Recent Reviews from AutoNation Acura Spokane Valley

Auto Nation Acura, specially Jonathan, worked to find us a car we needed that worked well. He found one and gave us time to get there and eventually purchase it before other salesmen we're able to sell it out from under us. Good quality car, great condition. Jonathan even protected us from another car that was not good and didn't let us but that one.

Auto Nation Acura, specially Jonathan, worked to find us a car we needed that worked well. He found one and gave us time to get there and eventually purchase it before other salesmen we're able to sell it out from under us. Good quality car, great condition. Jonathan even protected us from another car that was not good and didn't let us but that one.

Anthony in the service department rocks! He was so kind, helpful, and efficient. So appreciated!

The meeting went very well the dealership was well prepared I thought the sales person was well prepared the facilities were comfortable coffee was good.

I am one Thrilled customer!!!! My sales person was David Bradley. He has a wonderful personality. He shared with me cars that I could afford. I chose the Ford Fusion. David went the extra mile in locating the car and bringing it back for me to test drive. My car buying experience was very memorable and I appreciate how Autonation made my car buying dream come true!!! Cheers to all from Sales to Financing!!!!! I also appreciated the follow up calls to say Thank you to me for chosing them!!! Thanks again!!!!!

I come here to get my car maintenanced, since it is on warranty. The staff is very professional, knowledgeable and kind.

Awesome team. Love my Acura MDX. The sales person was layed back, relaxed and confident he would be able to find us what we needed. We were in the market for a used Honda Pilot but there were only two available, all the way in Bellevue WA! What an upgrade the MDX is, and it was a good deal! Thank you AutoNation and Rodney Brown our awesome salesman.

The overall experience was so great and the staff is so friendly, knowledgeable, and helpful. They did a wonderful job communicating throughout the whole process. I would definitely recommend them.

Brought car in for brake noise inspection/repair. Got the car back with same issue, Service manager said the brake Squealing noise is normal on performance car??

Friendly staff and fast, helpful service!

Good job. Made appointment and got in the very next day at my preferred time. They did a nice job with washing car and vacuuming the front car mats which is a real bonus for me

I have purchased 5 vehicles over the years from AutoNation Acura and will continue to do so. They are easy to work with, very professional, and honest!

The service department is always great to work with! Seth was very helpful!

Quick and efficient service

Reiko Johnson of Autonation Acura Spokane Valley has helped our family with buying new and repurchasing old cars over the past several years. Her honesty, integrity and willingness to go above and beyond the usual things required to buy and sell our cars and to help out with all of the details has been amazing. She is THE BEST!!!

Quick in and out service! Oil change. Employees were all gracious during wait. They used to provide some individually wrapped snacks but have since removed that. (Bummer since that was a plus during longer than average waits!)

Warm and friendly atmosphere. Easy environment to purchase a vehicle, which usually has not been (ever) pleasurable until now

They're always prompt and honest and do good work.

They were very kind and willing to work with me I recommend them For my work on my car in the future

Quick in and out service! Oil change. Employees were all gracious during wait. They used to provide some individually wrapped snacks but have since removed that. (Bummer since that was a plus during longer than average waits!)

Always do great work and I can get an appointment that works for me

Friendly salespeople, and honest and hardworking staff. Justin was a pleasure to work with

Excellent and fast service very helpful and very attentive

I had an airbag light on my dash. They were able to get me in quickly. They informed me of my options on trying to repair the vehicle. They were friendly and informative.

Easy scheduling, availability was good, ready to service vehicle when I arrived. Discussed the vehicles scheduled maintenance needs but I only wanted an oil change. There was no pressure to upsell additional services. Oil change completed in a timely manor and results reviewed when completed. Can't get that at a Jiffy lube.

We bought a 2022 Passport over a period of a week. Customer service was fantastic from the person I first texted with to our salesman, the manager, the finance, and the service people.

Great, likable customer service in the showroom (salesman). They made buying the rig as easy as possible for my situation. They lost a star due to how many pushy emails to get me in to look/test drive. But a good experience overall and I felt like the rig was a great rig, and felt comfortable about the purchase.

Very amazing and helpful dealership and I highly recommend Kris “Chief” Williams who will go out his way to find the right vehicle for you and your budget.

Great service from walking in he door thru purchasing the vehicle!

David and Jonathan was a great salesman. He have wonderful customer service. He was able to work and get us a GREAT deal on our trade-in and the new used car. Best part, the hot coco was delicious, not water down.

We bought a 2022 Passport over a period of a week. Customer service was fantastic from the person I first texted with to our salesman, the manager, the finance, and the service people.

Great service! Service representative were very helpful and friendly. Service was done in timely fashion.

Courteous and complete, as always! I was very pleased that I was given a loner car while my car was being serviced!

Timely, efficient, professional.

Great service experience at Acura Spokane! It is why I always wait for my service until I come to Spokane instead of having the service completed in the Seattle area.

We had a great experience at Acura AutoNation. We were greeted by a friendly team that competently helped us with the vehicle we came to look at. We appreciated their attention to safety given that it was snowy and icy outside.

Courteous and complete as they always are! I was pleased to be offered a loner car while my car was being serviced! Thank you!

Used a $44.99 oil change coupon Acura sent to me in my email. On the coupon it states that the service will be completed in 45 minutes or less or your next oil change service will be free. It took 90 minutes to complete my service. While paying for the service done, no mention or offer for the next service free was addressed. I feel the $44.99 deal was a fair price, but if you are going to guarantee a 45 minute turn around in your add, you should honor it/offer it to the customer.

Amazing experience. Jonathan worked so hard and even let my 4 year old watch Disney plus and Netflix on his laptop. We were taken care of so well, I will not hesitate to come back for our next purchase. THANK YOU SO MUCH TO THE ACURA OF SPOKANE VALLEY! You guys made our experience great!

Buster was great! I bought a car from Honda AutoNation 10 years ago and haven’t been back because the process was so stressful so each new car purchase has been done elsewhere. However, after the interactions with Buster I would consider returning my business there. He was friendly, straightforward and easy to work with!

AutoNation Acura Spokane service department provides honest advice and information about your vehicle. They have worked on my daughter's car and helped me with only needed repairs at a fair price. I would highly recommend this group.

We had our first oil change yesterday on our '22 RDX and were totally satisfied with the service. Not only did they change our oil, they took care of our tire pressure, checked other items and washed our vehicle. Tony went over the bill (prepaid service) and explained what was done at this visit and what to expect in upcoming service visits. These guys are true professionals!

They do great work and never try to sell me something I don’t need. I’ve been a customer here for 30 years.

I’ve taken my 2020 here for periodic service/maintenance and they’ve done an excellent job. They even washed my car on this last visit.

AutoNation Acura Service Dept is AMAZING! To Tony is polite and always helpful. Because of the service Tony and his team provide I will purchase another Acura from AutoNation.

I stopped in for a tire pressure monitor issue. They quickly told me what the problem was and offered to solve it without me even asking. While they were fixing that I remembered a rattle in the back end; they chased warranty and options to fix it and ultimately ended up fixing it under warranty, with a small copay which was fine. My experience exceeded my expectation. I was very happy with the three guys that were helping me. I was very impressed.

I always take my 2014 Acura RDX to Spokane Acura. I do this because I know I will always receive the highest quality, expert and prompt service that keeps my vehicle running so well year after year. The service technicians are so courteous and focused on the best customer service possible. I will never go anywhere else for service and I will buy my next RDX at this dealership.

Chief gave me a great deal! They offered me a trade in value that nobody can match and sold me their Integra 6 speed with a few packages installed at msrp! I drove 4.5 hours for that deal and it was worth every inch of the way. Chief went over everything about the deal and the finance manager offered a few optional packages but he is not the type of will scare you style tactic if you don’t get one. We did a quick walk through with the GM to confirm their trade offer can be done based on how my car looks. I came in at 10am and on my way home at 11:30am so pretty efficient team they have. I will come back to Autonation Acura of Spokane if an Integra Type S indeed comes out in the future. This is one if the best dealer I ever worked with!

Auto-Nation was an easy company from which to purchase a vehicle; in our case, an MDX A Spec. We love the car and dealership follow up has been good. I would definitely recommend this dealership.

This Acura dealership has a service department that is highly professional, clean, and staffed with very knowledgeable technicians. They serviced my MDX, the work was performed in a timely manner. My vehicle was returned cleaner than I took it in.

While attempting to cancel an extended warranty and gap insurance, I was treated like s&$t. Left numerous messages for finance manager, Mr Broenecke, he never called back. Dealt with a different finance guy, Justin, who gave incorrect information. Called the dealers manager, another Justin, he never returned calls. I had to reach out to corporate to finally get the items cancelled. Everyone I dealt with at the autonation Acura were absolutely unhelpful, rude.

Son bought a car here and was deployed a year later. Sold the car and the nightmare ensued. Attempting to refund the overly priced extended warranty and gap insurance was met with not just resistance but refusal. I was given incorrect paperwork multiple times. Phone calls were not returned by the finance manager nor the dealership manager. I even had the finance manager laugh at my frustration as he said he was there to help. Help as the last thing he ever intended on doing. After a month I called corporate and got in touch with the COO. Low and behold the exact paperwork sent to the dealership and ignored was enough to get everything cancelled and refunded. With checks in hand it’s now time to make sure this dealership is given the reviews it deserves.

Dont buy from here

Excellent service, courteous and respectful

Great service, competitive prices, friendly staff- everything you expect from a dealership service department but rarely get. I will only have my RDX serviced at Acura Spokane. No reason to even consider anyplace else.

They made the buying experience quick and easy. I would absolutely sell to them again!

Fast, efficient, friendly, and looked for ways to go above and beyond my expectation. Thank you!

Great customer service seems to be missing at a lot of business but not here at Acura Spokane. They went above and beyond and have won me as a customer for life. I was in town for a weekend trip and had a nail in my tire on a Saturday. Went to discount tire where I bought the tires and it was over a 3 hour wait to get it fixed. I previously had a great experience at Spokane acura so figured I would try them. On a Saturday morning, the service team was able to see me right away and had the tire fixed in less than 20 minutes!!! On top of the fast tremendous service, they didn’t charge me a penny to fix it. ABSOLUTELY THE BEST CUSTOMER SERVICE EXPERIENCE!!! First visit. Great service and good value. Honored a 15% off coupon that was expired by a few days. Provided me a loaner car during service which helped tremendously.

