acura! They walked me through the whole process, explained everything, and answered any questions that I had.
Jenna
Mar 30, 2022
5
Dan was so helpful and fantastic! This was the best car dealership experience I have ever had.
Madisen W
Mar 28, 2022
5
The sales team there are knowledgeable, friendly and willing to work out a deal.
Antonette Barker
Mar 26, 2022
5
Great service experience as a first time customer. They were great to communicate with, did everything I asked, and went above and beyond to assure my satisfaction.
gh79
Mar 23, 2022
1
I did buy a $20k car cash on 3-10-2022 with the 5day/250mile return. Called on the 14th/161miles, check engine light came on, steering wheel Rios out of my hand while turning. Left voice-mail for 3 days, no one could help me besides the manager (Brian) on the 4th day finally talked to a Ryan and he told me I was out of luck. I didn't necessarily want to return the car and if I did I would've bought another one from there. But the game is, ignore calls until the 7th day so I have no choice.
Nikki
Mar 23, 2022
5
My wife and I had the pleasure of working with Justen Robb. We told him the car that we were interested in and what works best for us and he was very helpful in every way possible. There was no pressure and the entire process was very comfortable. We came from 3 hours away to purchase our vehicle and will definitely be going back when we are ready for another!
Luis Sanchez
Mar 17, 2022
5
I trust Seth Campbell with my life, and that is why I bring my car to the Autonation Acura dealership for all my service. I know the work will be done, and any issues brought to my attention are not just feints to get me to spend money on unnecessary repairs/replacements.
Mark Altmar
Mar 16, 2022
5
What I wanted was in inventory and the car had low mileage. My salesperson was fantastic!
Debbie Dirks
Mar 15, 2022
5
The service department at Acura AutoNation is always a pleasure to work with. They are friendly and efficient, make a point of above and beyond the call of great customer service. Always a treat to catch up with Reiko while I’m getting my oil changed.
Karly Davis
Mar 7, 2022
5
Very friendly service, quick and easy process. My sales person David is very knowledgeable.
Jin Lo-Tomblin
Mar 6, 2022
5
Thanks AutoNation Acura for taking care of all but one of my dash warning lights. I appreciate your work and advice. I do find it odd that Acura (manufacturer) would cease making some parts for vehicles still on the road!) Good thing it’s not a meaningful part🤣🤣
Catherine Scott
Mar 4, 2022
5
Friendly, fair and caring!!! Not there to rip you out!!! Dan is the BEST!!!
Mary Boulton
Feb 23, 2022
1
No one picked up went to voicemail , Left a message on the recorder for a call back looking for parts never did hear back from them
James Mott
Feb 12, 2022
5
Mona (sales) and Chris (finance) we’re both super amazing and helped us with trading in our truck and getting into a new car! They were both hands down wonderful and made us feel welcome. We will definitely be back for our car buying needs!
Kylie Cislo
Feb 11, 2022
5
Completed service on time. Answered my questions. Plus washed and vacuumed my very dirty SUV
d cunningham
Feb 9, 2022
5
Service Dept. always friendly and efficient. I went in for an A1 Service and thought I might need an alignment job too. They checked alignment for no charge and said it looked good. Some places would have charged and done an alignment that wasn't necessary. Free car wash is a bonus.
Bob and Diane Babler
Feb 9, 2022
5
Great customer service and very helpful with todays market very hard to find what you want or need for the right price , staff at autonation Acura was very helpful and understanding of what we were looking for .. however minor things floormats in the used car were bad had to pay to have new ones and found out the car only came with one key ..so having to spend a couple hundred to get the second is a bummer Overall experience was great remember go there extra mile to make sure that the customer is taken care of even on a new used car especially when paying a hefty penny for a car .. overall team was great in listening to what was asked.. keep up the great job
Daniel Swartz
Feb 2, 2022
5
I needed a car with 4WD for my new work commute and AutoNation Acura Spokane Valley came through with a car, but they showed me a car that I would use in my personal time with my hobbies! Thank you to Reiko & Eric for helping me out!
David Bluff
Jan 28, 2022
5
I needed a car with 4WD for my new work commute and AutoNation Acura Spokane Valley came through with a car, but they showed me a car that I would use in my personal time with my hobbies! Thank you to Reiko & Eric for helping me out!
David Bluff
Jan 28, 2022
4
Great staff, sales person was not at all pushy and answered all pf my questions
Alicia Hoffman
Jan 26, 2022
5
Reiko Johnson, did it again! She is phenomenal and easy going! She helped me a second time finding the perfect family SUV for me. She has also helped me through a difficult search for a replacement care. I had the perfect Acura MDX I bought 8 months prior. Sadly, it was totalled in an accident and having to find something I would love again. I came to her with hard to meet expectations. She took what I gave her and she delivered.
Kayla Laabs
Jan 25, 2022
5
I just LOVE working with Reiko! she found us our second perfect family suv. and it's just as good as the first. thanks for everything!
Kayla Laabs
Jan 25, 2022
5
Auto Nation Acura is amazing every time we go in to have our vehicles serviced. They are always upfront and honest and never over charge. They are never pushy or rude. I will continue to take my vehicles to them ans recommend others do as well!!
Brooke Schaum
Jan 23, 2022
5
Outstanding service department. Attentive to detail. Great customer experience.
Gary Weber
Jan 20, 2022
5
Highly recommend checking out this dealership. If you are thinking about purchasing an Acura, go to AutoNation Acura in Spokane Valley. Everyone we had contact with was professional and knowledgeable and friendly. David is the best! Every transaction went smoothly and even after buying our car, they are still willing to answer questions. The customer service department is great too! Our RDX should be good to go for as long as we own it.
Ruth Comptom
Jan 18, 2022
3
I LOVE the service depart. The staff there is always great. The only part I don’t love is listening to the salespeople (when not with customers) when I’m waiting for my car to be serviced. It’s soured me a bit to maybe buying another car there. This time legitimately not one sales person wore a mask. Only the service department. I get it everyone has their own opinion. But if I’m sitting in your waiting area with two masks please don’t get with in 6’ of me talking to another person without wearing a mask. I don’t force other people to wear one but I do appreciate a business respecting my decision to wear one as I’m around people who are high risk. For what it’s worth my service advisor always put on a mask. Which was appreciated. I know everyone has different opinions, so thanks for respecting mine
MaryBeth Bryant
Jan 17, 2022
5
I’m very happy with my first service visit!
Maria Hassard
Jan 17, 2022
5
Absolutely wonderful experience! Not only did Dan constantly keep me informed of the status of my new vehicle, he was very patient and answered all my questions. He took time to update on the vehicle, call us to answer all of our questions, and took time on his day off to help us. He made the process of buying a new vehicle super smooth and easy! We will definitely be returning!
Megan Deffenbaugh
Jan 12, 2022
5
We were looking for a new luxury SUV to replace a 2019 BMW X4 that we had recently sold. We were also wanting to trade in a 2016 BMW 428 as part of the deal. We decided on a 2022 Acura RDX, and Auto Nation Acura had one in transit that fit our needs. Auto Nation offered us a good trade-in value for our 428 with very little need to negotiate back and forth, and were great to deal with during the whole process. They were upfront with the price and information and, unlike other dealerships in Portland I’d tried to deal with, they didn’t try and slip in extra charges or items we hadn’t discussed or agreed to. Unfortunately, thanks to the ridiculous supply chain issues going on nation wide, they added a significant amount of profit to a few dealer installed options, but at least they added the options rather than like most dealerships that were simply tacking on additional dealer profit with nothing in return. Our salesman was great, and since we are from out of town and dealing via text and phone calls, he was very responsive and communicative, even well after hours. Everyone we encountered at the dealership was friendly and helpful and made the experience pleasurable. I’d highly recommend Auto Nation Acura to anyone looking to buy a new or used car.
Jeff Thornock
Jan 11, 2022
5
We had the best experience we could have hoped for with AutoNation Acura. I’ve been working with Reiko for nearly 2 years to find the right car. She was patient, thoughtful, and consistently communicated and listed to our needs. When the time came to buy, we were blown away by the quality of service from the entire team. Not your typical car buying experience; much better! We would highly recommend buying your next vehicle here.
Taelor Danielle
Jan 9, 2022
5
We had a good experience with AutoNation in Spokane Valley! Such a good friendly team! They had to resolve our problems with short period of time and excellent customer service!
Yelena Bezzubenkov
Jan 2, 2022
5
The service department is top notch. They go the extra mile! Super friendly and knowledgeable.
Jimmy Morrison
Dec 31, 2021
5
The crew at Acura are the best. The rates are reasonable, they are courteous, but best of all, I can trust them to take care of all my cars. I have total confidence in their workmanship and diagnosis of what needs to be done to keep my cats in top running condition.
Ron Criscione
Dec 30, 2021
2
I drove 200 miles on winter roads for a truck that ended up have a worn out transmission. Their incoming inspection report said transmission fluid was dirty, but that wasn’t shared with me before my trip. I bought a different truck but then the high pressure to buy their extended warranty started. I went there to buy a used vehicle, knowing there is no warranty, having one pushed on me was very frustrating. When I declined the warranty their mood of the entire purchase changed and it felt very awkward. The one positive thing was the sales rep that helped me, not the same one I talked with before my trip that didn’t look at or share the inspection report. This gentleman was very helpful and was good to work with.
Brian Havlovick
Dec 29, 2021
5
Dave and Jeff are the best Auto Techs in Spokane. Mark and Seth, the Service Advisors, make the visit pleasurable. These are the folks that keep me coming back to get ALL scheduled maintenance on both of our MDX's.
Jeff Ripley
Dec 23, 2021
5
Had service done on my MDX. They were extremely easy to work with, as always..A legit peerless customer service experience.
Eric Witt
Dec 19, 2021
5
The service I received at AutoNation Acura was great. I had a scheduled oil change and was in and out in an hour. I received a detailed list of everything that was checked on my car and drove out with a nice clean washed car. The process was efficient and Mark, my service advisor, checked in with me to let me know the car was almost done. Mark was awesome to work with and I could not be happier☺
Tammy Schindler
Dec 16, 2021
5
Great service and kind people
Scott Wright
Aug 23, 2021
5
We recently had our timing belt replaced according to the recommended schedule and took advantage of the service discount we received in the mail. The work was first rate (as always), on time, and our MDX runs like new. Wesley and the folks in the service department were friendly and helpful. I'd recommend them without reservation......
John W. Calkins
Aug 11, 2021
5
Although the time we spent with AutoNation Acura in Spokane Valley Washington was short it as amazing. Thank you Tyler and James! We were able to do our pre-shopping online and really narrow down our search, we were test driving the vehicle we liked within 5 minutes of being on the lot, and we purchased the Jeep and we’re on our way within a couple hours of stepping on the lot! Thank you so much it was time well spent!
Jessica Stickney
Jul 27, 2021
5
Had a great experience! Rodney was awesome and got a great vehicle at a great price.
Adam Hoover
Jul 12, 2021
5
A knowledgable and friendly staff that is also accurate with their time estimates. They haven't tried to sell me something I don't need.
Curt Donner
Jun 22, 2021
5
As usual my service at Acura was great
Barbara Tiplady Hammer
Jun 10, 2021
5
I worked with Mona, she was fantastic and committed to helping in every part of my purchase. I forget the name Of the finance guy at honda.. John I think. He was very helpful and an all around great guy. I would highly recommend this place to anyone
Adrian Dear
Jun 9, 2021
5
I rarely write recommendations but my experience with Spokane Valley Acura has been exceptional. They work for and earn a 5 star rating. I had a very pleasant time working with Reiko during the entire buying process. This went smoothly, but nothing stops there....they take care of my RDX with a regular maintenance and service schedule. Interaction with their service department has always been efficient and professional. They let me know what is recommended for each service appointment and what to expect for the next. Seth makes sure I get shuttled to work on time and when I return to pick up my car I find it freshly washed. Like I said, 5 star rating.
Susan Perry
Jun 6, 2021
5
I've been taking my car here for 15 years. They are always wonderful to deal with. They show me exactly what needs to be done and what can wait until next time. I appreciate that they wash and vacuum the car. Wesely spent extra time with me to discuss issues with the clock. So appreciated.
Laura Borhauer
Jun 6, 2021
5
I went in to purchase a new RDX. After being toyed with at other Acura dealers, the bearded manager there stepped up and saved the day. He greeted us, took a drive with us, appraised out car, and sold us a new Acura. His involvement will not be forgotten. Thank you
Neil
May 25, 2021
5
Mark and the crew are so helpful and friendly. They bent over backwards to get the service for my car performed even though I didn’t have an appointment. I will always service my vehicle here and when the time comes to buy new I will return here. Wonderful crew.
Julie Sowa
May 15, 2021
5
Friendly, professional staff who made every effort to accommodate our expectations while buying a new vehicle. This is our second Acura from AutoNation, so that speaks volumes in itself.
MJQ
May 15, 2021
5
Great service! Nice, friendly and only recommends work that needs to be done.
Timothy Murphy
May 10, 2021
4
It was alright found a rig for winter. I really had a great time searching for my new car, besides I went to a dealer in Airway Heights they gave me the run around. Thanks Auto Nation you helped me a lot.
Laurie Watt
May 8, 2021
5
Friendly and efficient service department, definitely recommend. Warm and inviting waiting area, appreciate the the good coffee. Reiko is always a breath of fresh air!
Karly Davis
May 3, 2021
5
Knowledgeable staff. Very friendly. Have always had a good experience with them.
Mishael Smith
Apr 22, 2021
5
There service department is fabulous! They get you in and out in a timely manner. Very professional.
Wendy Lynn
Apr 19, 2021
5
Very thorough. Don’t suggest work that doesn’t need done. Honest evaluations.
Ken Alldritt
Apr 6, 2021
5
Service employee was professional, pleasant and very accommodating. They only provide the service to your car that is needed so I trust this dealership.
CS
Apr 5, 2021
5
The Service Department performed a routine oil/lube/filter service and inspected the brakes per request. We appreciated the assessment of the brake wear, and the fact that the service department did not take the opportunity to recommend a premature replacement. We have had our vehicles serviced by Seth Campbell for two and a half decades now, and both respect and rely on his honesty and judgment in our automotive maintenance.
William Carleton
Mar 30, 2021
5
Great experience, would recommend. Fair trade in value.
Rachel Jamison
Mar 30, 2021
5
I had the easiest, quickest experience in getting my new car. Everyone was so helpful and definitely did everything I asked for and more. Thank you guys.
Cassandra Meese
Mar 29, 2021
5
Another great trip to the Service department. They are always friendly and helpful. This is why I keep coming back.
Justin Hoskins
Mar 25, 2021
5
Excellent efficient sales staff. Tyler was a great sales person not pushy at all. Follow up has been excellent as well. Highly recommended.
Phil Eager
Mar 21, 2021
5
All our auto service is done by AutoNation Spokane Valley. We couldn’t be happier. The service is done to perfection. The staff is so friendly and accommodating.
Mary Indgjerd
Mar 20, 2021
5
Tyler our Sales Representative was extremely knowledgeable and patience with us. He took the time to explain all the new technology on the vehicle and answered all of our questions without hesitation. After the sale he stayed with us most of a day going over the vehicle setup and making sure we were comfortable with our beautiful new Acura. We highly recommend this dealership.
Shirley HOOPER
Mar 16, 2021
5
Nice and very knowledgeable sales person Tyler and office manager Eric .... great product good experience
Barbara Lund
Mar 15, 2021
5
I?m so thankful for Mark and the whole service department at Autonation Acura!
Michele Jacobs
Mar 15, 2021
5
My experience with Autonation had a rocky start combined with some hard feelings... I ended up purchasing a nicer newer car and John made the process so painless for me! Thanks to Eric and Chase (?) as well. You guys are all awesome. 🏁🏁
Lexi Elsom
Mar 13, 2021
5
Such a tremendous sales and service group! Seth and Mark is Service are second to none. And Reiko is Sales is superb!
Scott Wetzel
Feb 19, 2021
5
Clean, quiet waiting room. Everything explained clearly. Friendly atmosphere
Ken Clement
Feb 11, 2021
5
Fast, friendly, professional and no nonsense. One of the few service dealerships that I truly trust. Thanks, Seth.
Jay Leoncavallo
Feb 2, 2021
5
I have owned two cars in my adult life. I bought my first one (1999 Acura TL) from Acura in Spokane Valley and loved it for 14 years. Then, on my birthday, I decided to give myself a new car. Where did I go? AutoNation Acura! I still own my 2nd Acura TL and will likely go for a 3rd in the future. I Love These Cars and have always felt like family at my Acura dealership.
Annie Rose Miller
Jan 27, 2021
5
Nicola Hiller was awesome! I love my new car, HOWEVER I was given the option of 2 different loans, it was on a Sunday Jan 10th, I was told the finance guy would call me on Monday and let me know which loan I was given and I still have not heard from him, so the financial side of this purchase review is still not good.
Debbie Bair-Warner
Jan 16, 2021
5
Since I purchased my Acura RDX the service has been excellent. They helped through the learning phase of all new technology included on the car. Every service appointment the staff is courteous, prompt and never try to sell me anything I don?t need.
Terri Symbol
Jan 11, 2021
5
Timely...friendly...everything explained well
Merilee Jordan Dinneen
Jan 7, 2021
5
I was very happy with the deal and the level of service I received.
Connie Richards
Dec 27, 2020
4
Overall very helpful, fixed a sales problem promptly and got me the car I wanted within a few days. Everyone was incredibly friendly and followed up to make sure I did not have any questions with my new car. Despite a few stressful moments I would highly recomend this dealer to friends/family.
kat.taylor
Dec 26, 2020
5
I had my tire and rim replaced after hitting a curb and received excellent customer service and the job was done correctly.