I took my 2016 MDX in to have a remote starter installed, not knowing one came with the car. The mechanic started the install then saw I already had one. They put the car back together, topped off the antifreeze and didn't charge me anything. The service manager could not have been friendlier or more professional. I will always bring my MDX to Auto Nation for service and any new Acura we may buy. Gary Maddock

Efficient and quick service. Friendly staff!

Been going to Acura for 2 1/2 years. I absolutely adore the service team. Tony,Seth, and West have always been honest with me. I appreciate everything they do to help my family with our car.

These people are always amazing!! The tech that checked me in and out was wonderful!!

Excellent service.

Purchased our 2021 TLX a little over a year ago from this dealership. This is our second routine service for our car. The service was quick, professional, friendly, fun, affordable and we felt confident having only Acura trained professionals provide service for our Acura, which we still love and never had a problem with. AutoNation sold us this car and have taken care of us since our purchase. The folks that work there are A+ people and we'll for sure keep doing business there even though they're two hours away. Well worth it. Thank you.

Purchased our 2021 TLX a little over a year ago. This is our second routine service for our car. The service was quick, professional, friendly, fun, affordable and we felt confident having only Acura trained professionals provide service for our Acura, which we still love and never had a problem with. AutoNation sold us this car and have taken care of us since our purchase. The folks that work there are A+ people and we'll for sure keep doing business there even though they're two hours away. Well worth it. Thank you.

I have purchased Toyota at Autonation Toyota Spokane, Mercedes from Auto nation Bellevue. This is my first time shopping for a car at Auto Nation Acura. Spokane. The salespeople from Cliff GM to Rodney, Tyler are very professional, no pressure, no back and forth. They tried to make me feel comfortable buying the Corvette (If you like it, you buy it). After the sale, they followed up to make sure that everything was fine. Thank you, I would refer friends and family to this dealer.

Everyone there is friendly and very helpful during the whole process. They even take the time to answer questions and assist with the whole buying and after buying process.

Great experience with Chief to get my car! He was kind, patient, and super helpful in showing me all of my options. Everyone was super nice and made the process such a pleasant experience :)

The secret is out! About four months ago I got into a new vehicle thanks to Rodney Brown from Acura AutoNation and my honest review..., I wish I would have done it sooner! Thank you Rodney Brown and AutoNation for pairing me with the car that can keep up with me!

Great customer service from both the service side and the sales. I will definitely be returning to do more business with them.

Fast, efficient and went beyond the call to make sure my car was taken care of!

Great dealership! work completed as promised and even washed my car! This is the only place I will take my car for service!

Jonathan Gonzalez was very helpful thru the entire process, great communication & customer support. It was a very smooth & comfortable sale. Thank Jonathan for your professional work.

I just bought my first car yesterday and Tyler(Kirby) kept me up to date on the arrival of my new 2023 Integra! He made sure that I was comfortable all through out the day from my long drive from Pasco. Cole and Justen made the finance process easy and answered all the questions I had with ease.

The service techs are knowledgable and helpful. I haven't had to wait long once I got there either. It was done in less than an hour. Acura Spokane Valley will go above and beyond to better serve you and leave your car in tip top condition.

Great customer service. The mechanics do a thorough job. Thanks for taking good care of my car👍

I only take my Acura to AutoNation Acura in Spokane Valley. The service is phenomenal; always friendly, helpful, and pressure free. The prices are affordable. The work is A+; my car runs like a dream. There are always appointment to work into my schedule.

Always fast service with a smile. Staff is very nice and make you feel at home while you wait.

Service was great, sales team was not good

I just wanted to take a moment to commend the AutoNation Acura Spokane Valley dealership for their stellar service and customer experience! Particularly David Bradley who went above and beyond for me throughout my car buying process! I came to the dealership hoping to drive away with a gorgeous 2012 Audi A5 and David did everything possible to make that happen for me that same day. The car I purchased was a manual, and David not only gave me the opportunity to properly test drive the vehicle before purchasing it, he managed to TEACH me to comfortably drive a manual car in about 25 minutes despite me having ZERO prior experience doing so. You honestly can’t buy that level customer service. The entire AutoNation family made the process as easy and painless as it could be and I never once felt pressured or uncomfortable at any point during my visit. I couldn’t be happier with my purchase. If you’re a prospective buyer looking for a great deal on a premium car and the best sales reps you could ask for, look no further than AutoNation.

Beyond pleased with the customer service! This is a dealership you walk into and feel welcomed and not pressured! The gentleman that helped David, and Cole were absolutely amazing and answered any and all questions or concerns I had! The entire process of getting a new car went very smooth while also getting fresh hot beverages of coffee and hot cocoa. I recommend this dealership and the two gentleman who helped me. Thanks again for a great experience! I’m loving my new car!

It was a great car buying experience at Spokane Acura. Reiko, David, and Cliff were super helpful. I had to make some changes after ordering, but the team worked with me to get the right vehicle at the right time for me. They didn't put any markups on my MDX and they put in the options I wanted without taking advantage of the car shortage situation. Thanks!

Justin and Rodney treated us right at Accura Spokane Valley. They made what can be a stressful event as effortless as possible. Definitely will be back when needing a vehicle!

It was a fantastic experience from start to finish. Anna was my salesperson, and she was incredibly kind, not pushy, and very thorough. If you are looking to buy a car, I highly recommend Anna and her team. Financing was easy, and the whole team made the experience painless and stress-free.

I always feel satisfied when I bring my precious car to you ,”Alfie” is an OO3 Acura MDX . Very special , my inheritance from my mum and dad 💖

I love the guys in the service department here! They listen to my explanations and fix what is wrong. They work with my busy schedule and I've always gotten a loaner or they have payed for a rental while my MDX is with them. I would give 5 stars but they are more expensive than everybody else. Thank you to all the staff there, it's actually fun interacting with this dealership!

Thank you for the professional and speedy service. I know my car is in great hands here. Seth was a pro. I appreciate the open communication and the clean waiting area.

Had an awesome experience at Auto Nation Acura! Everyone there was helpful, knowledgeable and fun to work with. I worked with David, Cliff and Christian. All terrific! LOVE my new Integra A-Spec!!

I came here for an oil change and left with some peace of mind. My service advisor Anthony did a great job of not just telling me about my car, but also educating me and giving me advice on my situation without any pressure to purchase anything extra. I am new to the area and extremely thankful I found you guys, I will definitely be back, thank you again Anthony!!

Easy to make a timely appointment, work done well and quickly, Anthony was a great service advisor

Amazing customer service! It’s worth the drive for me to come here from the north side.

Dave Nokes single handedly repaired my MDX in record time. His attention to detail is the reason I continue to utilize this dealership for all aspects automobile related.

The sales staff was helpful and easy to work with. The finance staff helped me find a great rate on my auto loan. Overall i am very happy with my service and would recommend them to anyone looking to buy a new or used vehicle.

This service department for Acura is extremely customer focused. I enjoy driving there even though there are closer places I could get oil changes. Whenever I've had a question about operating the multitude of tech features they jump right in and patiently show me how and explain well.

Always positive vibes and great service. They are patient and understanding and actually took the time to listen to my needs. I've bought my last 3 cars from them and any time I had a question about my car it was always answered in a timely manner. I recommended this dealership to all my friends and family and to anyone reading this review. If you truly want 5 star service choose Acura of Spokane Valley!

Acura Service in the Spokane Valley is great! They know how to take care of their customers. I wouldn’t go anywhere else.

Product update Repair. Easy to quickly schedule an appointment, repair was done ahead of time, and a free car wash and vacuum that was better than the high end washes I pay good money for. For being a dealer shop with a large chain, the experience felt quite personal and high quality. Recommended

I have used Automation Acura for the past six years, They have always exceeded expectations, in service and friendliness. Great people to deal with.

They provide great service and honest advice on what needs to be done in the future. Very conscious to communicate the best options for my budget while making sure my car is properly maintained. Their customer service has always been amazing which is reflected in how spotless my car is washed when I pick it up. These people are platinum level to work with.

Very professional, friendly and knowledgeable personnel. They delivered the Acura that we were searching for.

The staff made it easy with my busy schedule to get my car serviced. They set me up with a loaner. Another shop told me my brakes needed to be done now! Mine were inspected by Acura Autonation and they said they were barely worn. I feel I can trust them to only do what is needed. Thank you!

Great service had a professional experience with AutoNation Acura keep up the great work 👍

They were all super nice. It was a very good experience and environment.

We had our Acura serviced due to am extended warranty issue. Everyone we talked to was super friendly and helpful! Would definitely recommend!

Reiko was awesome! She helped me find the car of my dreams!!! I have been recommending to everyone to visit her the next time they are looking for a new vehicle.

Service was fast, courteous & efficient.

I love Auto Nation Acura. They have always been very helpful and do a great job on my car. They are very upfront about what I need done on my car and the status of everything. When another shop told me my break pads needed to be changed, luckily I waited for my next oil change. The guy told me that I didn’t need them done yet and wouldn’t for a while. I was able to have about 4 oil changed until I got them done. They have always explained to me why stuff needs to be done and what they look for. They give me the statistics on my car which is great. I’ve always had great Alain me ta as well. Overall I feel more than comfortable taking my Acura TLX here and having them work on it.

The service guys were great, checked out my battery,and gave me a great tip on how to start it ,when it won't start.. they jumped right on it when I arrived... thanks guys....

Had a great experience with Justen at Spokane AutoNation Acura. Was shopping for my 17 yr old and had looked all over Spokane and even online out of state. Found a certified used BMW 330i xdrive that was value-priced in our price range. Test drive was easy, 1 price policy was fair and low doc and admin fees made this deal work. We are extremely happy with our purchase and feel like we got a great deal.