Stephen Barnes
Dec 21, 2020
5
Always great service. Friendly and professional. On time for appointment.
Mary Kunkle
Dec 5, 2020
5
I highly recommend automation Acura! They provide very professional and expert care.
Ryan Stentz
Dec 1, 2020
5
Always friendly service and fair prices. They are honest with the work they are going to perform in advance. Nothing hidden.
Janet McDonald
Nov 20, 2020
5
Best car buying experience i have ever had. Salesman was knowledgeable and extremely helpful. I was given the best possible price.
James Payne
Nov 13, 2020
5
I was recently in for a routine oil change on my MDX and as part of my service they noted that a few things needed attention. Rather than having to come back later, they fit me in and got everything done. Mark at Auto Nation Acura is courteous, thorough and professional. I trust his recommendations completely. The waiting area is comfortable and nice.
Peggy Beebe
Nov 12, 2020
5
A very nice crew with great service at reasonable prices. I highly recommend them if you're looking for vehicle service or the purchase of a fantastic vehicle.
Walt Sines
Nov 5, 2020
5
recall air bag inflator 2001Acura TL.. Customer service was exceptional.. I was given an appt and on return my car was taken care of and I was on my way .. The desk(RAY) told me all about the repair and was very detailed on our discussion .. This my old baby and I appeciated your concern.. Thank You Angelo
Angelo Chavez
Nov 5, 2020
4
Pleasant, kind, personable, friendly. Seemed knowledgeable.
Jimmy Cabiad
Oct 20, 2020
5
Their rates are good and they do good work. I trust them to take care of my care and not try to sell me something I don’t need. Seth and Mark are great. Even that guy with the beard in the showroom is ok..... sometimes. Just kidding. Super good dealership.
Ron Criscione
Oct 12, 2020
5
Reiko Johnson, thank you for your attention, patience and help! I like my new car!
Yelena
Sep 19, 2020
5
Mark provided a clear and thorough discussion of the maintenance work that was performed, as well as options for less service. And he did not push me to try to buy the upgraded service. Also, he kept me informed during the service work which I really appreciated.
Michael
Sep 14, 2020
5
This was the 2nd service since I purchased my Acura MDX. The service department is outstanding. Seth, my service technician is very personable, knowledgeable and reachable. I will continue to take my Acura to this dealership because I know I will be treated right!!
Jo Olson
Sep 3, 2020
5
Very happy with my purchase, service was great and the over all experience was easy.
J E S
Aug 29, 2020
5
Excellent low-pressure sales team. They trusted us to take the car for a spin without a sales rep, which was extremely nice. It allowed us to review the car with no high-pressure sales person. They also gave us an unbelievable price for our trade in. We are very happy we chose AutoNation Acura.
Tara Figgins
Aug 20, 2020
5
They have always done an excellent job on my vehicle and go out of their way to get me in right away when I have a problem. Both Mark and Seth are great to work with, they take time to explain my needed repairs and offer options on big maintenance issues that need to be done! Thanks guys!!
Debra Moore
Jul 9, 2020
5
The service department went out of their way to do an excellent job. I appreciate the professionalism and quality of work.
Leo Simpson
May 25, 2020
5
Easy process great people. I found the car listed online and wanted to make sure I got first crack at it. Showed up at 730am and it was in service getting brakes. Waited for it to get done and our sales lady was prompt to get us test driving. We were sold on the people here long before we were sold on the car. We will do business here again!
William Floyd
Mar 12, 2020
1
Bought a used Toyota Matrix that they claimed passed a 200 point inspection. After driving about 1000 miles mostly by highway the transmission totally failed. Acura would not stand behind the car and did nothing to help.
Jim
Mar 8, 2020
5
Was very impressed. Schedule appointment on line. Service writer was courteous and efficient. Reviewed completed work and future recommendations. Never felt pressured to buy something As enjoyable of process as could be in getting a ehicle serviced
Steve Fazzari
Feb 27, 2020
5
Took care of rattle in sunroof that has been there since I bought the car
Joel De Vries
Feb 18, 2020
5
Everything about Spokane Valley AutoNation Acura was first class. From sales to service everyone is courteous, helpful, and knowledgeable. I especially like the fact that they tend to you after the sale plus, you can't find a better value on the market than an Acura.
David Link
Feb 17, 2020
5
They kept me notified of findings and repair costs, they also went the extra mile by adjusting my door at no charge to me when they noticed the door stricker plate was loose and would soon be causing me problems. They were done when they said they would be and even washed my car before I picked it up. Very happy with the service I receive there.
Debbie Moore
Feb 14, 2020
5
We had been looking for a car for a couple months. Reiko called us the same day this Acura was traded in. The whole process was quick and painless. AutoNation met our needs and we now own a dependable car to drive for many years to come.
Ray Hamilton
Feb 6, 2020
5
Bought my 2nd Accura RDX this time around. I had a fabulous experience with my TL for 15 years. Never had a problem like I had had with my Fords. Never going back. The staff at Autonation Acura are professional, courteous and treat you like family. A great experience with salesforce: Reiko and now Brian! Much thanks to all!
Linda Wing
Feb 6, 2020
5
Great service, staff very professional. Work done in a timely fashion and left with a clean car!
Clarice Garcia
Jan 30, 2020
5
Great experience all around! Sales associates Tyler and Nicola were so nice to work with. Both very knowledgeable and friendly! Finance manager Robert answered all my questions and addressed any concerns I had. Everyone had a great sense of humor and really made the whole process extremely comfortable! Best car buying experience I’ve ever had! Thanks you guys! 100% recommend working with AutoNation!
Andrew Franklin
Jan 10, 2020
5
We are always pleased with our experience at the Auto Nation Acura service department. Costs and service are always explained to us prior to working in our car and then an explanation of what work was completed and what was found is always thorough and complete. The staff are excellent to work with and the wait area is comfortable and clean,
Rhonald Holm
Dec 19, 2019
5
Great experience friendly staff and clean waiting area
Bruce Schuh
Dec 19, 2019
5
The service was accurate and on time. Seth and Mark took care to explain the process.
Apolonio Coronado
Dec 13, 2019
5
Timely and complete . Great staff and service as needed for the repairs.
Richard Balyeat
Nov 12, 2019
5
Mark is easy to work with and goes a step beyond to make sure the repairs are understood by me.
Karen Rowe
Nov 6, 2019
5
Just love my Acura TSX and the service department. I get treated like a Queen. Thanks Reiko for the help with my hot ride.
Tammy Shaw
Nov 2, 2019
1
Start my deal with texting a salesperson today. I had interest in 2008 Ford F350. I have a 2007 Ford F350 ask for a trade value of my truck. It was lower that I cared to accept. So I thank the salesman for his time. Then I received a text basically my truck had no value at all. Once again I thanked him for his time. Then another text message stating that my truck had spent 9 years in Canada, which I knew. The Carfax on the truck I was interested in shows it spent twelve years in Canada. Unbelievable expense.
Bob Spangler
Oct 31, 2019
5
Service Mngr Mark was excellent. Service was done on time and car was washed. All very efficient.
Frederic Duffy
Oct 18, 2019
5
The facility was clean, the service was perfect. I received a loaner car for my convenience and the repair was under warranty.
Debbie Heth
Oct 8, 2019
5
Very friendly service. I went for an oil change and left with a clean car. They even fixed the leak in my tire.
Ginger Palmer Sullivan
Oct 7, 2019
1
Scratched and chipped my car. Only went to check alignment
Rikki Byrnes
Sep 24, 2019
1
So my daughter take her car to Autonation Acura in the valley this morning to get her alignment check. She got her car back with large patches of paint chips and scratches in multiple places. She spoke to the service manager Seth and the general manager. She was told it was from a buffer, her car got egged and finally the clear coat was bad. Interesting fact is it was washed and waxed on Sunday and sat in the garage until today. There was no damage to the car until it went to Acura. It shouldn’t surprise anybody that nobody will take responsibility for their actions anymore. Disgusting dealership, I would recommend everyone stay away from them. The sad part is a young girl working full time and going to school now has to pay for damage they caused but refuse to accept responsibility for.
Chad Young
Sep 24, 2019
5
Seth in the service dept. is wonderful to deal with. He has a good team able to diagnose problems and get them fixed. Always pleasant and willing to explain everything being done. Thank you Seth!!
Sue Binger
Sep 17, 2019
5
Tyler was our salesman. He was very considerate and patient with us. He explained things very well, and sometimes more than once.
Roy Hannah
Sep 4, 2019
5
Great experience! Everyone in the team was willing to help and it was a no pressure, easy process! Nicola was so knowledgeable, patient & just all around awesome! 5 ⭐️ ‘s!
Angela Asbury Wiese
Aug 3, 2019
5
Service n Sales departments very friendly n helpful.