The absolute best car buying experience hands down! The sales team at Acura Spokane Valley is truly amazing. The sales associates Justin and David both are extremely professional, courteous, knowledgeable, and are willing to go the extra mile to ensure customer satisfaction. Cliff the sales manager was willing to ensure all docs were up to speed, and Cole in finance went over and beyond to ensure the lowest interest rates were applied. Special shout out to Austin the General Sales Manager who followed thru with ensuring the sales process was truly the best expierence. This team at Acura is truly second to none and is ready to provide only the absolute best haggle free car buying expierence. Thanks to all of you sales professionals at Acura. Loving my new TLX.

I appreciate the continued friendly, courteous, and professional experience I receive at Auto Nation Acura service department. I trust their information and maintenance on my vehicle which makes me feel safe and confident when driving. Thank You also to the washing crew who make it sparkle.

The customer service, professionalism, and Thoroughness on Service for my car was very appreciated thank you guys

I have actual friends who haven’t helped me in my move as much as Daniel Gorey. I can’t say enough good things. His kindness and helpfulness moved me to tears.

The service advisor Seth was great! Took my car in on time and fixed what I brought it in for and also repaired other items found upon technician inspection. The repairs were completed quickly and at a fair price. Car was washed and returned clean.

I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very helpful with all of the questions. I would recommend this dealership to anyone.

I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very helpful with all of the questions. I would recommend this dealership to anyone.

Great prices, and great customer service!

I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very helpful with all of the questions. I would recommend this dealership to anyone.

This is the second vehicle I have purchased from the AutoNation group. We live over 350 miles away and would drive to purchase from them again! Reiko is absolutely the best to work with, prompt, attentive and incredibly caring! We loved working with her!!! Also, loved Christian the red bearded finance guy, he was a hoot!!! And Brian, what a great guy with the biggest heart! Thank you for being so caring and gracious! The idea of a fair price, and a clear trade in value with no BS is so refreshing!!! These guys are top shelf at what they do! Best car buying experience ever and I've purchased a few! We will be back, you can count on that!!!

Always done right and on time.

Great customer service! Reasonable prices.

Dan was very easy to work with, friendly, and very diligent with our time as we drove two hours to proceed with this sale and had doctor appointments while we were up in the area. All in all it was a very positive experience thanks to Dan!

Great to work with. Honest and they did everything to anticipate my needs. Definitely exceeded all expectations.

Recently purchased a pre-owned RDX from these guys. They were great to work with. The sales process was painfully slow (took over 3 hours). However, they make up for it in their service department! Wesley is fantastic and keeps you informed along the way. Happy to have a nice place for service.

I worked with Rodney Brown and Austin Spargur recently to purchase a vehicle. They were both great to work with. I would definitely recommend AutoNation Acura Spokane Valley!

We had our Acura RDX serviced at AutoNation Acura Spokane Valley recently and we were very pleased with that service. The shop was clean and the service tech was professional, courteous and explained what services were required. Our car was returned cleaned and all maintenance completed when promised. The completed job was explained to us in detail and they also pointed out what services to expect in the future.

I have bought most of my recent vehicles from Autonation Honda. Decided to go with Acura this time and found the team to be excellent! The process was slow with the lack of availability of new vehicles but the team did a great job of helping me get the vehicle I was after......Justin was very personable and did a great job of keeping in touch with me!...

Scheduled oil change. They staff was friendly, honest and efficient. They told me it would be 1 hour and 15 minutes and they were right on. Great service! Thank you! Nancy and Rod

AutoNation Acura Spokane Valley had phenomenal service and very helpful staff. It was a swift and easy process to get my car fixed. Excellent service! Even took time to wash my car.

Generally our experience was good releasing a new 2022 MDX. The sales person was very accommodating, provided regular updates and had a good understanding of the features. We were disappointed in the amount of time it took to complete the transaction (3 hours which included a test drive.) Dealership facility and amenities are a bit dated and lacks the feel of a luxury car dealership. The car itself has a much improved user interface and updated and functional interior that is expected for a Acura/Honda products.

These guys are fantastic. This is the only place where I have trusted the "pre-purchase inspection". When I missed something on a vehicle I bought, they immediately assisted me and corrected MY screwup with no additional cost!. I will always go to them first in future purchases.

They kept me notified of findings and repair costs, they also went the extra mile by adjusting my door at no charge to me when they noticed the door stricker plate was loose and would soon be causing me problems. They were done when they said they would be and even washed my car before I picked it up. Very happy with the service I receive there.

Perhaps the process could be streamlined and automated more than it currently is.

Seth in service made all the difference when helping with a trim imperfection on our new MDX. He made the trim replacement perfect. Seth rocks and deserves a promotion and/or raise! This is the 2nd time he has come to our rescue with a solution!

Overall the process was ok. I believe I could have received a higher value for my car. I received several calls and voicemails, asking me to make a decision about selling to autonation. I would have appreciated just 1 follow up call/voicemail. I don’t feel it is necessary to hound people. Rodney was great to deal with. The manager we dealt with at the dealership wasn’t my favorite. I found his demeanor to be crass, and felt that he treated the staff disrespectfully. The selling process took several hours, and I would have liked to be forewarned of that, instead of waiting around not knowing when it would be finalized.

Got a great car from Acura. Great service. Rodney Brown was a pleasure to work with, no hassle friendly helpful service. I had one minor issue and they fixed the problem. I would definitely recomend Acura of Spokane.

David helped me, and did amazing. 3 other dealerships were frustrating, long processes. David answered my phone call, got the info he needed, and had me out the same day with my dream Camaro. Amazing staff, with great work ethic.

Great experience, very friendly easy process to purchase a great quality vehicle. Highly recommended

Very friendly in the service department. From me just explaining over the phone what was happening with my mdx they knew what was probably the problem. Completed the job quickly. The only thing I would suggest would be a shuttle service to rental car places as I was from out of town. My car drives better than it ever has.

I want to say thank you again to Keiko, Matt, and Doug for their incredible customer service. They provided a great atmosphere, an abundance of help and advice, and assisted me to get a car I love and will keep for a long time. If you want an Acura, and don’t know where to start, go to Auto-nation Acura in the Spokane Valley, and you will be in good hands!

Not too bad of an experience overall but they needed to fix a few things they missed in the detailing so we brought it back and they worked on one area —not all of them and brought the car back super dirty. When you’re paying $45k+ for a car you would hope they would honor their commitment to the detail and also bring the car back from the detailer clean. We had asked for a little paint pen to fix a few of the paint chips and was told we’d get that and didn’t get that either. And we also were missing on of the floor mats and are still waiting to see what they will do with that. It felt like once we bought the car we weren’t as important.

Prompt service and even washed the car unlike some nearby dealerships

Great service! I had a great experience at Acura! They walked me through the whole process, explained everything, and answered any questions that I had.

Dan was so helpful and fantastic! This was the best car dealership experience I have ever had.

The sales team there are knowledgeable, friendly and willing to work out a deal.

Great service experience as a first time customer. They were great to communicate with, did everything I asked, and went above and beyond to assure my satisfaction.

I did buy a $20k car cash on 3-10-2022 with the 5day/250mile return. Called on the 14th/161miles, check engine light came on, steering wheel Rios out of my hand while turning. Left voice-mail for 3 days, no one could help me besides the manager (Brian) on the 4th day finally talked to a Ryan and he told me I was out of luck. I didn't necessarily want to return the car and if I did I would've bought another one from there. But the game is, ignore calls until the 7th day so I have no choice.

My wife and I had the pleasure of working with Justen Robb. We told him the car that we were interested in and what works best for us and he was very helpful in every way possible. There was no pressure and the entire process was very comfortable. We came from 3 hours away to purchase our vehicle and will definitely be going back when we are ready for another!

I trust Seth Campbell with my life, and that is why I bring my car to the Autonation Acura dealership for all my service. I know the work will be done, and any issues brought to my attention are not just feints to get me to spend money on unnecessary repairs/replacements.

The service department at Acura AutoNation is always a pleasure to work with. They are friendly and efficient, make a point of above and beyond the call of great customer service. Always a treat to catch up with Reiko while I’m getting my oil changed.

Thanks AutoNation Acura for taking care of all but one of my dash warning lights. I appreciate your work and advice. I do find it odd that Acura (manufacturer) would cease making some parts for vehicles still on the road!) Good thing it’s not a meaningful part🤣🤣

Friendly, fair and caring!!! Not there to rip you out!!! Dan is the BEST!!!

No one picked up went to voicemail , Left a message on the recorder for a call back looking for parts never did hear back from them

Mona (sales) and Chris (finance) we’re both super amazing and helped us with trading in our truck and getting into a new car! They were both hands down wonderful and made us feel welcome. We will definitely be back for our car buying needs!

Completed service on time. Answered my questions. Plus washed and vacuumed my very dirty SUV

Service Dept. always friendly and efficient. I went in for an A1 Service and thought I might need an alignment job too. They checked alignment for no charge and said it looked good. Some places would have charged and done an alignment that wasn't necessary. Free car wash is a bonus.

Great customer service and very helpful with todays market very hard to find what you want or need for the right price , staff at autonation Acura was very helpful and understanding of what we were looking for .. however minor things floormats in the used car were bad had to pay to have new ones and found out the car only came with one key ..so having to spend a couple hundred to get the second is a bummer Overall experience was great remember go there extra mile to make sure that the customer is taken care of even on a new used car especially when paying a hefty penny for a car .. overall team was great in listening to what was asked.. keep up the great job

I needed a car with 4WD for my new work commute and AutoNation Acura Spokane Valley came through with a car, but they showed me a car that I would use in my personal time with my hobbies! Thank you to Reiko & Eric for helping me out!

Great staff, sales person was not at all pushy and answered all pf my questions

Reiko Johnson, did it again! She is phenomenal and easy going! She helped me a second time finding the perfect family SUV for me. She has also helped me through a difficult search for a replacement care. I had the perfect Acura MDX I bought 8 months prior. Sadly, it was totalled in an accident and having to find something I would love again. I came to her with hard to meet expectations. She took what I gave her and she delivered.

Auto Nation Acura is amazing every time we go in to have our vehicles serviced. They are always upfront and honest and never over charge. They are never pushy or rude. I will continue to take my vehicles to them ans recommend others do as well!!

Outstanding service department. Attentive to detail. Great customer experience.

Highly recommend checking out this dealership. If you are thinking about purchasing an Acura, go to AutoNation Acura in Spokane Valley. Everyone we had contact with was professional and knowledgeable and friendly. David is the best! Every transaction went smoothly and even after buying our car, they are still willing to answer questions. The customer service department is great too! Our RDX should be good to go for as long as we own it.

I LOVE the service depart. The staff there is always great. The only part I don’t love is listening to the salespeople (when not with customers) when I’m waiting for my car to be serviced. It’s soured me a bit to maybe buying another car there. This time legitimately not one sales person wore a mask. Only the service department. I get it everyone has their own opinion. But if I’m sitting in your waiting area with two masks please don’t get with in 6’ of me talking to another person without wearing a mask. I don’t force other people to wear one but I do appreciate a business respecting my decision to wear one as I’m around people who are high risk. For what it’s worth my service advisor always put on a mask. Which was appreciated. I know everyone has different opinions, so thanks for respecting mine

I’m very happy with my first service visit!

Absolutely wonderful experience! Not only did Dan constantly keep me informed of the status of my new vehicle, he was very patient and answered all my questions. He took time to update on the vehicle, call us to answer all of our questions, and took time on his day off to help us. He made the process of buying a new vehicle super smooth and easy! We will definitely be returning!

We were looking for a new luxury SUV to replace a 2019 BMW X4 that we had recently sold. We were also wanting to trade in a 2016 BMW 428 as part of the deal. We decided on a 2022 Acura RDX, and Auto Nation Acura had one in transit that fit our needs. Auto Nation offered us a good trade-in value for our 428 with very little need to negotiate back and forth, and were great to deal with during the whole process. They were upfront with the price and information and, unlike other dealerships in Portland I’d tried to deal with, they didn’t try and slip in extra charges or items we hadn’t discussed or agreed to. Unfortunately, thanks to the ridiculous supply chain issues going on nation wide, they added a significant amount of profit to a few dealer installed options, but at least they added the options rather than like most dealerships that were simply tacking on additional dealer profit with nothing in return. Our salesman was great, and since we are from out of town and dealing via text and phone calls, he was very responsive and communicative, even well after hours. Everyone we encountered at the dealership was friendly and helpful and made the experience pleasurable. I’d highly recommend Auto Nation Acura to anyone looking to buy a new or used car.

We had the best experience we could have hoped for with AutoNation Acura. I’ve been working with Reiko for nearly 2 years to find the right car. She was patient, thoughtful, and consistently communicated and listed to our needs. When the time came to buy, we were blown away by the quality of service from the entire team. Not your typical car buying experience; much better! We would highly recommend buying your next vehicle here.

We had a good experience with AutoNation in Spokane Valley! Such a good friendly team! They had to resolve our problems with short period of time and excellent customer service!

The service department is top notch. They go the extra mile! Super friendly and knowledgeable.

The crew at Acura are the best. The rates are reasonable, they are courteous, but best of all, I can trust them to take care of all my cars. I have total confidence in their workmanship and diagnosis of what needs to be done to keep my cats in top running condition.

I drove 200 miles on winter roads for a truck that ended up have a worn out transmission. Their incoming inspection report said transmission fluid was dirty, but that wasn’t shared with me before my trip. I bought a different truck but then the high pressure to buy their extended warranty started. I went there to buy a used vehicle, knowing there is no warranty, having one pushed on me was very frustrating. When I declined the warranty their mood of the entire purchase changed and it felt very awkward. The one positive thing was the sales rep that helped me, not the same one I talked with before my trip that didn’t look at or share the inspection report. This gentleman was very helpful and was good to work with.

Dave and Jeff are the best Auto Techs in Spokane. Mark and Seth, the Service Advisors, make the visit pleasurable. These are the folks that keep me coming back to get ALL scheduled maintenance on both of our MDX's.

I live 2 hours out of town.. called and told them what was wrong with the car after taking it to a local shop. Made the apt. with them hoping they would have the part in stock or order it before the apt. Nope. Had to go up there so they can check it the problem, which was exactly what was told to them, and then send me home to order the part. Is what it is. "We'll call you when it's in to schedule another apt. " Nope again. 3 weeks go by before I finally called them.... "oh yeah we have the part and can schedule you" they did fix the car in a reasonable amount of time, and adding on to a wheel bearing also. Not happy with the customer service, but at least the vehicle is back to normal.

My problem was handled quickly and courteously, and I received updates on what was going on.

Thank you, Rodney Brown, CJ, James Brown , Eric Witt, helping me make my Acura RDX purchase on 11/20/21. I love it! You went above & beyond for me, I appreciate it. Thank you! 5☆☆☆☆☆ + service !!!

We had our MDX "detailed" and it looks as good as new. Done on time and excellent service.

Excellent service all around from sales and finance!

Experience was great. Nice friendly people, great service and love the car that I got

Everyone is friendly and awesome. Rodney is simply the best! He is friendly, accommodating and very knowledgeable. It made the 6-hour drive from Oregon all worth it.

I can always count on the crew at AutoNation Acura to provide fast, friendly, and honest service. I have gone there for 20 years now.

The whole process was easy and no problems. Though it was a used car and we paid cash, it went very well. They had the car ready to test drive after we called to make sure it was still available. They had the CarFax at the ready when we test drove it.

These guys are great. The service department always answers the phone. Always gets me a loaner. Always calls back. They do great work and it makes me continue to buy Acura

Excellent service, prompt check in, great lounge if you wait for your car, wonderful people to work with. I can't imagine getting my car's service done anywhere else.

Efficient and friendly service.

Acura service on our 2020 RDX was outstanding! Great quality of work. Friendly, knowledgeable staff. Thanks for the great service!

Absolutely not for the customer in any way, they sold me a car with issues, I let them know immediately. Warranty wouldn’t cover it and the manager SWORE he would make it right if the warranty wouldn’t cover the issues because I threatened to cancel it. Warranty didn’t cover the issue and they refused to help and strung me along for months. Do yourself a favor don’t buy a used car from autonation and if you do skip on the warranty because it won’t help, nor will management when your car has a catastrophic issues days after the purchase. They WILL try and wait it out past the 5 days so they aren’t liable. They don’t care about you and they just want your Money. Read your reviews I made the mistake of trusting Chase, John Carey, and many other liars, there service department literally can’t even be bothered to look up accurate information and will just make things up to make you feel better. Horrible experience coming from a salesman, find a lot that cares about you. Do research

I recently had my MDX in for an urgent service. The service manager was wonderful to work with. They got me right in and fixed the problem right away. I always feel like I get first class treatment from these guys and I completely trust their recommendations.

Reiko and the team at Autonation Acura Spokane Valley are easy to work with love my new RDX Aspec will be coming back in the future for another Acura. Highly recommend ask for Reiko she will take good care you from beginning to end.

I recently purchased an Acura RDX. The Acura AutoNation dealership in Spokane was easy to work with, especially David.Bradley. He was exceptionally knowledgeable about all aspects of the vehicle. He listened well and answered all my questions. I didn't feel like he was trying to sell me a car but, instead, wanted me to make an informed decision about what was best for me. This was a very positive car buying experience with David.

We had the best experience working with David Bradley our salesman. He worked with my son for about a month to try and find him a vehicle that was AWD & within our budget. We finally found one and the whole buying process was quick & easy. David was very polite & professional and we highly recommend him.

Justen the sales guy was great!! Mangers on the other hand are incompetent, rude and a HASSLE!! Wanted to buy a 2020 mdx told them I would sign offer and bring trade in on Tuesday when the sales guys works again but they refused. Even with 20k plus cash down and a trade. Said with vin could do a site unseen trade. Then said no.

Very professional, honest and no pressure. I am a repeat customer!

I had a horrible buying experience at Acura, If I could give a negative star I would. Is it too much to trust that you will be treated fairly when you are buying a car? It is if you walk into Acura in the Spokane valley... In the last 2yrs I have bought (3) company vehicles at Dishman Dodge and (1) company vehicle at Dave Smith motors, so its not like I don't have experience with auto purchases. BTW, I had a wonderful experience every time with both the sales staff and the quality of Chrysler products at both Dishman Dodge and Dave Smith. At Acura I was the victims of some internal problems between sales people and the sales manager. I was lied to, and cheated on. John Carey the sales manager at Acura that day, is a deplorable human, born without a spine or the common sense to do the right thing. Acura has sales people that are willing to steal from each other, a sales manager that is incompetent, and a general manager (Justin Rogers) that is unwilling to fix his internal problems and/or make it right with his customers. If you chose to buy an Acura from this dis-functional team of slimy sales people...Just hope that you don't get caught in a situation were one of them has to make the right decision.

Professional staff. Excellent work and fair prices

We had wonderful service with Daniel, a great test drive (that included a coffee stop) and felt confident with our purchase! James (in finance) was super helpful and knowledgeable. Overall, super happy with the team at Autonation Acura! :)

I have not purchased many vehicles in my life and when I have, it was not the most enjoyable process. I found the Auto Nation team to change my opinion. Tyler was very responsive in my original inquiry via Car Gurus. Once we arrived for the test drive he listened to all our questions, including my wife’s. He knows the Acura MDX extremely well. Once our test drive was over, there was no pressure to buy on the spot. Once we decided to make the purchase the finance team we equally pleasant and informative. The experience was very smooth and painless.

Got a good car with no hassle. Good experience over all.

Great service.....always kind and helpful.

There was no hassle car buying . The people I worked with were friendly and not pushy. I went to look at 1 car and it wasn't what I wanted. I did find a car I love and I bought it. They filled the car up with gas did a thorough inspection and I'm very happy with my purchase.

great service and all employees do care about their clients

Lied on guaranteed trade in offer. Said would pay one price to get you in the door then actually paid much less. This is called bait and switch and is illegal…

Great vehicles!