Patti Leishman
Jul 25, 2019
5
They were very prompt completely our service. Answered all our questions. Service was great.
Delia Acord
Jul 18, 2019
5
I can't believe how low mamy payment is on my new lease. MUCH better than my boring Lexus.
Mdx man
Jul 17, 2019
5
Prompt service on our 2014 RDX oil change with a last minute appointment. Staff always friendly, courteous and helpful, with a loaner available to do our errands (we live 85 miles away from dealer in Moscow, ID.
Robert Magyar
Jul 9, 2019
5
The sales people are very nice and helped me get the car I wanted. I appreciate how they have stayed in contact with since to make sure my new car is working out for me.
Judy Miller
Jun 3, 2019
5
I bought a 2019 MDX in Boulder CO (we live in eastern Montana) and took it to a campus visit in western Montana, 6-hours west of home. It was -30F and the battery in our 10-day old MDX died overnight. Acura Roadside called a AAA contractor but they weren’t able to start it so a transport was arranged to take it to the nearest Acura dealership... two states away at AutoNation Acura in Spokane. I was really stressed having my car that far away so I called to speak with the service department and got Seth Campbell. He was so terrific to work with and kept me appraised every step of the way! He was more consistent at contacting me and advocating for me than the Acura Client Relations person assigned to us. I appreciated his help so very much! He greatly reduced my anxiety during that experience!
MTbluesky
May 30, 2019
5
Had a great experience at Acura 𝐀𝐮𝐭𝐨 Nation, Tyler, Eric, Nicola and Russ were very professional and helpful and not pushy, would definitely do business there again
Chris Wolf
May 24, 2019
5
Had a great experience as usual with Auto Nation Acura in Spokane. Great people and totally honest. No over selling.
Linda Denchel
May 23, 2019
5
Overall top notch experience. Took longer than expected to get the car once we made a choice but we were not in a hurry and made that fact perfectly clear. Communication was excellent, we were continually contacted with updates during the transaction. Our salesman Ron was great to work with!
Gerald Harris
May 16, 2019
5
Brian Freeland was awesome to work with on everything and really went above and beyond to provide exceptional service!
Amanda Hart
May 1, 2019
5
Ron C. was great to work with. Very nice experience.
Robert Nockleby
Apr 30, 2019
5
Great service ?. was in and out in no time. They did a great job
Carol Condefer
Apr 18, 2019
5
Mr. Murphy explained clearly what to expect and answered all my questions. He is very courteous. Work was done timely.
Polo Coronado
Apr 3, 2019
1
After trying to reach their GM, Russ, by phone (even leaving several messages with his employees to give him) for 3 days regarding my brand new car needing a COMPLETELY new transmission at 3k, (yes, 3000) miles, I finally went in person to visit and discuss options with him. He basically told me “sorry but I’ve been really busy with other stuff” and offered no sympathy, no compassion, nothing. Just said it is not his issue but rather Acura’s and they are sending a new transmission. End of story. Really? Is it normal to need a completely new transmission in a brand new vehicle?? I let him know I’m unhappy with their “not our problem” attitude and his lack of response to my phone calls and told me and I quote “I’m too busy on Monday mornings for phone calls until after 2:00” What?? Too busy for customers?? Well he obviously doesn’t know the value of customers. I will never purchase anything from them again and will be sure to share my experience with others! I have a 5 year warranty on my new vehicle and will be looking for recommendations for service elsewhere. I love my brand new fully loaded MDX, but hope I didn’t buy a lemon! Buyer beware! Find a different place to buy your Acura/Honda vehicles.
Janie Smith-Briggs
Mar 18, 2019
5
Very attentive to us from the time we walked into the dealership
Kathryn Kenner
Mar 4, 2019
5
My wife and I had an amazing experience buying our 2019 Acura RDX SH-AWD A-Spec at AutoNation Acura in Spokane Valley. The Acura we chose was a 14 year upgrade compared to the Lexus we traded in. The electronics and computer advancements were overwhelming for me and my wife. Our Sales Associate, Nicola, was very patient, understanding, and helpful. She took all the time needed to familiarize us with all the features. She helped us set up all the personal settings and linked up the phones. Nicole and all the staff at AutoNation Acura Spokane Valley welcomed us and treated us like family. We are sure that future relations with Acura Spokane Valley will be at the same level of exceptional service. One more thing. I love big block engine performance. When I drove this four cylinder engine RDX, I was blown away at the accelerating performance. Looks and performance of our Acura are awesome. The price was very competitive and we felt no pressure from Nicole or the Sales Manager, Eric, during the whole process. Truly a great team to work with.
Tim and Joan
Feb 22, 2019
5
I found them to be easy to work with, helpful, and very approachable. They took care of setting up the technology in the car so that I didn't have to struggle. The new Acura RDX is a great ride. Looking forward to good times in it.
Brett Simpson
Jan 1, 2019
5
They did a good job.
Elmerphd
Dec 20, 2018
5
Just purchased a 2016 Acura MDX Advance. So happy with my new car. I would highly recommend these folks if your looking for a new or used car! Eric and Nick ROCK! So laid back and easy going! Love this place! We will for sure be back!
Missi McGuckin Bozarth
Dec 12, 2018
5
Great experience with the Service Department. They were very helpful and worked hard to find ways to save me money on repairs for my car.
Karen Long
Nov 8, 2018
5
The service writer I spoke with was understanding as well as courteous during my visit.
Jim Yancey
Nov 5, 2018
5
They are awesome! Quick, in time and respectful.
Gretchen Satran
Oct 31, 2018
5
Really enjoyed working with Brian. He represents your product very well, is responsive and professional. He made the purchase of our automobile enjoyable. And of course, we love the car!
Ruth Fitzgerald
Oct 19, 2018
5
The staff is always friendly and down to Earth. I’ve enjoyed working with them for over 10 years and will always go back. The service department is efficient, kind and honest.
Kelley Mathia
Oct 13, 2018
5
Nick, was extremely good to us. It was getting late by the time the sale transaction was completed but Nick still took the time to explain the options of the vehicle. We went back last weekend, he took time out to show us again how some of the options work. We would recommend Acura to our friends based on how we were treated on the sell of this product. Oh by the way....we love the 2019 Acura RDX!!
Mitchell Long
Oct 6, 2018
5
Been coming to Acura service in Spokane for over 20 years. They work hard to make your experience comfortable and are accommodating. Good folks!
Jonathan F
Sep 18, 2018
5
We bought our first Acura here and couldn't have been more pleased with the process. This car is in high demand and we were very eager to get it, the entire sales team did a fabulous job keeping us in the know as to when it would be in. Their knowledge and enthusiasm was awesome! We will be back when it's time for another new car.
Kathleen Cronquist
Sep 12, 2018
5
Excellent experience buying new RDX from Autonation Acura. Josh Evans was considerate and very helpful. No pressure.
Wendy Brown
Sep 3, 2018
5
We purchased a acura HS MDX 2011 . And Reiko Condo Johnson was are sales person. And she is great. Very helpful and went above and beyond in helping us . Great service. I would do business with Reiko again .
Tom Bush
Sep 3, 2018
5
Efficient, friendly, professional - our fourth purchase at Auto Nation Acura, Spokane
Frederic Duffy
Aug 22, 2018
1
Went there to purchase a truck last Friday and as I was filling out paperwork for this truck they told me I couldn't buy it because some one was on a plane to look at it. They should of pulled it off their site instead of getting my Hope's up. Bottom line first come first serve.
Richard Kramer
Aug 13, 2018
5
The Service team very helpful in servicing my car. Nice comfortable waiting area.
Patty Hodgson Reinhardt
Aug 7, 2018
5
Good people having time for the customer. Their readiness to listen and answering questions is spectacular.
Patrick Baraza
Aug 7, 2018
5
What a great team of people working there. The best experience I ever had buying a vehicle. �
Judy Jetson Peichoto
Jul 21, 2018
5
Just bought our second Acura from AutoNation and couldn’t be any happier with our experience. Reiko went out of her way to make everything as easy and streamlined as possible. We will definitely be back when it’s time for another Acura!
Keytha N Brent Jordan
Jul 4, 2018
5
I have always felt very comfortable bringing my car in for service. They are very honest in telling me what I need to do to keep my car in top running condition. Very friendly and always make me feel welcome!
Jodi Ribail
May 23, 2018
5
Josh Jenkins is the best sales person we have had. Great experience over all with AutoNation Acura. Love my new RDX!
Kathy Kraus
Apr 24, 2018
4
The sales associate (Brian) was the best I'd ever worked with. But I was disappointed and a bit irritated with the paperwork aspects. After 3 weeks my paperwork had still not been sent to my local Motor Vehicle office and I had to call to get the ball rolling.
aquint17
Apr 5, 2018
5
It is our first time to buy a new car in Acura dealer in Spokane valley, WA . Brian is the sales representive of our new car Acura RDX . He is very kind and professional and overall the buying process is very pleasant and enjoyable!
Lihua Jia
Jan 21, 2018
5
I went to Auto Nation Acura to get a car. When I pulled in a was Greeted by Aaron Mann. A wonderful, very kind Gentleman. Instead of driving lot to lot he asked if he could pull up all the cars on all there lots on line for my price range. That went perfectly. I found the car I wanted to test drive. It was dark so we set an appt for the next day. Upon showing up the next day Aaron had the car waiting. The car was gorgeous, drove perfect and I fell in love. He did the paperwork with Brian and I signed, waited to complete the final paperwork and then Aaron showed me a little about the functions and I went on my way. It was the best buying experience for a car that I have ever had. Thank you Aaron!!
Bonnie Medlock
Jan 21, 2018
5
I was treated wonderful by all employees,even though I was a walk in. The staff is very knowledgeable and also listened to my concerns. I was charged very fairly for what was done. They were very prompt on the time frame. I couldn't ask for anything more. Thanks for the great service.
Julie Gleave
Jan 18, 2018
5
Thank you AutoNation Acura Of Spokane Service Dept for your quick, professional, and friendly service. As out-of-towners needing a fog light replacement after an unfortunate meeting with a slippery iced I-90, you took care of us expediently. Thanks again!
En-May Mangels
Dec 15, 2017
5
Great service dept. They explain what service is involved and keep you up to date.
Ron MC Mackin
Nov 20, 2017
5
We had excellent service and attention from Reiko Johnson, who spent lots of time with us, and helping us get the exact car we wanted. She is very pleasant to work with and wants to make sure you are pleased after the sale and know how to use all that the car has to offer.
Denise and Bob
Nov 16, 2017
5
I received a notice from Acura Corp. that there was an issue with my car and needed to be taken to an actual Acura dealership for repair, which we don't have in my town. I drove the two hours to Spokane to have this work completed. The service department was great! They were friendly and fast. When I returned to pick up my car it was even washed and vacuumed! That was not something I was expecting for recall work. I highly recommend Spokane AutoNation Acura!
Whitney S.
Nov 13, 2017
5
I was very pleased with the customer service and quick replys when i was trying to find a car . They were very helpful in trying to help me find a car to fit my needs. This is my 2nd car i purchased from AutoNation Spokane and just as pleased as the first time i bought 3 1/2 years ago. I will purches my next car here because of the reliabilaty and customer service i recieved. Thank you Brian Rohm and Reoko for all you did to find me my car.
Gina Bossini
Oct 30, 2017
5
We found a used Flex at Acura. It was clean, in great condition and a great price. Reiko, our sales rep, answered all of our questions and made the buying experience very easy. Everyone at Acura has been very helpful.
Susan Thompson Duckett
Oct 26, 2017
5
Since purchasing my 2005 MDX and then replacing it with my 2017 RDX I have been a very satisfied customer of AutoNation's service department. I wouldn't go anywhere else for service. A huge shout out to John and Tony--they are great!
Phyllis Stanyer
Sep 27, 2017
5
Very good service. Service was well explained. Took car in right away and I was not kept waiting long for service to be completed. Waiting room was clean and confortable.
Rita Whiteford
Sep 23, 2017
5
Shout out to Tony in the service department!! He worked hard to get me the best price on parts for my 2011 MDX! Great service and friendly people. Thank you! I will definitely be going back for all my Acura service needs.
Christopher Side
Sep 21, 2017
5
I had an awesome experience!! I love my new MDX!! It wouldn't have been possible without Aaron Mann, my Sales representative. There isn't an Acura dealership where I live, so had to drive 3 hours to get to Auto Nation Acura Spokane Valley. It was so worth it. The staff was extremely friendly and worked with me to get exactly what I wanted. They found my car, since it wasn't on their lot, and added the additional features I wanted. It was ready for pick up within a weeks time. So great!! Picked up my new car and had the best experience. I was treated with respect from the entire team. I'm an electronics dummy, but Aaron was able to show me how to work everything on the dash console. Drove home and never looked back. Would recommend to anyone who will listen, Auto Nation Acura Spokane Valley and Aaron Mann. Thank you!!
Robin Brannum
Sep 17, 2017
5
The buying process was very simple and overall went quickly. Staff was very friendly and informative.
Dawn Pitts
Sep 6, 2017
5
It was the most pleasant auto purchase process we have ever had!
Wayne Logan
Aug 17, 2017
4
Service manager took car for a ride to find rattle, very helpful.
Tandi Brayson-foster
Aug 4, 2017
5
Great Service - they were efficient, helpful and fairly priced.
Frank Duffy
Jul 26, 2017
5
Bought a new Acura MDX, Made the process fun and easy. Highly recommend them
Annette Littleton
Jul 25, 2017
5
Excellent service. Didn't try to sell me anything I didn't need. Cleaned my car too! 😀
Michael T Smith
Jul 19, 2017
5
Thank you! Acura Spokane Service Dept! John, Mark and Tristen! You took the best care of me and my car��
Karilynn Hardan
Jul 1, 2017
5
Excellent service on my 2012 MDX. Final use of my prepaid services that I had since 2012. So may be going elsewhere for service since I now have to pay and this dealer in Spokane is 200 miles away
Gary Filcher
Jun 26, 2017
5
Great experience at Acura Spokane Valley. Service department is top notch.
Lisa Olson
Jun 22, 2017
5
Last year we purchased an Acura RDX from Reiko Kondo Johnson at Auto Nation in Spokane, Wa. We were looking for a Acura MDX this year and because of the service we received, we contacted Reiko again. The buying process was easy and Reiko went out of her way to answer all our questions and make recommendation about the different MDX models. We decided to buy the 2017 Acura MDX with Technology. We would buy another Acura from Reiko and will refer family and friends. Ike Yakima, Wa.
Ike Purdy
May 23, 2017
5
This is my dealer, I have been happy with them for twenty years
Ryland Davis
May 3, 2017
5
Arrived very early, thought we would have a long wait,not so. Repair was completed 5 minutes before our appointment time of 10:30. 100 plus mile trip home we were back in Pasco by 1:00. Nice Dealership!
Rod Lewison
May 3, 2017
5
service advisor was courteous, friendly, helpful and honest about future maintenance expectations and great service this visit
Daryl Alvernaz
May 3, 2017
5
This Acura service department is absolutely fantastic, period. They have the best service around, always treated with respect, compassion and understanding when diagnosing a problem. However I have found that parts prices are a bit higher when compared to other Acura dealerships, margin levels are too high. I have purchased parts from a dealership in Tempe, Arizona at a significant savings. This Acura Team is outstanding for sure!
Roger Priest
Apr 23, 2017
5
It was a fair and pleasant experience. This is my 3rd car purchased from this AutoNation and they have all been excellent experiences.
Carol G.
Mar 17, 2017
5
Very pleased. The salesman, Anthony, had all the right answers. Hope he does well there.
Shelley Autrey
Jan 31, 2017
1
We worked through Brian on the sales team and he was great to work through the entire process. However, their new imposed "no haggle" pricing only works if their vehicle is priced appropriately, which ours was not. After looking through numerous sites and checking the market they were high by about $1K. They also had the vehicle priced as if it was in pristine condition, which it was not. A few dings and scratches here and there were left for us to find. We waited another 4 days after purchasing the vehicle so it could go through certification and be cleaned for us while they also installed a remote start for us. After getting the vehicle back, they either didn't notice or forgot to install a piece in the rear driver side door and I need to take the vehicle back in next week to have it installed. And finally, it took nearly 3 hours from the time we walked in until the time we left. Considering we had already agreed upon the vehicle in question, i have no idea what took so long... All in all it wasn't the worst experience we have had purchasing a vehicle, but far from the best. I did appreciate working with Brian as he did what was within his power to keep us informed and patient as we waited.
Ryan Donckers
Jan 22, 2017
1
We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone’s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I’ve called him back twice and he’s “too busy” to take my call or return my call. I’ve also emailed the manager, Russ Norman and he hasn’t responded either.
Terrie Nerren Urbas
Jan 20, 2017
1
We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someones desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. Ive called him back twice and hes too busy to take my call or return my call. Ive also emailed the manager, Russ Norman and he hasnt responded either.
Terrie206
Jan 20, 2017
1
We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone?s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I?ve called him back twice and he?s ?too busy? to take my call or return my call. I?ve also emailed the manager, Russ Norman and he hasn?t responded either.
Terrie206
Jan 20, 2017
5
Joshua did a great job getting us into the RDX. He let us drive 3 different models of the RDX and explained the features each had. The hardest decision was which color to get. The nice thing about Autonation is there was NO hard pitch or push to buy. A great experience. Will be back
JamesM
Jan 12, 2017
5
I got what I paid for, very professional service on my TL. All of the work done was explained real well. Will be coming back.
Robert Crow
Oct 16, 2016
5
Just bought a 2017 MDX from this dealership and the experience was smooth and easy. Josh Jenkins was a pleasure to work with and I would definitely buy from AutoNation Acura again!