Amazing experience with these guys. So easy to work with and they are not pushy. Worked RODNEY in sales and Eric and John as the sales manager. Rodney is amazing and the coolest salesman. Highly recommend them and they only sell vehicles that have been serviced and completely fixed before selling! Will be back to buy my next vehicle from them. 10 stars ⭐️

I have purchased many cars but never have I met a car salesman as kind and caring as Reiko Johnson! Reiko is amazing. Although I purchased my car from Acura seven months ago, I reached out to her recently. Again, she gave me the same tender care she gave me at purchase. Thank you Reiko and thank you Acura. I will tell this story wherever I go!!!

Live out of the area. Knew what I wanted. Wanted to make sure that the deal was ready to be done when I got there if I confirmed that I wanted the car. Reiko (sales) worked with Eric (manager) and James (finance) had everything ready when we arrived. We got there, looked at the car, drove it and SAID OH YES!. Beautiful car. Fell in love with it. Fell in love with the dealership and the three folks we worked with. If you had purchased cars in the past, you have probably had some painful experiences. I know I have. This was so much easier and quicker than standing in line at the Bath and Body Works to pay for your stuff now-a-days. Thank you all for the great service. I'm so happy that when so many other industries are getting worse, you are making your industry stand out. However, I have a feeling that it probably is not the entire industry, but the extremely high standards you all set for yourselves. Highly recommend this dealership and these fine folks. Thank you.

Although the time we spent with AutoNation Acura in Spokane Valley Washington was short it as amazing. Thank you Tyler and James! We were able to do our pre-shopping online and really narrow down our search, we were test driving the vehicle we liked within 5 minutes of being on the lot, and we purchased the Jeep and we’re on our way within a couple hours of stepping on the lot! Thank you so much it was time well spent!

Awesome people, great experience!!

Mark and the service team replaced my alternator 8 AM on a Saturday morning and it was ready and washed in under two hours so I could have fun on the lake. Thank you Acura Spokane service team!

Always a good experience. Mark Murphy is a very good service writer.

For a company that praises their rigorous safety and quality checks, these guys sure missed the mark on the car that I bought, the fog lights didn't work and after some simple investigation I found that the driver side one was unplugged and when I plugged it back in it worked fine, I just can't get to the passenger side one to see, also, the driver side tail light is kind of wired backwards because the turn signal is where the tail light is and the tail light is where the turn signal is supposed to go, I had a county sheriff kindly tell me that last night... One of my key fobs didn't work either, and after checking the battery, I was surprised that there was no battery in one of them, so after a $2.50 battery was put in, it works fine now. The oil change sticker is also not legible at all or faded so bad I can't read it, so I'm worried that the oil hadn't been changed in a while so I will be scheduling that very soon.

We had an amazing experience at Auto Nation. David Bradley is a great salesman and went above and beyond for us. Of all the dealerships we went to this was by far the best one!

I have never gone away from Acura service dissatisfied. They are honest about all the questions I have and give great advice. Never pushy. Because I am a woman and my Dad was a mechanic I used to call him long distance and have him give me advice on what I might hear about car problems. I can’t do that anymore! Acura is my go to and I have no complaints!

The work was done quickly, efficiently and at a reasonable cost, and the crew was courteous and professional. Kudos to all.

Great 1st service on our MDX! They paid attention to every detail! Worth the trip!

Bought my car there from Reiko. She was so great. Made the whole process so easy. I absolutely love my new car.

Couldn't be happier with my purchase. David was solid throughout the whole process and got me exactly what I wanted. Great service all around. Highly recommend

Especially as a single woman, I highly recommend going to see Mona or Reiko. Mona & Reiko were the saleswomen who took care of me. From the first phone call I felt like I was in good hands. Some family of mine know them & recommended me to come. I’m glad I did. Big difference in service from other dealerships I’ve been to. The finance guy, James, worked with my situation and got me a great rate on my loan. The general manager personally took me on a drive in my car a few days after I purchased it because I had some questions about the way it drove. They don’t negotiate prices on the cars and so I feel I may have paid a little bit more than I could have paid at another place but that also came with certain guarantees & warrantees that gave me peace of mind: 4 days to return the car for any reason, 3 months to fix anything that might go wrong with it after I leave the lot. Plus the car is fully inspected and ready to go before they sell it. (I bought a used one.) Eric was great, too. He gave me a good price on my trade-in. When I’m ready to do another upgrade several years down the road, I’ll come back here if I am going to go through another dealership, for sure.

Best service in town!! Friendly staff!!

I worked with Mona, she was fantastic and committed to helping in every part of my purchase. I forget the name Of the finance guy at honda.. John I think. He was very helpful and an all around great guy. I would highly recommend this place to anyone

I've been taking my car here for 15 years. They are always wonderful to deal with. They show me exactly what needs to be done and what can wait until next time. I appreciate that they wash and vacuum the car. Wesely spent extra time with me to discuss issues with the clock. So appreciated.

I went in to purchase a new RDX. After being toyed with at other Acura dealers, the bearded manager there stepped up and saved the day. He greeted us, took a drive with us, appraised out car, and sold us a new Acura. His involvement will not be forgotten. Thank you

Friendly, professional staff who made every effort to accommodate our expectations while buying a new vehicle. This is our second Acura from AutoNation, so that speaks volumes in itself.

Great service! Nice, friendly and only recommends work that needs to be done.

It was alright found a rig for winter. I really had a great time searching for my new car, besides I went to a dealer in Airway Heights they gave me the run around. Thanks Auto Nation you helped me a lot.

Service employee was professional, pleasant and very accommodating. They only provide the service to your car that is needed so I trust this dealership.

The Service Department performed a routine oil/lube/filter service and inspected the brakes per request. We appreciated the assessment of the brake wear, and the fact that the service department did not take the opportunity to recommend a premature replacement. We have had our vehicles serviced by Seth Campbell for two and a half decades now, and both respect and rely on his honesty and judgment in our automotive maintenance.

Great experience, would recommend. Fair trade in value.

Tyler our Sales Representative was extremely knowledgeable and patience with us. He took the time to explain all the new technology on the vehicle and answered all of our questions without hesitation. After the sale he stayed with us most of a day going over the vehicle setup and making sure we were comfortable with our beautiful new Acura. We highly recommend this dealership.

I?m so thankful for Mark and the whole service department at Autonation Acura!

Since I purchased my Acura RDX the service has been excellent. They helped through the learning phase of all new technology included on the car. Every service appointment the staff is courteous, prompt and never try to sell me anything I don?t need.

I was very happy with the deal and the level of service I received.

Overall very helpful, fixed a sales problem promptly and got me the car I wanted within a few days. Everyone was incredibly friendly and followed up to make sure I did not have any questions with my new car. Despite a few stressful moments I would highly recomend this dealer to friends/family.

I had my tire and rim replaced after hitting a curb and received excellent customer service and the job was done correctly.

Always great service. Friendly and professional. On time for appointment.

I highly recommend automation Acura! They provide very professional and expert care.

Always friendly service and fair prices. They are honest with the work they are going to perform in advance. Nothing hidden.

Best car buying experience i have ever had. Salesman was knowledgeable and extremely helpful. I was given the best possible price.

I was recently in for a routine oil change on my MDX and as part of my service they noted that a few things needed attention. Rather than having to come back later, they fit me in and got everything done. Mark at Auto Nation Acura is courteous, thorough and professional. I trust his recommendations completely. The waiting area is comfortable and nice.

recall air bag inflator 2001Acura TL.. Customer service was exceptional.. I was given an appt and on return my car was taken care of and I was on my way .. The desk(RAY) told me all about the repair and was very detailed on our discussion .. This my old baby and I appeciated your concern.. Thank You Angelo

Pleasant, kind, personable, friendly. Seemed knowledgeable.

Reiko Johnson, thank you for your attention, patience and help! I like my new car!

Mark provided a clear and thorough discussion of the maintenance work that was performed, as well as options for less service. And he did not push me to try to buy the upgraded service. Also, he kept me informed during the service work which I really appreciated.

This was the 2nd service since I purchased my Acura MDX. The service department is outstanding. Seth, my service technician is very personable, knowledgeable and reachable. I will continue to take my Acura to this dealership because I know I will be treated right!!

Very happy with my purchase, service was great and the over all experience was easy.

Excellent low-pressure sales team. They trusted us to take the car for a spin without a sales rep, which was extremely nice. It allowed us to review the car with no high-pressure sales person. They also gave us an unbelievable price for our trade in. We are very happy we chose AutoNation Acura.

The service department went out of their way to do an excellent job. I appreciate the professionalism and quality of work.

Easy process great people. I found the car listed online and wanted to make sure I got first crack at it. Showed up at 730am and it was in service getting brakes. Waited for it to get done and our sales lady was prompt to get us test driving. We were sold on the people here long before we were sold on the car. We will do business here again!

Bought a used Toyota Matrix that they claimed passed a 200 point inspection. After driving about 1000 miles mostly by highway the transmission totally failed. Acura would not stand behind the car and did nothing to help.

Was very impressed. Schedule appointment on line. Service writer was courteous and efficient. Reviewed completed work and future recommendations. Never felt pressured to buy something As enjoyable of process as could be in getting a ehicle serviced

Took care of rattle in sunroof that has been there since I bought the car

Everything about Spokane Valley AutoNation Acura was first class. From sales to service everyone is courteous, helpful, and knowledgeable. I especially like the fact that they tend to you after the sale plus, you can't find a better value on the market than an Acura.

They kept me notified of findings and repair costs, they also went the extra mile by adjusting my door at no charge to me when they noticed the door stricker plate was loose and would soon be causing me problems. They were done when they said they would be and even washed my car before I picked it up. Very happy with the service I receive there.

Great service, staff very professional. Work done in a timely fashion and left with a clean car!

We are always pleased with our experience at the Auto Nation Acura service department. Costs and service are always explained to us prior to working in our car and then an explanation of what work was completed and what was found is always thorough and complete. The staff are excellent to work with and the wait area is comfortable and clean,

Great experience friendly staff and clean waiting area

The service was accurate and on time. Seth and Mark took care to explain the process.

Timely and complete . Great staff and service as needed for the repairs.

Mark is easy to work with and goes a step beyond to make sure the repairs are understood by me.

Start my deal with texting a salesperson today. I had interest in 2008 Ford F350. I have a 2007 Ford F350 ask for a trade value of my truck. It was lower that I cared to accept. So I thank the salesman for his time. Then I received a text basically my truck had no value at all. Once again I thanked him for his time. Then another text message stating that my truck had spent 9 years in Canada, which I knew. The Carfax on the truck I was interested in shows it spent twelve years in Canada. Unbelievable expense.

Service Mngr Mark was excellent. Service was done on time and car was washed. All very efficient.

The facility was clean, the service was perfect. I received a loaner car for my convenience and the repair was under warranty.

Tyler was our salesman. He was very considerate and patient with us. He explained things very well, and sometimes more than once.

I can't believe how low mamy payment is on my new lease. MUCH better than my boring Lexus.

Prompt service on our 2014 RDX oil change with a last minute appointment. Staff always friendly, courteous and helpful, with a loaner available to do our errands (we live 85 miles away from dealer in Moscow, ID.

I bought a 2019 MDX in Boulder CO (we live in eastern Montana) and took it to a campus visit in western Montana, 6-hours west of home. It was -30F and the battery in our 10-day old MDX died overnight. Acura Roadside called a AAA contractor but they weren’t able to start it so a transport was arranged to take it to the nearest Acura dealership... two states away at AutoNation Acura in Spokane. I was really stressed having my car that far away so I called to speak with the service department and got Seth Campbell. He was so terrific to work with and kept me appraised every step of the way! He was more consistent at contacting me and advocating for me than the Acura Client Relations person assigned to us. I appreciated his help so very much! He greatly reduced my anxiety during that experience!

Had a great experience as usual with Auto Nation Acura in Spokane. Great people and totally honest. No over selling.

Overall top notch experience. Took longer than expected to get the car once we made a choice but we were not in a hurry and made that fact perfectly clear. Communication was excellent, we were continually contacted with updates during the transaction. Our salesman Ron was great to work with!

Ron C. was great to work with. Very nice experience.

Great service ?. was in and out in no time. They did a great job

Very attentive to us from the time we walked into the dealership

My wife and I had an amazing experience buying our 2019 Acura RDX SH-AWD A-Spec at AutoNation Acura in Spokane Valley. The Acura we chose was a 14 year upgrade compared to the Lexus we traded in. The electronics and computer advancements were overwhelming for me and my wife. Our Sales Associate, Nicola, was very patient, understanding, and helpful. She took all the time needed to familiarize us with all the features. She helped us set up all the personal settings and linked up the phones. Nicole and all the staff at AutoNation Acura Spokane Valley welcomed us and treated us like family. We are sure that future relations with Acura Spokane Valley will be at the same level of exceptional service. One more thing. I love big block engine performance. When I drove this four cylinder engine RDX, I was blown away at the accelerating performance. Looks and performance of our Acura are awesome. The price was very competitive and we felt no pressure from Nicole or the Sales Manager, Eric, during the whole process. Truly a great team to work with.

They did a good job.

Nick, was extremely good to us. It was getting late by the time the sale transaction was completed but Nick still took the time to explain the options of the vehicle. We went back last weekend, he took time out to show us again how some of the options work. We would recommend Acura to our friends based on how we were treated on the sell of this product. Oh by the way....we love the 2019 Acura RDX!!

Been coming to Acura service in Spokane for over 20 years. They work hard to make your experience comfortable and are accommodating. Good folks!

Excellent experience buying new RDX from Autonation Acura. Josh Evans was considerate and very helpful. No pressure.

We purchased a acura HS MDX 2011 . And Reiko Condo Johnson was are sales person. And she is great. Very helpful and went above and beyond in helping us . Great service. I would do business with Reiko again .

Efficient, friendly, professional - our fourth purchase at Auto Nation Acura, Spokane

Good people having time for the customer. Their readiness to listen and answering questions is spectacular.

I have always felt very comfortable bringing my car in for service. They are very honest in telling me what I need to do to keep my car in top running condition. Very friendly and always make me feel welcome!

The sales associate (Brian) was the best I'd ever worked with. But I was disappointed and a bit irritated with the paperwork aspects. After 3 weeks my paperwork had still not been sent to my local Motor Vehicle office and I had to call to get the ball rolling.

It is our first time to buy a new car in Acura dealer in Spokane valley, WA . Brian is the sales representive of our new car Acura RDX . He is very kind and professional and overall the buying process is very pleasant and enjoyable!

I went to Auto Nation Acura to get a car. When I pulled in a was Greeted by Aaron Mann. A wonderful, very kind Gentleman. Instead of driving lot to lot he asked if he could pull up all the cars on all there lots on line for my price range. That went perfectly. I found the car I wanted to test drive. It was dark so we set an appt for the next day. Upon showing up the next day Aaron had the car waiting. The car was gorgeous, drove perfect and I fell in love. He did the paperwork with Brian and I signed, waited to complete the final paperwork and then Aaron showed me a little about the functions and I went on my way. It was the best buying experience for a car that I have ever had. Thank you Aaron!!

I was treated wonderful by all employees,even though I was a walk in. The staff is very knowledgeable and also listened to my concerns. I was charged very fairly for what was done. They were very prompt on the time frame. I couldn't ask for anything more. Thanks for the great service.

We had excellent service and attention from Reiko Johnson, who spent lots of time with us, and helping us get the exact car we wanted. She is very pleasant to work with and wants to make sure you are pleased after the sale and know how to use all that the car has to offer.

I received a notice from Acura Corp. that there was an issue with my car and needed to be taken to an actual Acura dealership for repair, which we don't have in my town. I drove the two hours to Spokane to have this work completed. The service department was great! They were friendly and fast. When I returned to pick up my car it was even washed and vacuumed! That was not something I was expecting for recall work. I highly recommend Spokane AutoNation Acura!

I was very pleased with the customer service and quick replys when i was trying to find a car . They were very helpful in trying to help me find a car to fit my needs. This is my 2nd car i purchased from AutoNation Spokane and just as pleased as the first time i bought 3 1/2 years ago. I will purches my next car here because of the reliabilaty and customer service i recieved. Thank you Brian Rohm and Reoko for all you did to find me my car.

Very good service. Service was well explained. Took car in right away and I was not kept waiting long for service to be completed. Waiting room was clean and confortable.

The buying process was very simple and overall went quickly. Staff was very friendly and informative.

It was the most pleasant auto purchase process we have ever had!

Service manager took car for a ride to find rattle, very helpful.

Great Service - they were efficient, helpful and fairly priced.

Bought a new Acura MDX, Made the process fun and easy. Highly recommend them

Excellent service on my 2012 MDX. Final use of my prepaid services that I had since 2012. So may be going elsewhere for service since I now have to pay and this dealer in Spokane is 200 miles away

Great experience at Acura Spokane Valley. Service department is top notch.

Last year we purchased an Acura RDX from Reiko Kondo Johnson at Auto Nation in Spokane, Wa. We were looking for a Acura MDX this year and because of the service we received, we contacted Reiko again. The buying process was easy and Reiko went out of her way to answer all our questions and make recommendation about the different MDX models. We decided to buy the 2017 Acura MDX with Technology. We would buy another Acura from Reiko and will refer family and friends. Ike Yakima, Wa.

This is my dealer, I have been happy with them for twenty years

Arrived very early, thought we would have a long wait,not so. Repair was completed 5 minutes before our appointment time of 10:30. 100 plus mile trip home we were back in Pasco by 1:00. Nice Dealership!

service advisor was courteous, friendly, helpful and honest about future maintenance expectations and great service this visit

It was a fair and pleasant experience. This is my 3rd car purchased from this AutoNation and they have all been excellent experiences.

Very pleased. The salesman, Anthony, had all the right answers. Hope he does well there.

We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone’s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I’ve called him back twice and he’s “too busy” to take my call or return my call. I’ve also emailed the manager, Russ Norman and he hasn’t responded either.

We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone?s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I?ve called him back twice and he?s ?too busy? to take my call or return my call. I?ve also emailed the manager, Russ Norman and he hasn?t responded either.

Joshua did a great job getting us into the RDX. He let us drive 3 different models of the RDX and explained the features each had. The hardest decision was which color to get. The nice thing about Autonation is there was NO hard pitch or push to buy. A great experience. Will be back

Always do a good job and are very detailed with vehicle inspection. They checked the vin number for recalls and let me know of upcoming brakes issues.

outstanding facility housing a plethora of helpful personnel.

Took vehicle in for warranty repairs on backup camera and moon roof, and regular service for transmission and rear differential fluid change. Fast and friendly service, prices comparable to any other dealership rates. They explained each line item in detail and gave me choice to complete or not. However they did not find a "problem" with backup camera and did not have one in stock to change and verify. Disappointing since that was the primary reason I took it there. Not a short drive for me to get there.

Was treated very professionally! Very nice facilities. I will use this deal or in the future.

We'd like to thank Josh Jenkins At Auto Nation Acura .it was a pleasure dealing with this young man We were impressed his knowledge of the vehicles we drove. The Information he provided was Helpful in making our decision. There wasn't any pressure to purchase the vehicle we were able to think about it overnight My husband said ""I want to buy a vehicle from Josh even if it's not This car " because he was so impressed with him.

I had a great experience purchasing my new car from Autonation Acura. I started by getting a quote on Edmund's. Autonation honored the deal making my car buying a dream! No pressure, no haggling. Everyone at the dealership was friendly and helpful. Reiko was great! She walked me through the purchase and has reached out after I took my car home to offer help with any questions I might have.

The staff in the service department are always very nice and professional. They did the work quickly and went over everything and even did the differential oil change that was needed that I okayed after I go there within the required time I had allotted due to another appointment I had made. The vehicle came out washed and cleaned. Another great service experience from Acura.