Tori Arnes Irwin
Oct 11, 2016
5
Always do a good job and are very detailed with vehicle inspection. They checked the vin number for recalls and let me know of upcoming brakes issues.
SteveO
Oct 4, 2016
1
outstanding facility housing a plethora of helpful personnel.
G Lee
Sep 17, 2016
5
First time buying from them, and I just gotta say their service is just as good as Acura's reliability. The managers were very professional and communicated with you on a person level. Reiko for president! that young lady is awsome, other then the fact that she held out on letting me know she drove the new NSX! � I will definitely be coming back soon for my next vehicle purchase.
Jordan Tally
Sep 14, 2016
4
Took vehicle in for warranty repairs on backup camera and moon roof, and regular service for transmission and rear differential fluid change. Fast and friendly service, prices comparable to any other dealership rates. They explained each line item in detail and gave me choice to complete or not. However they did not find a "problem" with backup camera and did not have one in stock to change and verify. Disappointing since that was the primary reason I took it there. Not a short drive for me to get there.
4th MDX
Aug 15, 2016
5
Was treated very professionally! Very nice facilities. I will use this deal or in the future.
Volkert
Aug 3, 2016
5
We'd like to thank Josh Jenkins At Auto Nation Acura .it was a pleasure dealing with this young man We were impressed his knowledge of the vehicles we drove. The Information he provided was Helpful in making our decision. There wasn't any pressure to purchase the vehicle we were able to think about it overnight My husband said ""I want to buy a vehicle from Josh even if it's not This car " because he was so impressed with him.
NewRider
Jul 9, 2016
5
I had a great experience purchasing my new car from Autonation Acura. I started by getting a quote on Edmund's. Autonation honored the deal making my car buying a dream! No pressure, no haggling. Everyone at the dealership was friendly and helpful. Reiko was great! She walked me through the purchase and has reached out after I took my car home to offer help with any questions I might have.
Julie207
Jul 4, 2016
5
The staff in the service department are always very nice and professional. They did the work quickly and went over everything and even did the differential oil change that was needed that I okayed after I go there within the required time I had allotted due to another appointment I had made. The vehicle came out washed and cleaned. Another great service experience from Acura.
tom1cda
May 30, 2016
4
Josh is an exceptional sales person, the whole staff was great. The paperwork aspect took way too long. Overall, it was a great buying experience. I would recommend Autonation Acura. Only bit of advice would be to clear your schedule for the next 4 hours and find a babysitter for the kids.
Gsatran
May 23, 2016
5
Worked with Tony, who was courteous and friendly; made sure I was well taken care of. Everyone I encountered was great, and I was even offered a snack while I waited. Superior service, thank you!!
Carylt32
May 18, 2016
5
Given I do not find buying a car the most enjoyable way to spend my time, our experience with this dealer was certainly better than any other we have had. The Sales Mgr (Bill Duvall) and our Sales Rep (Michelle Fogal) were very responsive to all communications. We had purchased our previous vehicle here and were frustrated by a very prolonged wait for the F&I guy to do our paperwork. I made a point of this issue and Bill made sure one was available at the time agreed. He also sent us on our way with a full tank and a complimentary dispenser of touch-up paint for our new RDX. Much appreciated. Michelle, our Sales Rep was a delightful breath of fresh air. She not only knew her product exceptionally well but helped us start enjoying it immediately by loading in a number of settings to the NAV and connecting the blue tooth on our cells. If we are in the market for an Acura in the future we will definitely start with this dealer.
Nwsteve
May 2, 2016
5
Reiko was great in finding me the Acura with the package and specifications that I was looking for. She was wonderful in helping me with all the set ups, syncing my phone and going over how to operate the vehicle. She made buying my car an extremely easy process.
atkinjd
Apr 1, 2016
1
Called 3 times for the service department, left voice mail. Call was never returned, have been unable to connect with service department.
Rich Thomas
Jan 11, 2016
5
While this was a lease agreement, my experience with AutoNationAcura Spokane Valley, WA was very good. I had expressed interest in leasing several autos and the agent arranged to have all of them available for my test driving. This was my first new car in 15 yrs and all the new technology etc was overwhelming. The agent was VERY patient, knowledgeable and accommodating. I am very happy with my decision!
Kay L.
Dec 9, 2015
5
Person in service dept was more than helpful. Went on the wrong day and he fit me in so I didn't have to come another day. Great attitude!
Debbie C.
Dec 4, 2015
1
Excellent and long term folks in the service department.
Eddie G
Nov 23, 2015
1
I have another appointment on Thursday for the same issue as the last 3 visits. We'll see if the 4th times the charm.
Randy Severson
Oct 20, 2015
5
I bought a 2006 TL here back in 2013. I worked with Jimmy from the Honda lot, who was awesome! Since then I bring my car back here every 3 months for a service appointment and am usually working with Kyle, who's always very nice and thorough. Once my car is paid off I definitely plan on coming back to trade up to something newer! Only thing that's happened is the power steering fluid leaked after I got my car worked on for maintenance, which they didn't charge me for when I had to bring it back the next day. LOVE this dealership!
Lindsay
Apr 14, 2015
5
I recently leased a 2015 Acura TLX from Melaia at Auto Nation Acura of Spokane. Overall, it was a great experience as far as buying a car is concerned. Melaia helped me test drive several different models (including other makes) and gave a very honest list of pros and cons to each of them without being biased. I was a couple of months out from buying when I first went to the showroom. I received a little pressure from the sales manager to buy/lease right away, but that was to be expected. Not bad at all. I'm extremely pleased with my TLX, I love everything about it. Melaia was terrific to work with and I will be back for another Acura in the future.
RobbyRichard
Mar 11, 2015
5
We really appreciated the expertise of our sales representative Ms. Reiko Johnson. She was not only professional and fun to work with but also fully familiar with the vehicles we looked at and knew all of their features, set ups, and qualities. We were also happy with all of the other associates that we had contact with at the Acura Autonation Spokane Valley, Washington dealership (Bill, Christian and Mark). We have great appreciation for their professionalism and quality of service while working on, and completing the details on the purchase of our vehicle, and going the extra mile to make sure we had all the extra features we requested in our vehicle. We received excellent customer service! We would highly recommend our sales person Ms. Reiko Johnson and the Acura Autonation dealership to our friends and family. Thank you! Sincerely, Cheri B.McCrummen Bigfork, MT
C.M.
Mar 4, 2015
5
I purchased a new Acura RDX. Bill, the sales manager, made it very easy and painless. Reiko has followed up to see how we are doing and I appreciate that also. Love the car, too!! The great thing about AutoNation is the fact that they have access to all kinds of vehicles. It's like a one stop and shop.
rcriscione
Mar 3, 2015
5
This was Tami and I's second car purchase with Auto Nation and both times we used Brad Brooks as a salesmen. The experience both times was the best car buying experience we had ever had. We will not shop anywhere else. All the staff there was great. The inventory amazing. Thanks again Brad you are awesome. We will see you when we get ready for that new CAMARO
James and Tami
Feb 28, 2015
1
Did alignment at Auto nation acura of spokane Wa, and they broke my power steering boot. Went back to dealer ask for them to fix there mistake, they said it is not are fault, so here i am with brooking boot. So need to spend more money for dealer mistake.
Romam
Feb 27, 2015
1
Got my alignment done at autonation acura and they rip my power steering boot, went back ask them to fix it, they said it not there fails. So here i am whey brooking boot!!!!!
Roman Yermola
Feb 27, 2015
3
Overall, Reiko Johnson - our sales agent - was great. She was knowledgeable, friendly, helpful, pleasant, responsive and I would highly recommend seeking her out amongst the staff at this particular dealership. As usual however, the sales manager did his job trying to coax as many thousands of dollars as possible onto his side of the equation, over-quoting mileage deduction on my trade by $1000 primarily. We finally arrived at a deal that I found satisfactory ($500 over invoice and a decent price for my 08 MDX trade) despite the expected "I'm sorry but that's the very best we can do. We aren't making any money on this deal" kind of thing. In spite of Reiko's stellar performance, we were of course subjected to the mega-upsell by the finance manager. They now offer extended warranties on virtually every imaginable scenario that you might encounter - some $8000 total if you do the big buy-in. They were surprised that I declined each and every one of them. Despite the fact I interrupted at the outset that we weren't interested in any of it, he insisted that he was "required" to march us through a very lengthy list of issues we assuredly would need additional protection for. So - find Reiko as she does a fantastic job, expect the sales manager to try to take advantage of your naiveté whenever possible and expect the giant closing upsell at the end. It's easy enough to simply decline. There are much better packages available after market outside the dealership.