Josh is an exceptional sales person, the whole staff was great. The paperwork aspect took way too long. Overall, it was a great buying experience. I would recommend Autonation Acura. Only bit of advice would be to clear your schedule for the next 4 hours and find a babysitter for the kids.

Worked with Tony, who was courteous and friendly; made sure I was well taken care of. Everyone I encountered was great, and I was even offered a snack while I waited. Superior service, thank you!!

Given I do not find buying a car the most enjoyable way to spend my time, our experience with this dealer was certainly better than any other we have had. The Sales Mgr (Bill Duvall) and our Sales Rep (Michelle Fogal) were very responsive to all communications. We had purchased our previous vehicle here and were frustrated by a very prolonged wait for the F&I guy to do our paperwork. I made a point of this issue and Bill made sure one was available at the time agreed. He also sent us on our way with a full tank and a complimentary dispenser of touch-up paint for our new RDX. Much appreciated. Michelle, our Sales Rep was a delightful breath of fresh air. She not only knew her product exceptionally well but helped us start enjoying it immediately by loading in a number of settings to the NAV and connecting the blue tooth on our cells. If we are in the market for an Acura in the future we will definitely start with this dealer.

Reiko was great in finding me the Acura with the package and specifications that I was looking for. She was wonderful in helping me with all the set ups, syncing my phone and going over how to operate the vehicle. She made buying my car an extremely easy process.

While this was a lease agreement, my experience with AutoNationAcura Spokane Valley, WA was very good. I had expressed interest in leasing several autos and the agent arranged to have all of them available for my test driving. This was my first new car in 15 yrs and all the new technology etc was overwhelming. The agent was VERY patient, knowledgeable and accommodating. I am very happy with my decision!

Person in service dept was more than helpful. Went on the wrong day and he fit me in so I didn't have to come another day. Great attitude!

Excellent and long term folks in the service department.

I bought a 2006 TL here back in 2013. I worked with Jimmy from the Honda lot, who was awesome! Since then I bring my car back here every 3 months for a service appointment and am usually working with Kyle, who's always very nice and thorough. Once my car is paid off I definitely plan on coming back to trade up to something newer! Only thing that's happened is the power steering fluid leaked after I got my car worked on for maintenance, which they didn't charge me for when I had to bring it back the next day. LOVE this dealership!

I recently leased a 2015 Acura TLX from Melaia at Auto Nation Acura of Spokane. Overall, it was a great experience as far as buying a car is concerned. Melaia helped me test drive several different models (including other makes) and gave a very honest list of pros and cons to each of them without being biased. I was a couple of months out from buying when I first went to the showroom. I received a little pressure from the sales manager to buy/lease right away, but that was to be expected. Not bad at all. I'm extremely pleased with my TLX, I love everything about it. Melaia was terrific to work with and I will be back for another Acura in the future.

We really appreciated the expertise of our sales representative Ms. Reiko Johnson. She was not only professional and fun to work with but also fully familiar with the vehicles we looked at and knew all of their features, set ups, and qualities. We were also happy with all of the other associates that we had contact with at the Acura Autonation Spokane Valley, Washington dealership (Bill, Christian and Mark). We have great appreciation for their professionalism and quality of service while working on, and completing the details on the purchase of our vehicle, and going the extra mile to make sure we had all the extra features we requested in our vehicle. We received excellent customer service! We would highly recommend our sales person Ms. Reiko Johnson and the Acura Autonation dealership to our friends and family. Thank you! Sincerely, Cheri B.McCrummen Bigfork, MT

I purchased a new Acura RDX. Bill, the sales manager, made it very easy and painless. Reiko has followed up to see how we are doing and I appreciate that also. Love the car, too!! The great thing about AutoNation is the fact that they have access to all kinds of vehicles. It's like a one stop and shop.

This was Tami and I's second car purchase with Auto Nation and both times we used Brad Brooks as a salesmen. The experience both times was the best car buying experience we had ever had. We will not shop anywhere else. All the staff there was great. The inventory amazing. Thanks again Brad you are awesome. We will see you when we get ready for that new CAMARO

Did alignment at Auto nation acura of spokane Wa, and they broke my power steering boot. Went back to dealer ask for them to fix there mistake, they said it is not are fault, so here i am with brooking boot. So need to spend more money for dealer mistake.

Got my alignment done at autonation acura and they rip my power steering boot, went back ask them to fix it, they said it not there fails. So here i am whey brooking boot!!!!!

Overall, Reiko Johnson - our sales agent - was great. She was knowledgeable, friendly, helpful, pleasant, responsive and I would highly recommend seeking her out amongst the staff at this particular dealership. As usual however, the sales manager did his job trying to coax as many thousands of dollars as possible onto his side of the equation, over-quoting mileage deduction on my trade by $1000 primarily. We finally arrived at a deal that I found satisfactory ($500 over invoice and a decent price for my 08 MDX trade) despite the expected "I'm sorry but that's the very best we can do. We aren't making any money on this deal" kind of thing. In spite of Reiko's stellar performance, we were of course subjected to the mega-upsell by the finance manager. They now offer extended warranties on virtually every imaginable scenario that you might encounter - some $8000 total if you do the big buy-in. They were surprised that I declined each and every one of them. Despite the fact I interrupted at the outset that we weren't interested in any of it, he insisted that he was "required" to march us through a very lengthy list of issues we assuredly would need additional protection for. So - find Reiko as she does a fantastic job, expect the sales manager to try to take advantage of your naiveté whenever possible and expect the giant closing upsell at the end. It's easy enough to simply decline. There are much better packages available after market outside the dealership.

Kyle did an outstanding job at accommodating our needs with a "loaner" vehicle and making sure everything gets done,while our car was being worked on. Took his time to explain whatever else needs to be fixed or addressed on a car. Friendly people, great atmosphere . Will definitely recommend if given a chance ! Ben

We have purchased a number of new cars from Subaru, Chevrolet, Toyota and Acura, and our experience with AutoNation Acura was by far the easiest purchase we have had. We are very happy with our new RDX, and very pleased with our first experience with the service department.

Very pleasant experience with the sales department. This is the third acura I have purchased thru the appleway Auto Nation. Would (will) do it again.

We feel like we received a fair deal from the dealership. The car had just come in off lease and they rushed to get it to us resulting in us having to return the vehicle for detailing. This is a bit of an issue, as we live 75 miles away. The dealership did get it squared away and they were easy to work with. We really loved our salesman, Koby. He was very sincere and conscientious. And, we would buy from him again.

Great experience ..Professional, knowledgeable, friendly staff through entire process. A joy to do business with and too top it off love my new Acura.

The sales experience, from start to finish, was warm and professional. Our sales person (Reiko Johnson) found the perfect car for our daughter and she and her management team really went to bat to put everything together. We would really recommend that anyone looking for a vehicle go see Reiko at Auto Nation Acura of Spokane.

It was a great experience. Everyone was very accomidating. From the very beginning of test driving the vehicle to our 2nd and 3rd visit as we wanted to do our homework. TO purchasing the vehilce, everything was very simple and fast.

By far the best buying experience I've had all the sale men were top notch very knowledgeable. They treat everyone with respect regardless of your credit score they go out of there way to match you with a lender and keep payments in your range. I would recommend this guy's to anyone trying to rebuild credit because here you are a person not a monthly quota number.

Michelle Fogal was extremely helpful through out the sometimes tiresome process. Friendly and honest! 5 stars!

Purchased a used Ford Crown Victoria via email and mail. Reiko Johnson and "Gang". She was able to provide everything I needed to decide this vehicle was exactly what I wanted. Reiko was wonderful and has great sense of humor which made working with her not only easy, but a pleasure! Very professional and courteous!

Negotiating process was done through emails with no pressure. The purchase process after the price was established went very smooth.. Pleasantly surprised at how easy this purchase went. After the sale a small issue arose and they took care to it.

Took my 2004 MDX in for brakes and other repairs. The customer service was great as well as friendly. My repairs were all done as well as some other ones that needed doing, feel like I am driving a new car. Thanks to all at Acura. Clean facilities and everything done in a timely manner will return for all my oil changes from here on.

I was in the market for an inexpensive used car for reliable transportation. I had limited time, but Melaia did a great job finding an excellent solution. The whole team did a great job and I would highly recommend them to anyone in the Spokane area for a new or used car.

We stopped at the agency to drive a TLX as were thought we would like to get out of our van and get a sedan. Michelle Fogal was our sales person and gave all the info we needed, took us for a drive and the then we said we wanted info on the MDX. She again had all the info we needed and we drove one of those. We were impressed with her knowledge, pleasant personality and interest in what we were looking for....we weren't sure. She had all the facts printed out for us on costs and financing. We then the spent a couple of days visiting other agency's, driving their sedans and crossovers. The other dealerships didn't seem very interested in us. We really had no intent on buying a car that weekend. After our weekend of looking we concluded we did want a crossover and returned to again look at the MDX. There again was the friendly staff and Michelle to assist us....so, we ended up buying the MDX. The staff was fantastic getting the car physically ready, doing the paper work and answering all our questions as we were in a hurry to return to Missoula for an event. We love our new car, we loved our experience buying it and will return. The whole staff made us welcome.

We purchased our car at this dealership because our son had done so and liked his car. He also had a lot of respect for Reiko. We felt that Reiko went out of her way to find the car we wanted. She gave us good advice and was there to serve us the many times we came in. Once we had selected our car she helped us learn how to do some of the many things It can do. She also loaded some things on it for us. Since coming back home she has helped us when we called her. We are loving our car and can't wait to experience some of the many features it has.

We had very good experience to buy our MDX 4WD. Reiko and Nick gave us excellent services. We really enjoy talking to them.

Michelle and all the other folks I dealt with at Autonation Acura during my transaction were fun, helpful and made the overall experience a delight! I dreaded the "buying a car" experience but they made it easy and fun and I drove away in a dream of a car, which I love! We will definitely be repeat customers.

This is the 2nd vehicle we have bought through Tim Wheeler and we could not be more satisfied. Tim spent all of the time necessary to make sure we drove away with the precise vehicle we wanted. I am the primary driver of the Acura RDX - it is surpassing all of my expectations! Thank you so much for all of your help and patience. Chris & Mike

They are very attentive to your needs and quick to help make your new car purchase a happy experience.