QuantumTheory
Feb 25, 2015
5
Kyle did an outstanding job at accommodating our needs with a "loaner" vehicle and making sure everything gets done,while our car was being worked on. Took his time to explain whatever else needs to be fixed or addressed on a car. Friendly people, great atmosphere . Will definitely recommend if given a chance ! Ben
Ben Tkachev
Feb 22, 2015
5
We have purchased a number of new cars from Subaru, Chevrolet, Toyota and Acura, and our experience with AutoNation Acura was by far the easiest purchase we have had. We are very happy with our new RDX, and very pleased with our first experience with the service department.
Bob Magyar
Feb 18, 2015
1
Very pleasant experience with the sales department. This is the third acura I have purchased thru the appleway Auto Nation. Would (will) do it again.
IdahoVandal
Feb 17, 2015
4
We feel like we received a fair deal from the dealership. The car had just come in off lease and they rushed to get it to us resulting in us having to return the vehicle for detailing. This is a bit of an issue, as we live 75 miles away. The dealership did get it squared away and they were easy to work with. We really loved our salesman, Koby. He was very sincere and conscientious. And, we would buy from him again.
ReallyBigSexy
Feb 10, 2015
5
Great experience ..Professional, knowledgeable, friendly staff through entire process. A joy to do business with and too top it off love my new Acura.
Kathy
Feb 10, 2015
5
The sales experience, from start to finish, was warm and professional. Our sales person (Reiko Johnson) found the perfect car for our daughter and she and her management team really went to bat to put everything together. We would really recommend that anyone looking for a vehicle go see Reiko at Auto Nation Acura of Spokane.
Glenn, Heather and Jessica.
Feb 3, 2015
5
It was a great experience. Everyone was very accomidating. From the very beginning of test driving the vehicle to our 2nd and 3rd visit as we wanted to do our homework. TO purchasing the vehilce, everything was very simple and fast.
Deanna and Mike
Jan 22, 2015
5
By far the best buying experience I've had all the sale men were top notch very knowledgeable. They treat everyone with respect regardless of your credit score they go out of there way to match you with a lender and keep payments in your range. I would recommend this guy's to anyone trying to rebuild credit because here you are a person not a monthly quota number.
kevin harrington
Jan 20, 2015
5
Michelle Fogal was extremely helpful through out the sometimes tiresome process. Friendly and honest! 5 stars!
joe516
Jan 14, 2015
5
Purchased a used Ford Crown Victoria via email and mail. Reiko Johnson and "Gang". She was able to provide everything I needed to decide this vehicle was exactly what I wanted. Reiko was wonderful and has great sense of humor which made working with her not only easy, but a pleasure! Very professional and courteous!
christopher39
Dec 29, 2014
5
Negotiating process was done through emails with no pressure. The purchase process after the price was established went very smooth.. Pleasantly surprised at how easy this purchase went. After the sale a small issue arose and they took care to it.
MDX
Dec 28, 2014
5
Took my 2004 MDX in for brakes and other repairs. The customer service was great as well as friendly. My repairs were all done as well as some other ones that needed doing, feel like I am driving a new car. Thanks to all at Acura. Clean facilities and everything done in a timely manner will return for all my oil changes from here on.
Louise
Oct 3, 2014
5
I was in the market for an inexpensive used car for reliable transportation. I had limited time, but Melaia did a great job finding an excellent solution. The whole team did a great job and I would highly recommend them to anyone in the Spokane area for a new or used car.
Kent D.
Sep 30, 2014
5
We stopped at the agency to drive a TLX as were thought we would like to get out of our van and get a sedan. Michelle Fogal was our sales person and gave all the info we needed, took us for a drive and the then we said we wanted info on the MDX. She again had all the info we needed and we drove one of those. We were impressed with her knowledge, pleasant personality and interest in what we were looking for....we weren't sure. She had all the facts printed out for us on costs and financing. We then the spent a couple of days visiting other agency's, driving their sedans and crossovers. The other dealerships didn't seem very interested in us. We really had no intent on buying a car that weekend. After our weekend of looking we concluded we did want a crossover and returned to again look at the MDX. There again was the friendly staff and Michelle to assist us....so, we ended up buying the MDX. The staff was fantastic getting the car physically ready, doing the paper work and answering all our questions as we were in a hurry to return to Missoula for an event. We love our new car, we loved our experience buying it and will return. The whole staff made us welcome.
Happy new car owners in Missoula, Montana
Sep 30, 2014
5
We purchased our car at this dealership because our son had done so and liked his car. He also had a lot of respect for Reiko. We felt that Reiko went out of her way to find the car we wanted. She gave us good advice and was there to serve us the many times we came in. Once we had selected our car she helped us learn how to do some of the many things It can do. She also loaded some things on it for us. Since coming back home she has helped us when we called her. We are loving our car and can't wait to experience some of the many features it has.
Norm and Mary Hagen
Sep 24, 2014
5
We had very good experience to buy our MDX 4WD. Reiko and Nick gave us excellent services. We really enjoy talking to them.
Wanda
Sep 18, 2014
5
Michelle and all the other folks I dealt with at Autonation Acura during my transaction were fun, helpful and made the overall experience a delight! I dreaded the "buying a car" experience but they made it easy and fun and I drove away in a dream of a car, which I love! We will definitely be repeat customers.
Gardengirl
Sep 16, 2014
5
This is the 2nd vehicle we have bought through Tim Wheeler and we could not be more satisfied. Tim spent all of the time necessary to make sure we drove away with the precise vehicle we wanted. I am the primary driver of the Acura RDX - it is surpassing all of my expectations! Thank you so much for all of your help and patience. Chris & Mike
Chris & Mike
Jul 29, 2014
5
They are very attentive to your needs and quick to help make your new car purchase a happy experience.
Tinkerbell
Jul 23, 2014
5
We service both our Acura and Honda with Acura's service department and won't go elsewhere, because the outstanding service manager John!!!! Knowing that your car is getting the newest/best service possible is important but not only does John care about your car he cares about you and making sure you are taken care of and that you fully understand EVERYTHING!!!! For years we have received the upmost respect from the service department and the best customer service imaginable. Since our experience with the service department has been so outstanding we decided to buy a new Acura from the sales department. Needless to say we again had an amazing experience. Our salesman was Nick who again showed care and compassion about us and our needs. He didn't want to show us everything on the lot and play "salesman games" he got right down to what we wanted, what they had and how he could make it work. There was no back and forth and absolutely no stressful frustrating times!!! We were able to get exactly what we wanted without a hassle and it felt as if we were buying for a friend!!!! Auto Nation Acura has us as customers for life!!!!!!
Happy New MDX Owner!
Jul 23, 2014
5
We service both our Acura and Honda with Acura's service department and won't go elsewhere, because the outstanding service manager John!!!! Knowing that your car is getting the newest/best service possible is important but not only does John care about your car he cares about you and making sure you are taken care of and that you fully understand EVERYTHING!!!! For years we have received the upmost respect from the service department and the best customer service imaginable. Since our experience with the service department has been so outstanding we decided to buy a new Acura from the sales department. Needless to say we again had an amazing experience. Our salesman was Nick who again showed care and compassion about us and our needs. He didn't want to show us everything on the lot and play "salesman games" he got right down to what we wanted, what they had and how he could make it work. There was no back and forth and absolutely no stressful frustrating times!!! We were able to get exactly what we wanted without a hassle and it felt as if we were buying for a friend!!!! Auto Nation Acura has us as customers for life!!!!!!
Happy New MDX Owner
Jul 23, 2014
4
I bought this MDX to replace my "old" MDX because I was very pleased with the car as well as the maintence and repairs at this dealership. Our sales person was informative, polite and responsive to our needs. The buying process was my only concern. Communication broke down around the offers and counter-offers. Otherwise, I was very pleased with the experience.
CLou
Jul 23, 2014
5
I cannot say enough good things about Melaia & Dennis at Autonation Acura. They have gone above & beyond to make sure I had the vehicle I wanted at a fair price. They make car buying as painless & hasdle-free as it can be. If/when your vehicle ever needs service, the service dept. Is absolutely the best! You are in & out, with everything explained, your loaner car waiting-if needed-in 5 min. Flat. I have owned just about every make of car in my lifetime, but my experience with Melaia, Dennis & the service dept. Have kept me coming back for the last 10 years.
Carol Williams
Jun 15, 2014
5
Great service/support in purchasing a new 2014 MDX for my wife. Absolute awesome service and follow-up care/support.
C. Murphy
Jun 12, 2014
5
I recently bought a 2001 acura TL from a person in Kennewick Washington.I wanted to take it to a dealer to have it looked at . Unknown to me the closest one that came in my google search was in spokane wash. . A 2 1/2 hour drive . But it turned out to be the best thing I have ever done . I worked with Kyle a customer care consultant in the service department . He was very helpful in answering all my questions and concerns he is an amazing person to work with . Even with stuff out of his normal work . What I mean by that is my wife and I were looking for a place to eat because we have never been to spokane . He recommended a place up the road . They had some excellent food . And I will make it a point to eat there everytime I go to my favorite dealer to have work done on my car . The staff and technicatins at this Acura dealer are to notch. And that goes for all the phone staff I have talked to thought this process. If I decide to someday in future buy a new car . I know right were i will be going . . Thank you everyone I have talked to revolving around my car . You are all the best in my book . You all definitely gave my wife and I wonderful experience and I definitely recommend this place . Thank you again . Brad Woodward
brad woodward
Jun 10, 2014
5
They are simply the best. They get it done in an honest efficient manner. Everyone works long, hard hours to make sure you get the car you desire.
Jackson Conley
Jun 4, 2014
5
I purchased a 2014 MDX and LOVE it! Special thanks to Melaia :) great sales person!
Jen Wis
May 21, 2014
5
Acura of Spokane Valley was recognized as one of the BEST in service & sales of all Acura dealership nationwide with the 2013 Precision team award !!!!!
Reiko Kondo Johnson
Apr 10, 2014
5
Look great. Looking forward to regular updates and useful information! Melaia, you rock!
Bill Duvall
Feb 3, 2014
5
After Spending New Years Eve and wasting most of my evening at Portland of Acura on December 31, 2013, My family and I came home to send out more leads into purchasing a new Acura MDX. I was contacted on New Years day morning from Spokane Acura Auto Nation from the sales person who was Reiko Johnson. I explained my dealing with another Acura Dealership and being so close on a deal at the end of the year that we walked out. Reiko Johnson advised me to give her the trade in information and the MDX we wanted. We were contacted back by Mark Mitchell who was the used car salesman for Honda Auto Nation and said congratulations on the New 2014 MDX. I was excited and taken back on how professional, honest, and site unseen to take in a trade in. I would highly recommend Acura Auto Nation and to specifically talk to Reiko Johnson or Mark Mitchell you'll have a buying experience like no other as we have purchased our 4th Acura now and will drive the 6 hours again to make a deal work and with little of no time to complete the deal. Thank you for a wonderful experience and making the deal work while we were in Portland it seemed to good to be true until our drive back to Portland Oregon in our new Acura MDX.
Jake and Maria
Jan 9, 2014
5
Thank u te raiko for all the help u have giving me all this years we been doing business, ur the greatest
raiko
Jan 7, 2014
5
We purchased our RDX in December 2013. Seamus K. was our Sales Consultant. Over the years we have dealt with numerous car dealers and salesmen and found Seamus and AutoNation Acura of Spokane to be one of the best. Certainly with his patience and knowledge Seamus not only earned our respect but we will be purchasing from him again. Would not hesitate to recommend Seamus to anyone looking at a vehicle.
tednuts
Jan 6, 2014
5
Very impressed with the whole experience. Delivery to Montana was easily arranged. Reiko and Bill were wonderful to work with and I would highly recommend them.
MzzLong
Dec 17, 2013
5
Excellent service and a very square deal. 5 stars all around
Swat doc
Oct 25, 2013
1
I have been a loyal Acura customer for 7 years. I ordered a 2014 MDX in August 2013. At the end of 2 months, I was contacted and told the configuration I had ordered would not be produced until the end of October and I could expect delivery about the end of November. And, by-the-way, since we have to wait 2 more months, we are decreasing your trade-in by $3000. Is this legal? What ever happened to brand loyalty and customer service? I love the Acura product and cannot believe their dealerships are allowed to do this. I highly recommend that if you are trading in a vehicle, do not buy from AutoNation Acura of Spokane Valley.
consumer40
Oct 13, 2013
5
we went to Spokane on Oct.5,2013 to test drive the 2014 Acura MDX, our salesperson is Reiko Johnson, she is very nice , very patient in answering our questions, we feel that she is honest & trusthworthy in answering our questions & we feel very comfortable buying the mdx from her. the service is excellent. We left the mdx at autonation so the hitch can be installed on monday when the shop is open,& Reiko even delivered the car to us to Walla Walla & drove our tradein car to spokane. most of all, REiko is so nice & friendly, I would highly recommend to my Friends that if they want to buy a new car ,to buy it from Reiko Johnson-trusthworthy, very friendly & excellent service.
Ronny & Bessie Yu
Oct 13, 2013
5
We are overly impressed with the whole auto purchase/lease experience that we recieved from AutoNation Acura. From the time we walked in, everyone seemed to bend over backwards to make us feel like we were the only customer and that they would do everything possible to help us find the right car. After about two weeks, we ended up leasing a 2014 MDX. Bill the sales manager, actually made the whole negotiating process enjoyable (if that is possible) and Reiko, Seimus and Mark were beyond helpful. To our surprise, what really made us feel like we made a good decision was the customer care we recieved after our purchase. Everyone we had worked with reached out to touch base either through a phone call, text or email. Two weeks later they continued to follow up to ensure that we were happy and that the MDX was meeting our needs. Today we took the car into service to install tint and Jordan (in the service department) went above and beyond to get us a last min loaner car (I had originally said I did not need one). It has been such a change from the treatment we recieved for many years at the Volvo Seattle Dealership. We could not be happier
thank you AutoNation Acura.
happymdxdriver
Sep 16, 2013
5
We are overly impressed with the whole auto purchase/lease experience that we recieved from AutoNation Acura. From the time we walked in, everyone seemed to bend over backwards to make us feel like we were the only customer and that they would do everything possible to help us find the right car. After about two weeks, we ended up leasing a 2014 MDX. Bill the sales manager, actually made the whole negotiating process enjoyable (if that is possible) and Reiko, Seimus and Mark were beyond helpful. To our surprise, what really made us feel like we made a good decision was the customer care we recieved after our purchase. Everyone we had worked with reached out to touch base either through a phone call, text or email. Two weeks later they continued to follow up to ensure that we were happy and that the MDX was meeting our needs. Today we took the car into service to install tint and Jordan (in the service department) went above and beyond to get us a last min loaner car (I had originally said I did not need one). It has been such a change from the treatment we recieved for many years at the Volvo Seattle Dealership. We could not be happier?thank you AutoNation Acura.
HappyMDXDriver
Sep 16, 2013
5
Last week I purchased my 2014 Acura RDX from Appleway Acura of SpokaneWA. I had a great buying experience! Dennis walked me through the sales process. The dealer offered me a fair price for the new car and for my trade. I liked getting the $750 military incentive, and a low interest rate. I'd buy from there again.
Patrick28212
Jul 6, 2013
5
Very organized way of helping with the purchase process. Excellent customer service.
Fawad Tariq
Jun 25, 2013
5
I purchased my MDX in March 2013 and Reiko treated me wonderfully. She explained everything, did all of the set ups and took fabulous care of me. After the sale that did not end. I've had multiple follow ups from her and couldn't be happier with my purchase.
pdaly2
May 3, 2013
5
Appleway provided us with the best price of any dealership in the state. Their kindness and support on the phone, and by eMail, was first rate. When we arrived to pick up our MDX, we were warmly greeted by the staff, our car was ready, and our needs met. All questions were answered, and the whole process was very painless. I look forward to purchasing another vehicle from them very soon.
Sound_Guy
May 1, 2013
5
I recently purchased a 2002 Passat from Seamus K. at Appleway Acura, and could not be happier. Everyone was super friendly and helpful throughout the whole buying process. I never felt pressured to spend more money, or pushed toward something I didn't need. I ended up getting a great price on a fantastically reliable car. Seamus and Appleway have definitely gained a lifelong customer.
sbarney1
Mar 11, 2013
5
I went to Appleway as a first time car buyer, and had a fantastic experience. Seamus Kinsella set me up with just what I needed. I never felt pressured to spend more money, or pushed toward something I didn't need. I got a reliable car at a great price, and couldn't be happier with it. Seamus at Appleway has definitely gained a life-long customer.
SBarney
Mar 11, 2013
5
Purchased a 2013 RDX from Appleway Acura and really liked how we were handled. Seamus Kinsella was upfront, personable and honest. I appreciated his low keyed approach and we found him very easy to deal with. I have never liked being pushed around by a salesman. This didn't happen here. The facility was good and the Acura automobiles are second to none.
Satisfied Customer
Mar 1, 2013
Welcome to AutoNation Acura Spokane Valley
AutoNation Acura Spokane Valley in Spokane Valley, WA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (509) 590-1266.
Hours
- Monday 9:00 AM - 8:00 PM
- Tuesday 9:00 AM - 8:00 PM
- Wednesday 9:00 AM - 8:00 PM
- Thursday 9:00 AM - 8:00 PM
- Friday 9:00 AM - 8:00 PM
- Saturday 9:00 AM - 8:00 PM
- Sunday 10:00 AM - 6:00 PM
Service Hours
- Monday 7:00 AM - 7:00 PM
- Tuesday 7:00 AM - 7:00 PM
- Wednesday 7:00 AM - 7:00 PM
- Thursday 7:00 AM - 7:00 PM
- Friday 7:00 AM - 7:00 PM
- Saturday 8:00 AM - 5:00 PM
- Sunday Closed