We service both our Acura and Honda with Acura's service department and won't go elsewhere, because the outstanding service manager John!!!! Knowing that your car is getting the newest/best service possible is important but not only does John care about your car he cares about you and making sure you are taken care of and that you fully understand EVERYTHING!!!! For years we have received the upmost respect from the service department and the best customer service imaginable. Since our experience with the service department has been so outstanding we decided to buy a new Acura from the sales department. Needless to say we again had an amazing experience. Our salesman was Nick who again showed care and compassion about us and our needs. He didn't want to show us everything on the lot and play "salesman games" he got right down to what we wanted, what they had and how he could make it work. There was no back and forth and absolutely no stressful frustrating times!!! We were able to get exactly what we wanted without a hassle and it felt as if we were buying for a friend!!!! Auto Nation Acura has us as customers for life!!!!!!

We service both our Acura and Honda with Acura's service department and won't go elsewhere, because the outstanding service manager John!!!! Knowing that your car is getting the newest/best service possible is important but not only does John care about your car he cares about you and making sure you are taken care of and that you fully understand EVERYTHING!!!! For years we have received the upmost respect from the service department and the best customer service imaginable. Since our experience with the service department has been so outstanding we decided to buy a new Acura from the sales department. Needless to say we again had an amazing experience. Our salesman was Nick who again showed care and compassion about us and our needs. He didn't want to show us everything on the lot and play "salesman games" he got right down to what we wanted, what they had and how he could make it work. There was no back and forth and absolutely no stressful frustrating times!!! We were able to get exactly what we wanted without a hassle and it felt as if we were buying for a friend!!!! Auto Nation Acura has us as customers for life!!!!!!

I bought this MDX to replace my "old" MDX because I was very pleased with the car as well as the maintence and repairs at this dealership. Our sales person was informative, polite and responsive to our needs. The buying process was my only concern. Communication broke down around the offers and counter-offers. Otherwise, I was very pleased with the experience.

I cannot say enough good things about Melaia & Dennis at Autonation Acura. They have gone above & beyond to make sure I had the vehicle I wanted at a fair price. They make car buying as painless & hasdle-free as it can be. If/when your vehicle ever needs service, the service dept. Is absolutely the best! You are in & out, with everything explained, your loaner car waiting-if needed-in 5 min. Flat. I have owned just about every make of car in my lifetime, but my experience with Melaia, Dennis & the service dept. Have kept me coming back for the last 10 years.

Great service/support in purchasing a new 2014 MDX for my wife. Absolute awesome service and follow-up care/support.

I recently bought a 2001 acura TL from a person in Kennewick Washington.I wanted to take it to a dealer to have it looked at . Unknown to me the closest one that came in my google search was in spokane wash. . A 2 1/2 hour drive . But it turned out to be the best thing I have ever done . I worked with Kyle a customer care consultant in the service department . He was very helpful in answering all my questions and concerns he is an amazing person to work with . Even with stuff out of his normal work . What I mean by that is my wife and I were looking for a place to eat because we have never been to spokane . He recommended a place up the road . They had some excellent food . And I will make it a point to eat there everytime I go to my favorite dealer to have work done on my car . The staff and technicatins at this Acura dealer are to notch. And that goes for all the phone staff I have talked to thought this process. If I decide to someday in future buy a new car . I know right were i will be going . . Thank you everyone I have talked to revolving around my car . You are all the best in my book . You all definitely gave my wife and I wonderful experience and I definitely recommend this place . Thank you again . Brad Woodward

They are simply the best. They get it done in an honest efficient manner. Everyone works long, hard hours to make sure you get the car you desire.

I purchased a 2014 MDX and LOVE it! Special thanks to Melaia :) great sales person!

After Spending New Years Eve and wasting most of my evening at Portland of Acura on December 31, 2013, My family and I came home to send out more leads into purchasing a new Acura MDX. I was contacted on New Years day morning from Spokane Acura Auto Nation from the sales person who was Reiko Johnson. I explained my dealing with another Acura Dealership and being so close on a deal at the end of the year that we walked out. Reiko Johnson advised me to give her the trade in information and the MDX we wanted. We were contacted back by Mark Mitchell who was the used car salesman for Honda Auto Nation and said congratulations on the New 2014 MDX. I was excited and taken back on how professional, honest, and site unseen to take in a trade in. I would highly recommend Acura Auto Nation and to specifically talk to Reiko Johnson or Mark Mitchell you'll have a buying experience like no other as we have purchased our 4th Acura now and will drive the 6 hours again to make a deal work and with little of no time to complete the deal. Thank you for a wonderful experience and making the deal work while we were in Portland it seemed to good to be true until our drive back to Portland Oregon in our new Acura MDX.

Thank u te raiko for all the help u have giving me all this years we been doing business, ur the greatest

We purchased our RDX in December 2013. Seamus K. was our Sales Consultant. Over the years we have dealt with numerous car dealers and salesmen and found Seamus and AutoNation Acura of Spokane to be one of the best. Certainly with his patience and knowledge Seamus not only earned our respect but we will be purchasing from him again. Would not hesitate to recommend Seamus to anyone looking at a vehicle.

Very impressed with the whole experience. Delivery to Montana was easily arranged. Reiko and Bill were wonderful to work with and I would highly recommend them.

Excellent service and a very square deal. 5 stars all around

I have been a loyal Acura customer for 7 years. I ordered a 2014 MDX in August 2013. At the end of 2 months, I was contacted and told the configuration I had ordered would not be produced until the end of October and I could expect delivery about the end of November. And, by-the-way, since we have to wait 2 more months, we are decreasing your trade-in by $3000. Is this legal? What ever happened to brand loyalty and customer service? I love the Acura product and cannot believe their dealerships are allowed to do this. I highly recommend that if you are trading in a vehicle, do not buy from AutoNation Acura of Spokane Valley.

we went to Spokane on Oct.5,2013 to test drive the 2014 Acura MDX, our salesperson is Reiko Johnson, she is very nice , very patient in answering our questions, we feel that she is honest & trusthworthy in answering our questions & we feel very comfortable buying the mdx from her. the service is excellent. We left the mdx at autonation so the hitch can be installed on monday when the shop is open,& Reiko even delivered the car to us to Walla Walla & drove our tradein car to spokane. most of all, REiko is so nice & friendly, I would highly recommend to my Friends that if they want to buy a new car ,to buy it from Reiko Johnson-trusthworthy, very friendly & excellent service.

We are overly impressed with the whole auto purchase/lease experience that we recieved from AutoNation Acura. From the time we walked in, everyone seemed to bend over backwards to make us feel like we were the only customer and that they would do everything possible to help us find the right car. After about two weeks, we ended up leasing a 2014 MDX. Bill the sales manager, actually made the whole negotiating process enjoyable (if that is possible) and Reiko, Seimus and Mark were beyond helpful. To our surprise, what really made us feel like we made a good decision was the customer care we recieved after our purchase. Everyone we had worked with reached out to touch base either through a phone call, text or email. Two weeks later they continued to follow up to ensure that we were happy and that the MDX was meeting our needs. Today we took the car into service to install tint and Jordan (in the service department) went above and beyond to get us a last min loaner car (I had originally said I did not need one). It has been such a change from the treatment we recieved for many years at the Volvo Seattle Dealership. We could not be happier…thank you AutoNation Acura.

We are overly impressed with the whole auto purchase/lease experience that we recieved from AutoNation Acura. From the time we walked in, everyone seemed to bend over backwards to make us feel like we were the only customer and that they would do everything possible to help us find the right car. After about two weeks, we ended up leasing a 2014 MDX. Bill the sales manager, actually made the whole negotiating process enjoyable (if that is possible) and Reiko, Seimus and Mark were beyond helpful. To our surprise, what really made us feel like we made a good decision was the customer care we recieved after our purchase. Everyone we had worked with reached out to touch base either through a phone call, text or email. Two weeks later they continued to follow up to ensure that we were happy and that the MDX was meeting our needs. Today we took the car into service to install tint and Jordan (in the service department) went above and beyond to get us a last min loaner car (I had originally said I did not need one). It has been such a change from the treatment we recieved for many years at the Volvo Seattle Dealership. We could not be happier?thank you AutoNation Acura.

Last week I purchased my 2014 Acura RDX from Appleway Acura of SpokaneWA. I had a great buying experience! Dennis walked me through the sales process. The dealer offered me a fair price for the new car and for my trade. I liked getting the $750 military incentive, and a low interest rate. I'd buy from there again.

Very organized way of helping with the purchase process. Excellent customer service.

I purchased my MDX in March 2013 and Reiko treated me wonderfully. She explained everything, did all of the set ups and took fabulous care of me. After the sale that did not end. I've had multiple follow ups from her and couldn't be happier with my purchase.

Appleway provided us with the best price of any dealership in the state. Their kindness and support on the phone, and by eMail, was first rate. When we arrived to pick up our MDX, we were warmly greeted by the staff, our car was ready, and our needs met. All questions were answered, and the whole process was very painless. I look forward to purchasing another vehicle from them very soon.

I recently purchased a 2002 Passat from Seamus K. at Appleway Acura, and could not be happier. Everyone was super friendly and helpful throughout the whole buying process. I never felt pressured to spend more money, or pushed toward something I didn't need. I ended up getting a great price on a fantastically reliable car. Seamus and Appleway have definitely gained a lifelong customer.

I went to Appleway as a first time car buyer, and had a fantastic experience. Seamus Kinsella set me up with just what I needed. I never felt pressured to spend more money, or pushed toward something I didn't need. I got a reliable car at a great price, and couldn't be happier with it. Seamus at Appleway has definitely gained a life-long customer.

Purchased a 2013 RDX from Appleway Acura and really liked how we were handled. Seamus Kinsella was upfront, personable and honest. I appreciated his low keyed approach and we found him very easy to deal with. I have never liked being pushed around by a salesman. This didn't happen here. The facility was good and the Acura automobiles are second to none.